Ndmi/Dvi Troubleshooting; No Picture Or Sound Is Output - Troubleshooting Chart - Denon AVR-3808CI Service Manual

3. HDMI/DVI
3.1. No picture or sound is output
No picture or sound is output
YES
Check the HDMI/DVI cable connection
YES
Is the HDMI/DVI cable
connected?
YES
Are you using an HDMI/DVI selector,
repeater or a device for improving picture
quality?
NO
Are you using a certified HDMI cable
(one with the HDMI stamp)?
YES
Are you using an HDMI/DVI cable less
than 5 meters in length?
YES
Are the picture and sound output when
another HDMI/DVI cable is used?
NO
Checking the DVD player
YES
Is the DVD player's HDMI output setting
correct?
YES
When using a DENON DVD player, is the fluorescent display tube's
"HDMI" indicator lit?
If using a non-DENON DVD player, proceed to "YES".
YES
Are the picture and sound output when
NO
the DVD player's resolution is changed?
NO
Is sound output from the set's speaker terminals when the TV's power is
turned off or the connection cable between the TV and the set is
disconnected?
NO
Are the picture and sound output when a
different DVD player is used?
NO
properly There may be a problem with the HDMI/
NO
DVI cable. Check the connection.
YES Disconnect everything and connect only
the HDMI/DVI cable to check.
Use a certified HDMI cable (one with
NO
the HDMI stamp).
Replace the HDMI/DVI cable with one
NO
that is less than 5 meters in length (2
meters recommended) to check.
YES
The HDMI/DVI cable is defective.
Check the HDMI output setting,
YES
referring to the DVD player's operating
instructions.
Set the DVD player's output resolution
YES
to a resolution with which the TV is
compatible.
The DVD player may not be compatible
YES
with HDCP repeaters. Ask the DVD
player's manufacturer.
YES
The DVD player is defective.
NO
46
AVR-3808CI / AVR-3808 / AVC-3808
YES
YES
NO
YES
YES
NO
NO
YES
NO
YES
YES
NO
YES
NO
YES
YES
YES
NO
YES
NO
YES
NO