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Barracuda 36FC Product Manual, Rev. B
17
Predictive failures
S.M.A.R.T. signals predictive failures when the drive is performing unacceptably for a period of time. The firm-
ware keeps a running count of the number of times the error rate for each attribute is unacceptable. To accom-
plish this, a counter is incremented each time the error rate is unacceptable and decremented (not to exceed
zero) whenever the error rate is acceptable. If the counter continually increments such that it reaches the pre-
dictive threshold, a predictive failure is signaled. This counter is referred to as the Failure History Counter.
There is a separate Failure History Counter for each attribute.
5.2.9
Product warranty
Beginning on the date of shipment to the customer and continuing for a period of five years, Seagate warrants
that each product (including components and subassemblies) that fails to function properly under normal use
due to defect in materials or workmanship or due to nonconformance to the applicable specifications will be
repaired or replaced, at Seagate's option and at no charge to the customer, if returned by customer at cus-
tomer's expense to Seagate's designated facility in accordance with Seagate's warranty procedure. Seagate
will pay for transporting the repair or replacement item to the customer. For more detailed warranty information,
refer to the standard terms and conditions of purchase for Seagate products on your purchase documentation.
The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at
1-800-468-3472. You can also determine remaining warranty using the Seagate web site (www.seagate.com).
The drive serial number is required to determine remaining warranty information.
Shipping
When transporting or shipping a drive, use only a Seagate-approved container. Keep your original box.
Seagate approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in
a non-approved container voids the drive warranty.
Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran-
sit. Contact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping
by an air-ride carrier experienced in handling computer equipment.
Product repair and return information
Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does
not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids
the warranty.
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