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Lenovo 3000 V100 0763 Supplementary Manual

Lenovo 3000 v100 0763: supplementary guide
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Lenovo 3000 V100

Service and Troubleshooting Guide
Includes:
v Introduction to other sources of information
v Important tips for taking care of your computer
v Diagnostics and troubleshooting
v Recovery options
v Help and service
v Warranty information for your computer

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Summary of Contents for Lenovo 3000 V100 0763

  • Page 1: Lenovo 3000 V100

    Lenovo 3000 V100 Service and Troubleshooting Guide Includes: v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer...
  • Page 3 Lenovo 3000 V100 Service and Troubleshooting Guide...
  • Page 4 U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14...

  • Page 5: Table Of Contents

    Contents Read first . Chapter 1. Finding information This guide and other publications . Finding information with the Lenovo Care button . Chapter 2. Caring for your computer . Chapter 3. Solving computer problems Frequently asked questions . Diagnosing problems .
  • Page 6 Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 7: Read First

    Avoid leaving the base of your computer in contact with your lap or any part of your body for an extended period when the computer is turned on or when the battery is charging. © Copyright Lenovo 2006...
  • Page 8 Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 9: Chapter 1. Finding Information

    To open Access Help, click Start, move the pointer to All Programs; then to Lenovo Care. Click Access Help. Lenovo Care provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around.

  • Page 10: Finding Information With The Lenovo Care Button

    You can also use the Lenovo Care button to interrupt the startup sequence of your computer and start the ThinkVantage workspace, which runs independently of the Windows operating system and is hidden from it.

  • Page 11: Chapter 2. Caring For Your Computer

    Be sure your computer is in standby or hibernation mode, or turned off, before moving it. This will prevent damage to the hard disk drive and data loss. © Copyright Lenovo 2006...
  • Page 12 Register your Lenovo products with Lenovo (refer to the Web page: www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.
  • Page 13 v Before you install any of the following devices, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device. – ExpressCard – Memory Card, such as SD Card, Memory Stick, MultiMediaCard, and xD-Picture Card –...
  • Page 14 The surface of the reader is dirty or stained. v The surface of the reader is wet. v The reader often fails to enroll or authenticate your fingerprint. Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 15: Chapter 3. Solving Computer Problems

    Error messages . Errors without messages . A password problem . A power switch problem . Keyboard problems © Copyright Lenovo 2006 A pointing device problem . Standby or hibernation problems . Computer screen problems . Battery problems . . 12 Hard disk drive problems .

  • Page 16: Frequently Asked Questions

    Preventing problems section of the Access Help. What are the main hardware features of my new computer? See the “Lenovo 3000 tour” section of the Access Help. Where can I find the detailed specifications for my machine? See www.lenovo.com/support I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

  • Page 17: Diagnosing Problems

    How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 35 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 41. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information.
  • Page 18 0280 Previous boot incomplete - Default configuration used Lenovo 3000 V100 Service and Troubleshooting Guide Description Fixed disk is not working or not configured properly. Check to see if fixed disk is attached properly. Run Setup. Find out if the fixed-disk type is correctly identified.
  • Page 19 Code Message 0281 Memory Size found by POST differed from CMOS 02D0 System cache error - Cache disabled 02B0 Diskette drive A error 02B1 Diskette drive B error 02B2 Incorrect Drive A type - run SETUP 02B3 Incorrect Drive B type - run SETUP 02D0 System cache error - Cache...

  • Page 20: Errors Without Messages

    – The battery is installed correctly. – The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet. Lenovo 3000 V100 Service and Troubleshooting Guide Description Verify the following: The hard disk drive is correctly installed. A startable diskette is in the diskette drive.

  • Page 21: A Password Problem

    → If you forget your supervisor password, Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced.

  • Page 22: A Power Switch Problem

    Check the settings for standby mode. Also refer to the Power-saving modes section in Access Help for more information. Lenovo 3000 V100 Service and Troubleshooting Guide or pointing device.
  • Page 23 Problem: The computer enters standby mode (the standby indicator turns on) immediately after Power-on self-test (POST) (the standby indicator light turns on). Solution: → Make sure that: – The battery is charged. – The operating temperature is within the acceptable range. Refer to “Specifications”...
  • Page 24 1. Click Start. 2. Click the Control Panel and click Performance and maintenance. 3. Click Power options. Power options properties window opens, and click the Hibernate tab. 4. Select the Enable hibernation check box. Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 25: Computer Screen Problems

    5. Click OK. Note: You can enter hibernation mode by pressing Fn+F12 only if the Lenovo PM driver has been installed on your computer. Computer screen problems Problem: The screen is blank. Solution: → Press Fn+F7 to bring up the image.

