Frequently Asked Questions - Pandigital Photo Mail PAN8008DW User Manual

MENU
3. Press to display the
Support Information
4. Keep the
F r e q u e n t l y A s k e d Q u e s t i o n s
BASIC FUNCTIONALITY
Q: How do I set up my DPF?
A: Just plug the power adapter into the DPF and into a standard wall outlet
the 3G wireless network, and a slideshow will begin displaying the images pre-loaded in the internal memory. To view your own
photos, insert a memory card or USB flash drive into the appropriate card slot or USB port on the side of the DPF
Slideshow
from the memory card option screen.
Q: I set up the DPF; why won't it turn on?
A: The power adapter may not be securely connected to the DPF or the power switch may not be in the ON position.
Q: What memory cards can the DPF Read?
A: Compatible memory cards include: Compact Flash (CF), Secure Digital™ (SD), MultiMedia Card™(MMC), xD Card, Memory
Stick™(MS), Memory Stick Pro™, and Memory Stick Pro Duo™.
Q: I have a memory card in the DPF; why can't I view my photos?
A: A) Be sure that the memory card is one of the formats listed above and that the files on the card are JPEG images files. Some
digital cameras save images in other formats. Refer to your camera's user guide if your photos are not JPEG files.
B) Make sure the memory card is inserted all the way into the card slot.
HOME
C) On the
HOME
to the
Q: Can I insert multiple memory cards?
A: Yes, you can insert multiple cards at the same time, depending on slot availability. Use the '
desired media source for immediate viewing/listening.
Q: Does the DPF have built-in (internal) memory?
A: Yes. The memory size varies by model.
Q: How do I contact Customer Support?
A: Visit our website: www.pandigital.net, or call 1-800-715-5354.
PHOTOS
Q: Why is the photo display slower with some photos than others?
A: Higher resolution photos load more slowly. Try using lower resolution photos or down scaling your images. Refer to your camera's
operating user guide for details on down scaling your photos.
Q: Does the DPF support all JPEG files?
A: No, the DPF only supports JPEG files taken from a digital camera. The DPF may not read all image files downloaded from the
Internet or from other software graphic applications. Also, only non-progressive formatted JPEG files are allowed.
Q: Why does my slideshow background music periodically sound choppy or a bit distorted?
A: When the DPF checks for new Photo Mails while the music is playing, the audio may be momentarily interrupted. If new Photo
Mails are found, the pop-up notification window will appear and automatically connect to the Inbox. If there are no new Photo
Mails found, the music will resume normally.
Q: Can I mute the background music during a slideshow?
ENTER
A: Yes, press
PHOTO MAIL
Q: What should I do if my DPF will not connect to the wireless cellular network?
A: a) Move the unit to a different area to see if you get a better wireless signal.
b) At times the wireless signal may be stronger than others, based on the time of day and usage. Try connecting at a different
time of the day when the usage may be lighter.
c) If you normally have a good connection in the current location, try powering off/on to establish a fresh connection.
Q: Do I need a Wi-Fi adapter in order to receive Photo Mail?
A: No, this DPF has a built-in cellular module which automatically connects to a wireless cellular network when the unit is powered
on. You can, however, use our Wi-Fi adapter to connect to a local wireless Network (page 21).
Q: How do I receive Photo Mails from my family & friends?
A: Give your family & friends your unit's unique Photo Mail email address (found on the back of the DPF) and ask them to send
emails with photos attached.
26
Setup  Support Information
screen
screen displayed until the customer support representative advises you to perform other functions
MENU
screen, press , choose
 PHOTOS
PLAY
screen - . The slideshow should begin displaying your photos.
on the remote control to mute. The slideshow will continue to play without music until you press
.

power it on. The DPF will automatically connect with
Select Media Source 
desired media source,
 Start
 ENTER
EXIT
. Press
Select Media
' function to select the
ENTER
= no cellular signal available
.
to return
again.