Parts Support Program - Canon imageRUNNER 5570 Service Manual

3. Parts Support Program

Canon USA provides replacement parts for the imagePASS-M3 on an
exchange basis for a period of nine (9) months. This includes the
ninety (90) day warranty period and the six (6) months following. To
obtain parts under the Parts Support program, follow these steps:
1. Contact the Technical Support Center (1-800-528-2830) for
assistance to diagnose a defective part. Obtain a ticket number for
the defective part.
2. Go to the e-Support website (http://www.support.cusa.canon.com),
navigate to the Warranty Programs Information Center, and locate
the Consignment Part order form.
3. Complete the Consignment Part order form, and submit (fax) the
claim.
4. Once the claim is submitted, the Warranty Control Section will ship
a replacement part packaged with the Original Order Form and a
Return Address Label. The Original Order Form must accompany
the returned defective part. (The defective part must be returned
within ten (10) business days otherwise your dealership will be
charged for the part.)
5. The Parts Support Program includes standard shipping at no cost
to the dealership. Any requested upgrade in delivery service will be
charged to your dealership.
imageRUNNER 5570/6570 Service Guide
imageRUNNER 5570/6570 Service Guide
Rev. 0 April 2005 Page 24