3
Solving frame problems
For step-by-step product support, visit
select Interactive Troubleshooting & Repairs.
If...
Frame does not
turn on.
Nothing happens when
a memory card, camera,
or USB device is
connected.
NOTE: A large picture file or
images on a large capacity
card may take longer to
appear.
Touch border doesn't
work.
Frame freezes up.
www.kodak.com/go/digitalframesupport
www.kodak.com/go/digitalframesupport
Try one or more of the following
■
Make sure the power cable that was included with your frame is
connected securely (see
■
Unplug the power cable from the frame. Wait 5 seconds, then
reconnect the cable.
■
Press and hold the power button for 1 second.
■
Insert a certified SD/MMC/MS/xD card with images into the
designated card slot, then push to seat it (see
card slot, make sure the card is seated flush with the case.
■
Make sure the USB cable that was included with your camera or USB
device is connected securely (see
■
Make sure the file format of your pictures is supported. See the
extended user guide at www.kodak.com/go/digitalframesupport.
■
Use your finger to make your selections on the Quick Touch Borders
page 5
(see
).
■
Unplug the power cable from the frame. Wait 5 seconds, then
reconnect the cable. Press and hold the power button for 1 second.
■
Unplug the power cable from the frame. Wait 5 seconds, then
reconnect the cable. Press and hold the power button for 1 second.
■
Use a paper clip or other slim object to press the recessed reset
button on the back of the frame (see
page 3
).
page 8
).
page
20).
and
page 7
). In the top
21