Troubleshooting Guide - Canon EOS 5DS Instruction Manual

Troubleshooting Guide

If a problem occurs with the camera, first consult this Troubleshooting
Guide. If this Troubleshooting Guide does not resolve the problem,
contact your dealer or nearest Canon Service Center.
Power-Related Problems
The battery does not recharge.
If the battery's remaining capacity is 94% or higher, the battery will not
be recharged (p.446).
Do not use any battery other than genuine Battery Pack LP-E6N/LP-
E6.
The charger's lamp blinks at high speed.
If (1) the battery charger or battery has a problem or (2) communication
with the battery failed (with a non-Canon battery pack), the protection
circuit will stop charging, and the charge lamp will blink in orange at a
high speed. In the case of (1), unplug the charger's power plug from the
power outlet. Detach and reattach the battery to the charger. Wait a few
minutes, then reconnect the power plug to the power outlet. If the
problem persists, contact your dealer or nearest Canon Service Center.
The charger's lamp does not blink.
If the internal temperature of the battery attached to the charger is
high, the charger will not charge the battery for safety reasons (lamp
off). During charging, if the battery's temperature becomes high for
any reason, charging will stop automatically (lamp blinks). When the
battery temperature goes down, charging will resume automatically.
The camera does not operate even when the power switch is set to <1>.
Make sure the battery compartment cover is closed
Make sure the battery is installed properly in the camera (p.42).
Recharge the battery (p.40).
Make sure the card slot cover is closed
(p.
42
(p. )
43 .
)
.
471