Smart Diagnosis; Using Smart Diagnosis - LG GF24BG series Owner's Manual

SMART DIAGNOSIS

Should you experience any problems with your
refrigerator, it has the capability of transmitting
data via your telephone to the LG ser vice
center. This gives you the capability of speaking
directly to our trained specialists. The specialist
records the data transmitted from your machine
and uses it to analyze the issue, providing a fast
and e ective diagnosis.
I f y o u e x p e r i e n c e p r o b l e m s w i t h y o u r
refrigerator, call 1-800-243- 0000. Only use the
TM
Smart Diagnosis feature when instructed
to do so by the LG call center agent. The
transmission sounds that you will hear are
normal and sound similar to a fax machine.
TM
Smart Diagnosis cannot be activated unless
your refrigerator is connected to power. If
your refrigerator is unable to turn on, then
troubleshooting must be done without using
TM
Smart Diagnosis .

Using Smart Diagnosis

First, call 1-800-243- 0000. Only use the Smart
TM
Diagnosis feature when instructed to do so by
the LG call center agent.
1
Open the refrigerator door.
2
Hold the mouthpiece of your phone in front
of the speaker that is located on the right
side of the control pad, when instructed to
do so by the call center.
3
Press and hold the Freezer button for three
seconds while continuing to hold your
phone to the speaker.
4
After you hear three beeps, release the
Freezer button.
5
K eep the phone in place until the tone
transmission has nished. This takes about
3 seconds, and the display will count
down the time. Once the countdown is
over and the tones have stopped, resume
your conversation with the specialist, who
will then be able to assist you in using the
information transmitted for analysis.
TM
 For best results, do not move the phone
 If the call center agent is not able to
 Call quality di erences by region may
 Use the home telephone for better
 Bad call quality may result in poor data
SMART DIAGNOSIS
NOTE
while the tones are being transmitted.
get an accurate recording of the data,
you may be asked to try again.
NOTE
a ect the function.
communication performance, resulting
in better service.
transmission from your phone to the
machine, which could cause Smart
TM
Diagnosis to malfunction. .
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