  • Page 26: Battery Problems

    – If you are using a desktop size of 1280×1024 or larger, reduce the desktop size and the color depth. Battery problems Problem: The battery cannot be fully charged by the power-off method in the standard charge time for your computer. Lenovo 3000 V100 Service and Troubleshooting Guide...
  • Page 27 Solution: → The battery might be over-discharged. Do the following: 1. Turn off the computer. 2. Make sure that the over-discharged battery is in the computer. 3. Connect the ac adapter to the computer and let it charge. If the battery cannot be fully charged in 24 hours, use a new battery. Problem: Your computer shuts down before the battery status indicator shows empty.

  • Page 28: Hard Disk Drive Problems

    1. Turn off you PC for at least 5 seconds, then turn it on again. 2. Watch the screen carefully while your PC starts. While the initial screen is displayed, press the Lenovo Care button. The ThinkVantage Rescue and Recovery workspace opens.

  • Page 29: A Fingerprint Authentication Problem

    – System Information enables you to see key hardware and software information about your computer. This information might be valuable when trying to diagnose problems. – Warranty Status enables you to see when your warranty expires, the terms of service for you computer, or the spare parts list. –...
  • Page 30 → If the computer display is closed, open it and try again. Problem: An application program does not run correctly. Solution: → Make sure that the problem is not being caused by the application program. Lenovo 3000 V100 Service and Troubleshooting Guide...
  • Page 31 → Check that your computer has the minimum required memory to run the application program. Refer to the manuals supplied with the application program. → Check the following: – The application program is designed to operate with your operating system. –...
  • Page 32 Solving computer problems Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 33: Chapter 4. Recovery Options

    All this can be achieved from the ThinkVantage Rescue and Recovery workspace. To start ThinkVantage Rescue and Recovery, turn on the computer and while the initial screen is displayed press the Lenovo Care button. For more information about using Rescue and Recovery features, see the “Recovery overview”...

  • Page 34: Recovering Data

    4. Turn on your computer. Watch the display carefully while your PC starts. While the initial screen is displayed, press the Lenovo Care button. The ThinkVantage Rescue and Recovery workspace opens.

  • Page 35: Chapter 5. Upgrading And Replacing Devices

    3. Unlock the battery latch 1 by sliding it to the unlocked position. 4. Unlock the battery latch 2 by sliding it to the unlocked position. While holding the latch in the unlocked position, remove the battery 3 . © Copyright Lenovo 2006...

  • Page 36: Upgrading The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your Lenovo reseller or a marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.
  • Page 37 Attention Handling a hard disk drive v Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs the physical shock. v Do not apply pressure to the cover of the drive. v Do not touch the connector.
  • Page 38 5. Disconnect the hard disk drive and remove it by pulling out the tab 3 . 6. Insert a new hard disk drive into the hard disk drive bay 1 , then firmly install it. Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 39: Replacing Memory

    7. Reinstall the cover by aligning the front side of the cover first 1 , and closing the cover 2 . Then tighten the two screws 3 . 8. Reinstall the battery. 9. Turn the computer over again. Connect the ac adapter and cables to the computer.
  • Page 40 Be sure to save it for future use. 7. Find the notch on the contact edge side of the SO-DIMM. Attention: To avoid damaging the SO-DIMM, do not touch its contact edge. Lenovo 3000 V100 Service and Troubleshooting Guide...
  • Page 41 8. With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 , then press it firmly 2 . 9. Push the SO-DIMM down until it snaps into place. 10.
  • Page 42 To make sure that the SO-DIMM is installed correctly, do as follows: 1. Turn the computer on. 2. While the initial screen is displayed, press F1. The BIOS Utility screen opens. The ″Memory″ item shows the amount of memory you can utilize. Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 43: Chapter 6. Getting Help And Service

    Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to...
  • Page 44 Getting help and service v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 45: Getting Help Around The World

    Support Web site at www.lenovo.com/suport. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...
  • Page 46 Getting help and service Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 47: Appendix A. Warranty Information

    NOTE: ″Region″ means either Hong Kong or Macau Special Administrative Region of China. A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for: a. parts and labor during the first year of the warranty period; and b.
  • Page 48 1. Customer Replaceable Unit (″CRU″) Service Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request.

