If An Error Occurs - Canon iX6800 series Online Manual

If an Error Occurs

When an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, the Alarm lamp flashes orange and a Support Code (error number) is displayed on
the computer screen. For some errors, the POWER lamp and the Alarm lamp flashes alternately. Check the
status of the lamps and the message, then take the appropriate action to resolve the error.
Support Code Corresponding to the Number of Flashes of the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
Number of flashes Cause
2 flashes There is no paper in the rear tray.
The paper size in the print settings and the size of the loaded paper do
not match.
3 flashes The front cover is closed.
Paper is jammed in the paper output slot or in the rear tray.
4 flashes If the lamp on the ink tank is flashing, ink may have run out.
The ink tank is not installed.
5 flashes The print head may be damaged.
7 flashes Some ink tanks are not installed in the correct position. (The lamp on the
ink tank flashes.)
More than one ink tanks of the same color are installed. (The lamp on the
ink tank flashes.)
8 flashes The ink absorber is almost full.
11 flashes Automatic Print Head Alignment failed.
Cannot perform printing with the current print setting.
12 flashes You cannot print the contents on CREATIVE PARK PREMIUM.
411
Support Code
1000
2100, 2101
1250
1300
1600
1660
1401, 1403, 1405
1680
1681
1700, 1701
2500
4103
4100