Lenovo NONE FOUND 3000 V100 Service And Troubleshooting Manual
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Lenovo NONE FOUND 3000 V100 Service And Troubleshooting Manual

Lenovo NONE FOUND 3000 V100 Service And Troubleshooting Manual

Lenovo personal computer user manual
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Download this manual See also: Hardware Maintenance Manual, User Manual
Lenovo 3000 V100
Service and Troubleshooting Guide
Includes:
v Introduction to other sources of information
v Important tips for taking care of your computer
v Diagnostics and troubleshooting
v Recovery options
v Help and service
v Warranty information for your computer

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Summary of Contents for Lenovo NONE FOUND 3000 V100

  • Page 1 Lenovo 3000 V100 Service and Troubleshooting Guide Includes: v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer...
  • Page 3 Lenovo 3000 V100 Service and Troubleshooting Guide...
  • Page 4 U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14...

  • Page 5: Table Of Contents

    Contents Read first . Chapter 1. Finding information This guide and other publications . Finding information with the Lenovo Care button . Chapter 2. Caring for your computer . Chapter 3. Solving computer problems Frequently asked questions . Diagnosing problems .
  • Page 6 Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 7: Read First

    Make sure that the standby status indicator is on (is green) before moving the computer. Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices. © Copyright Lenovo 2006...
  • Page 8 Do not pack your computer in a tightly packed suitcase or bag. Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock. Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 9: Chapter 1. Finding Information

    To open Access Help, click Start, move the pointer to All Programs; then to Lenovo Care. Click Access Help. Lenovo Care provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around.

  • Page 10: Finding Information With The Lenovo Care Button

    You can also use the Lenovo Care button to interrupt the startup sequence of your computer and start the Rescue and Recovery independently of the Windows operating system and is hidden from it.

  • Page 11: Chapter 2. Caring For Your Computer

    (within 13 cm/5 in). v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F). Be gentle with your computer v Avoid placing any objects (including paper) between the display and the keyboard or under the keyboard. © Copyright Lenovo 2006...
  • Page 12 Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider will not reset it, and you might have to replace your system board or hard disk drive. Other important tips v Your computer modem might use only an analog telephone network, or public-switched telephone network (PSTN).
  • Page 13 Register your Lenovo products with Lenovo (refer to the Web page: www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.
  • Page 14 The surface of the reader is dirty or stained. v The surface of the reader is wet. v The reader often fails to enroll or authenticate your fingerprint. Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 15: Chapter 3. Solving Computer Problems

    Keyboard problems Note: See Access Help if your system is running and Access Help is accessible. This chapter presents information for use when Access Help is inaccessible. © Copyright Lenovo 2006 Standby or hibernation problems . . 10 Computer screen problems .

  • Page 16: Frequently Asked Questions

    3 of this Guide. More tips can be found in the Preventing problems section in online Access Help. What are the main hardware features of my new computer? See the “Lenovo 3000 tour” section in online Access Help. Where can I find the detailed specifications for my machine? See www.lenovo.com/support I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.
  • Page 17 How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 31 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 37. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information.

  • Page 18: Diagnosing Problems

    0210 Stuck key 0211 Keyboard error Lenovo 3000 V100 Service and Troubleshooting Guide for Windows. To run PC-Doctor for Windows, do as follows: Description Fixed disk is not working or not configured properly. Check to see if fixed disk is attached properly. Run Setup. Find out if the fixed-disk type is correctly identified.
  • Page 19 Code Message 0212* Keyboard Controller Failed Keyboard controller failed test. May require replacing 0213 Keyboard locked - Unlock key switch 0220 Monitor type does not match CMOS - Run SETUP 0230* Shadow Ram Failed at offset: nnnn 0231* System RAM Failed at offset: nnnn 0232* Extended RAM Failed at...
  • Page 20 Operating system not found N/A* Parity Check 1 nnnn Lenovo 3000 V100 Service and Troubleshooting Guide Description Drive A: or B: is present but fails the BIOS POST diskette tests. Check to see that the drive is defined with the proper diskette type in Setup and that the diskette drive is attached correctly.

  • Page 21: Errors Without Messages

    Code Message N/A* Parity Check 2 nnnn Press F1 to resume, F2 to Setup, F3 for previous Errors without messages Problem: When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer;...

