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Chapter 7. Symptom-to-FRU index
The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first.
Always begin with the Chapter 4 "General checkout" on page 33. You can use this index to help you decide
which FRUs are needed when servicing a computer. If you are unable to correct the problem using this
index, go to "Undetermined problems" on page 64.
Notes:
1. If you have both an error message and an incorrect audio response, diagnose the error message first.
2. If you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a
POST error message, diagnose the POST error message first.
3. If you did not receive any error message, look for a description of your error symptoms in the first part of this index.
Hard disk drive boot error
A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes.
The start-up drive is not in the boot sequence in
configuration.
No operating system installed on the boot drive.
The boot sector on the start-up drive is corrupted.
The drive is defective.
Diagnostic error codes
Refer to the following diagnostic error codes when using the diagnostic tests. See "Running tests" on page
39 for the specific type for information about the diagnostic programs.
In the following index, X can represent any number.
Diagnostic error code
000-000-XXX BIOS Test Passed
000-002-XXX BIOS Timeout
000-024-XXX BIOS Addressing test failure
000-025-XXX BIOS Checksum Value error
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Error
FRU/Action
Check the configuration and ensure the start-up drive is
in the boot sequence.
Install an operating system on the boot drive.
The drive must be formatted. Do the following:
1. Attempt to back up the data on the failing hard disk
drive.
2. Using the operating system programs, format the
hard disk drive.
Replace the hard disk drive.
FRU/Action
No action
1. Flash the system. See "Updating (flashing) BIOS
from a disc" on page 99
2. System board
1. Flash the system. See "Updating (flashing) BIOS
from a disc" on page 99
2. System board
1. Flash the system. See "Updating (flashing) BIOS
from a disc" on page 99
2. System board
45
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