Technical Support - TYAN S5535 Quick Reference Manual

Technical Support

If a problem arises with your system, you should first turn to your dealer for direct
support. Your system has most likely been configured or designed by them and
they should have the best idea of what hardware and software your system
contains. Hence, they should be of the most assistance for you. Furthermore, if you
purchased your system from a dealer near you, take the system to them directly to
have it serviced instead of attempting to do so yourself (which can have expensive
consequences).
If these options are not available for you then TYAN can help. Besides designing
innovative and quality products for over a decade, TYAN has continuously offered
customers service beyond their expectations. TYAN's website (www.tyan.com)
provides easy-to-access FAQ searches and online Trouble Ticket creation as well
as Instant Chat capabilities with our Support Agents. TYAN also provides easy-to-
access resources such as in-depth Linux Online Support sections with
downloadable Linux drivers and comprehensive compatibility reports for chassis,
memory and much more. With all these convenient resources just a few keystrokes
away, users can easily find the latest software and operating system components to
keep their systems running as powerful and productive as possible. TYAN also
ranks high for its commitment to fast and friendly customer support through email.
By offering plenty of options for users, TYAN serves multiple market segments with
the industry's most competitive services to support them.
"TYAN's tech support is some of the most impressive we've seen, with great
response time and exceptional organization in general" - Anandtech.com
Help Resources:
1. See the beep codes section of this manual.
2. See the TYAN website for FAQ's, bulletins, driver updates,
and other information:
3. Contact your dealer for help BEFORE calling TYAN.
4. Check the TYAN user group:
alt.comp.periphs.mainboard.TYAN
Returning Merchandise for Service
During the warranty period, contact your distributor or system vendor FIRST for any
product problems. This warranty only covers normal customer use and does not
cover damages incurred during shipping or failure due to the alteration, misuse,
abuse, or improper maintenance of products.
http://www.tyan.com
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