  • Page 22: A Password Problem

    I forgot my password. Solution: → If you forgot your power-on password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled. → If you forgot your HDD password, Lenovo authorized servicer can not reset your password or recover data from the hard disk.
  • Page 23 Problem: The "critical low-battery error" message appears, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one. Problem: When you press Fn to return from standby mode, the computer display remains blank. Solution: Check whether an external monitor was disconnected or turned off while the computer was in standby mode.

  • Page 24: Computer Screen Problems

    3. Click Power options. Power options properties window opens, and click the Hibernate tab. 4. Select the Enable hibernation check box. 5. Click OK. Note: You can enter hibernation mode by pressing Fn+F12 only if the Lenovo PM driver has been installed on your computer. Computer screen problems Problem: A message, “Unable to create overlay window,”...

  • Page 25: Battery Problems

    Problem: Incorrect characters appear on the screen. Solution: Did you install the operating system or application program correctly? If they are installed and configured correctly, have the computer serviced. Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly.

  • Page 26: A Hard Disk Drive Problem

    Your computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are working on the network. Lenovo 3000 V100 Service and Troubleshooting Guide Windows operating system will not start.
  • Page 27 Problem: The computer does not turn off with the power switch. Solution: If the standby indicator is on and you are working under battery power, replace the battery with a fully charged one or change your power source to ac power. If you still have a problem, press and hold the power switch for 4 seconds or more;...
  • Page 28 Solving computer problems Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 29: Chapter 4. Recovery Options

    CDs and problems associated with using an incorrect CD version. The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden protected area, or partition, of the hard disk.

  • Page 30: Recovering Data

    4. Turn on your computer. Watch the display carefully while your PC starts. While the initial screen is displayed, press the Lenovo Care button. The Rescue and Recovery workspace opens. 5. Click Restore your system, select Restore my hard drive to the original factory state, and follow the instructions on the screen.

  • Page 31: Chapter 5. Upgrading And Replacing Devices

    3. Unlock the battery latch 1 by sliding it to the unlocked position. 4. Unlock the battery latch 2 by sliding it to the unlocked position. While holding the latch in the unlocked position, remove the battery 3 . © Copyright Lenovo 2006...

  • Page 32: Upgrading The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your Lenovo reseller or a marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.
  • Page 33 Attention Handling a hard disk drive v Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs the physical shock. v Do not apply pressure to the cover of the drive. v Do not touch the connector.
  • Page 34 5. Disconnect the hard disk drive and remove it by pulling out the tab 3 . 6. Insert a new hard disk drive into the hard disk drive bay 1 , then firmly install it. Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 35: Replacing Memory

    7. Reinstall the cover by aligning the front side of the cover first 1 , and closing the cover 2 . Then tighten the two screws 3 . 8. Reinstall the battery. 9. Turn the computer over again. Connect the ac adapter and cables to the computer.
  • Page 36 Be sure to save it for future use. 7. Find the notch on the contact edge side of the SO-DIMM. Attention: To avoid damaging the SO-DIMM, do not touch its contact edge. Lenovo 3000 V100 Service and Troubleshooting Guide...
  • Page 37 8. With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 , then press it firmly 2 . 9. Push the SO-DIMM down until it snaps into place. 10.
  • Page 38 To make sure that the SO-DIMM is installed correctly, do as follows: 1. Turn the computer on. 2. While the initial screen is displayed, press F1. The BIOS Utility screen opens. The ″Memory″ item shows the amount of memory you can utilize. Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 39: Chapter 6. Getting Help And Service

    Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to...
  • Page 40 Getting help and service v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 41: Getting Help Around The World

    Getting help around the world If you travel with your computer or relocate it to a country where your Lenovo machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.
  • Page 42 Getting help and service Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 43: Appendix A. Warranty Information

    NOTE: ″Region″ means either Hong Kong or Macau Special Administrative Region of China. A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for: a. parts and labor during the first year of the warranty period; and b.
  • Page 44 1. Customer Replaceable Unit (″CRU″) Service Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request.

