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Problem
Scanner emits four long low
beeps after scanning a bar
code.
Bar code is read, but data is not
transmitted to the computer.
Battery does not charge.
NOTE: If problems still occur, contact the Fingerprint Helpdesk on +44 (0) 1454 315178
Issue: 1
Date 29/07/2009
Possible Causes
Cradle has not completed USB
initialization.
Power cables to cradle are
loose.
Scanner is not paired to a
cradle.
Scanner not paired to
computer-connected interface.
The cable is loose.
Cradle has lost connection to
computer.
Cradle is outside the charging
temperature range.
Possible Solutions
Wait several seconds and scan
again.
Ensure all cable connections
are secure.
Scan the PAIR bar code on the
cradle that is connected to the
computer that is to receive
data.
Pair the scanner to the cradle
(using PAIR bar code on the
cradle)
Ensure all cable connections
are secure.
In this exact order: disconnect
power supply; disconnect
computer cable; wait three
seconds; reconnect computer
cable; reconnect power supply;
re-establish pairing.
Charge within the
recommended temperature of
32° to 104° F (0° to 40° C)
nominal, 41° to 95° F (5° to 35°
C) ideal.
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