Support Information - PROTRON PDV-70X User Manual

OMPDV70X.book Page 34 Sunday, May 28, 2006 8:45 PM
Troubleshooting
Symptom Possible
Cause
"Wrong disc" Unreadable
displays upon disc
disc insertion
Disc format not
supported
Note: Further troubleshooting information may be found on the Protron
website at www.protronusa.com.

Support Information

Do not return this product to your retailer until you have performed the
steps laid out in "Unpacking Your New DVD Player" on page 2 and
contacted the customer service center. Merchandise may not be returned
to Protron without a return form authorization.
Before contacting Protron customer service, please record the following
information, which may be found on the bottom of your portable DVD player:
• Model Number
• Serial Number
The Protron customer service center may be contacted 24 hours a day, 7 days a
week at the following number:
1-888-257-8899
Resolution
Ensure disc is not scratched or dirty. Clean
and re-insert as necessary.
Ensure the disc has a format compatible
with the player (see "Specifications" on
page 35).
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