  • Page 45: Worldwide Telephone List

    When a 5, 6 or 7 type of warranty service is listed, your Service Provider will determine which type of warranty service is appropriate for the repair. * This type of service is called Lenovo EasyServ or EasyServ in some countries.
  • Page 46 Honduras Hungary India Indonesia Ireland Israel Italy Japan Korea Latvia Lenovo 3000 V100 Service and Troubleshooting Guide Telephone Number +357-22-841100 +420-2-7213-1316 4520-8200 warranty service and support: 7010-5150 (Danish) Toll free: 1-866-434-2080 (Spanish) 1-800-426911 (Spanish) Toll free: 800-6264 (Spanish) +386-61-1796-699 09-459-6960...
  • Page 47 01-800-123-1632 (Spanish) +44 (0)1475-555-055 +31-20-514-5770 (Dutch) 0800-777-217 (English) Toll free: 001-800-220-1830 (Spanish) 6681-1100 Warranty service and support: 8152-1550 (Norwegian) 206-6047 (Spanish) Lenovo Customer Support Center-toll free: 001-866-434-2080 0-800-00-966 (Spanish) 1800-1601-0033 +48-22-878-6999 +351-21-892-7147 (Portuguese) +4-021-224-4015 +7-495-940-2000 (Russian) 800-6011-343 +421-2-4954-1217 +386-1-4796-699 91-714-7983...
  • Page 48 Country or Region United Kingdom United States Uruguay Venezuela Vietnam Lenovo 3000 V100 Service and Troubleshooting Guide Telephone Number 01475-555-055 Standard warranty support: 08705-500-900 (English) 1-800-426-7378 (English) 000-411-005-6649 (Spanish) 0-800-100-5722 (Spanish) For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160...

  • Page 49: Appendix B. Customer Replaceable Units (Crus)

    Card You can find instructions for replacing CRUs in Access Help. To open Access Help, click Start, move the pointer to All Programs; then to Lenovo Care. Click Access Help If you are unable to access these instructions or if you have difficulty...
  • Page 50 Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 51: Appendix C. Features And Specifications

    Integrated camera (on some models) Keyboard v Fingerprint reader (on some models) v 84-key, 85-key, or 89-key v Touch pad v Fn key function v Lenovo Care button v Volume control buttons v Instant on button Interface v External-monitor connector v Stereo headphone jack...

  • Page 52: Specifications

    – Operating with no optical disc in the drive: 8% to 95% – Operating with an optical disc in the drive: 8% to 80% Heat output v 65 W (222 Btu/hour) maximum Power source (ac adapter) v Sine-wave input at 50 to 60 Hz Lenovo 3000 V100 Service and Troubleshooting Guide...
  • Page 53 v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack – Nominal voltage: 10.8 V dc – Capacity: 2.6 AH or 5.2 AH, depending on the model Battery life v For percentage of battery power remaining, see Power Meter on the task tray.

  • Page 54: Specifications

    Specifications Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 55: Appendix D. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 56: Television Output Notice

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 57: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 58: Important Information For The European Directive 2002/96/Ec

    TV communications and to other electrical or electronic equipment. Such cables and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors.

  • Page 59: Ibm Lotus Software Offer

    Lotus Notes a single license for the Lotus SmartSuite to install and use this software on your new Lenovo computer using one of the following options: v Media for this software is not included in this offer. If you do not...
  • Page 60 To order a CD: Important: Pursuant to this Offer, you may order one CD media per license. You will need to provide the 7 digit serial number of the new Lenovo computer that you purchased. The CD is provided at no charge; however, applicable shipping, duties and taxes may be imposed by local jurisdictions.

  • Page 61: Trademarks

    #03-10/14, Technopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order, contact: Smartsuiteapac@modusmedia.com Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo Care Rescue and Recovery ThinkVantage...
  • Page 62 Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 63: Index

    31 by Web 31 hibernation problems 14 important tips 3 keyboard problems 14 Lenovo Care 41 button 1, 18, 21, 27, 43 © Copyright Lenovo 2006 password problems 14 setting 4 PC-Doctor for Windows 10 problems battery 17...
  • Page 64 Lenovo 3000 V100 Service and Troubleshooting Guide...
  • Page 66 Part Number: 42T8063 Printed in China (1P) P/N: 42T8063...

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