Clearing The "10" And "99"Error Code - A.O. Smith 110 Indoor Service Manual

12-4. Clearing the "10" and "99" error code
The "10" and "99" error codes signify imperfect (abnormal) combustion, caused by insufficient intake air
and/or obstructions in the exhaust.
A.
If the "10" and "99" error code occurs, please check the following:
1. What is the gas-type of the water heater: liquid propane or natural gas?
2. How long has the water heater been installed and been in use?
3. Where is the water heater installed: indoor, outdoor, attic, etc?
4. What is the altitude/elevation of the area of installation?
5. Are there any obstructions in the intake air and/or exhaust?
Damper sticking.
Vent Flaps installed on the Terminator.
Snow build up around Terminator.
Installed in a closet. (No Ventilation or lack of combustion air)
6. If installed in laundry room, check the burner and heat exchanger. Dust and lint may deposit in
burner and heat exchanger.
7. If installed in restaurant, check the burner and fan motor. Grease and dirt may deposit in
burner and fan motor.
8. Check if the manifold pressure of the water heater is too high.
B. How to clear the "10" and "99" error code (after resolving the main root cause of the error):
On the computer board, press and hold the "Increase" and "Decrease" buttons simultaneously for at
least 3 seconds until the red light turns on. Turn off the 120 VAC by Power ON-OFF switch and turn
back on. The "10" and "99" error code should then be cleared.
Increase button
110 Indoor / 110 Outdoor Service Manual
Decrease button
48
CONFIDENTIAL
Red light
Ver. 1.01