Reporting Safety Defects In The United States - Dodge 2014 GRAND CARAVAN User Manual

CONSUMER ASSISTANCE

REPORTING SAFETY DEFECTS IN THE UNITED STATES

If you believe that your vehicle has a defect that could cause a collision or cause injury or
death, you should immediately inform the National Highway Traffic Safety Administration
(NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your autho-
rized dealer and the manufacturer.
To contact NHTSA, you may either call the Auto Safety Hotline toll free at 1–888–327–4236
(TTY: 1–800–424–9153), or go to http://www.safercar.gov; or write to: Administrator, NHTSA,
1200 New Jersey Avenue, SE., West Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you should contact the Customer
Service Department immediately. Canadian customers who wish to report a safety defect
to the Canadian government should contact Transport Canada, Motor Vehicle Defect
Investigations and Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/eng/
roadsafety/safedrivers-childsafety-index-53.htm
French Canadian customers who wish to report a safety defect to the Canadian government
should contact Transport Canada, Motor Vehicle Defect Investigations and Recalls at
1-800-333-0510 or go to http://www.tc.gc.ca/securiteroutiere/
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