  • Page 49: Worldwide Telephone List

    When a 5, 6 or 7 type of warranty service is listed, your Service Provider will determine which type of warranty service is appropriate for the repair. * This type of service is called Lenovo EasyServ or EasyServ in some countries.
  • Page 50 Greece Guatemala Honduras Hungary India Indonesia Ireland Israel Italy Lenovo 3000 V100 Service and Troubleshooting Guide Telephone Number 0800-0426 +357-22-841100 +420-2-7213-1316 4520-8200 warranty service and support: 7010-5150 (Danish) 566-4755 566-5161 ext. 8201 Toll Free within the Dominican Republic: 1-200-1929 (Spanish)
  • Page 51 +386-61-1796-699 +386-61-1796-699 +352-298-977-5063 (French) 1800-88-1889 +356-23-4175 001-866-434-2080 (Spanish) +44 (0)1475-555-055 +31-20-514-5770 (Dutch) 0800-777-217 (English) Lenovo Customer Support Center-toll free: 001-800-220-1830 (Spanish) 6681-1100 Warranty service and support: 8152-1550 (Norwegian) 206-6047 (Spanish) Lenovo Customer Support Center-toll free: 001-866-434-2080 0-800-50-866 (Spanish) 1800-1601-0033 Appendix A. Warranty information...
  • Page 52 Slovenia Spain Sri Lanka Sweden Switzerland Taiwan Thailand Turkey United Kingdom United States Uruguay Venezuela Vietnam Lenovo 3000 V100 Service and Troubleshooting Guide Telephone Number +48-22-878-6999 +351-21-892-7147 (Portuguese) +4-021-224-4015 +7-095-940-2000 (Russian) 800-6011-343 +421-2-4954-1217 +386-1-4796-699 91-714-7983 91-397-6503 (Spanish) +94-11-249-3523 (English) 08-477-4420...

  • Page 53: Appendix B. Customer Replaceable Units (Crus)

    Card You can find instructions for replacing CRUs in Access Help. To open Access Help, click Start, move the pointer to All Programs; then to Lenovo Care. Click Access Help If you are unable to access these instructions or if you have difficulty...
  • Page 54 Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 55: Appendix C. Overview Of Your Computer

    Appendix C. Overview of your computer Your computer at a glance Front view System and power-status indicators Touch pad Fingerprint reader © Copyright Lenovo 2006 Integrated camera Power jack USB connector Ethernet connector Optical drive Wireless radio switch Digital media reader...
  • Page 56 Your computer at a glance Rear view USB connector IEEE 1394 connector ExpressCard slot USB connector Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 57: Features

    Integrated camera (on some models) Keyboard v Fingerprint reader (on some models) v 84-key, 85-key, or 89-key v Touchpad v Fn key function v Lenovo Care button v Volume control buttons v InstantON button External interface v External-monitor connector v ExpressCard slot...

  • Page 58: Specifications

    Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack – Nominal voltage: 11.1 V dc – Capacity: 2.6 AH or 5.2 AH, depending on the model Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 59: Appendix D. Wireless Related Information

    Wireless LAN PCI Express Mini Card and Bluetooth Daughter Card emits radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. © Copyright Lenovo 2006...
  • Page 60 Because Wireless LAN PCI Express Mini Card and Bluetooth Daughter Card operates within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes the integrated wireless cards are safe for use by consumers. These standards and recommendations reflect the...

  • Page 61: Appendix E. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 62: Television Output Notice

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 63: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 64: Environmental Notices For Japan

    Environmental notices for Japan Collecting and recycling a disused ThinkPad computer If you are a company employee and need to dispose of a Lenovo computer that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 65: Important Information For The European Directive 2002/96/Ec

    For details, visit the IBM Japan Web site at www.ibm.com/jp/pc/environment/recycle/battery/ If you use a Lenovo computer at home and need to dispose of a battery pack, you must comply with local ordinances and regulations. Important information for the European Directive 2002/96/EC Notice : This mark applies only to countries within the European Union (EU) and Norway.

  • Page 66: Ibm Lotus Software Offer

    Lotus Notes a single license for the Lotus SmartSuite to install and use this software on your new Lenovo computer using one of the following options: v Media for this software is not included in this offer. If you do not...
  • Page 67 To order a CD: Important: Pursuant to this Offer, you may order one CD media per license. You will need to provide the 7 digit serial number of the new Lenovo computer that you purchased. The CD is provided at no charge; however, applicable shipping, duties and taxes may be imposed by local jurisdictions.

  • Page 68: Trademarks

    #03-10/14, Technopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order, contact: Smartsuiteapac@modusmedia.com Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo Care Rescue and Recovery ThinkVantage...
  • Page 69 Intel, Pentium, and Intel SpeedStep are trademarks of Intel Corporation in the United States and/or other countries. (For a complete list of Intel trademarks, see www.intel.com/sites/corporate/tradmarx.htm) Other company, product, or service names may be trademarks or service marks of others. Appendix E.
  • Page 70 Lenovo 3000 V100 Service and Troubleshooting Guide...

  • Page 71: Index

    35 around the world 37 by telephone 35 by Web 35 hibernation problems 14 important tips 3 © Copyright Lenovo 2006 keyboard problems 14 Lenovo Care 45 button 1, 20, 25, 31, 49 locations 47 password problems 13...
  • Page 72 Lenovo 3000 V100 Service and Troubleshooting Guide...
  • Page 74 Part Number: 41W3492 Printed in China (1P) P/N: 41W3492...

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