Page 1 Maintenance and Service Guide HP EliteDesk 705 G1 Microtower HP EliteDesk 705 G1 Small Form Factor HP EliteDesk 705 G1 Desktop Mini...
Page 2 This computer may require upgraded and/ or proprietor. separately purchased hardware and/or a DVD drive to install the Windows 7 software and The only warranties for HP products and take full advantage of Windows 7 functionality. services are set forth in the express warranty http://windows.microsoft.com/en-us/...
Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Page 4 Safety warning notice...
Page 5: Table Of Contents
Table of contents 1 Product Features ............................1 Standard Configuration Features .......................... 1 Microtower ............................1 Small form factor ..........................1 Desktop mini ............................2 Front panel components, microtower ........................3 Front panel components, small form factor ......................4 Front panel components, desktop mini ........................ 5 Rear panel components, microtower ........................
Page 6 Personal grounding methods and equipment .................. 29 Grounding the work area ........................29 Recommended materials and equipment ..................30 Operating guidelines ............................30 Routine care ................................. 31 General cleaning safety precautions ....................31 Cleaning the Computer Case ......................31 Cleaning the keyboard ........................31 Cleaning the monitor .........................
Page 7 Drive power cable ..............................58 Front I/O and power switch assembly ......................... 59 Heat sink ................................61 Processor ................................62 Speaker ................................63 Rear chassis fan ..............................65 Power supply ............................... 66 System board ............................... 68 System board callouts ........................70 5 Removal and replacement procedures –...
Page 8 Power supply ..............................114 System board ..............................116 System board callouts ........................118 Using the Small Form Factor Computer in a Tower Orientation ..............120 6 Removal and replacement procedures – desktop mini (DM) chassis ............... 121 Preparation for disassembly ..........................121 Access panel ..............................
Page 9 Why run HP PC Hardware Diagnostics ......................212 How to access and run HP PC Hardware Diagnostics ..................212 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............212 12 System backup and recovery ........................214 Backing up, restoring, and recovering in Windows 8.1 or Windows 8 ............. 214 Creating recovery media and backups ...................
Page 10 Creating recovery media ......................... 217 Creating recovery media using HP Recovery Manager (select models only) ....217 Creating recovery discs with HP Recovery Disc Creator (select models only) .... 218 Creating recovery discs ................218 Backing up your information ..................219 System Restore ..........................
Page 11: Product Features
Product Features Standard Configuration Features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. Microtower Small form factor NOTE: The small form factor can be used in a tower orientation or a desktop orientation.
Page 12: Desktop Mini
Desktop mini NOTE: The desktop mini can be used in a tower orientation or a desktop orientation. Chapter 1 Product Features...
Page 13: Front Panel Components, Microtower
Front panel components, microtower Drive configuration may vary by model. Some models have a bezel blank covering the optical drive bay. Slim Optical Drive (optional) SD Card Reader Dual-State Power Button Hard Drive Activity Light USB 2.0 Port - Charging (black) USB 2.0 Port (black) USB 3.0 Ports (blue) Microphone/Headphone Connector...
Page 14: Front Panel Components, Small Form Factor
Front panel components, small form factor Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Slim Optical Drive (optional) Headphone Connector USB 2.0 Port - Charging (black) Dual-State Power Button USB 2.0 Port (black) Hard Drive Activity Light USB 3.0 Ports (blue) 3.5-inch Media Card Reader (optional)
Page 15: Front Panel Components, Desktop Mini
Front panel components, desktop mini Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Dual-State Power Button USB 3.0 Port - Charging Hard Drive Activity Light Microphone/Headphone Connector USB 3.0 Port Headphone Connector NOTE: The USB 3.0 Port - Charging also provides current to charge a device such as a Smart Phone.
Page 16: Rear Panel Components, Microtower
(green) NOTE: An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone.
Page 17: Rear Panel Components, Small Form Factor
Power Cord Connector NOTE: An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone.
Page 18: Rear Panel Components, Desktop Mini
Rear panel components, desktop mini DisplayPort Monitor Connectors USB 2.0 Ports (black) VGA Monitor Connector RJ-45 Network Connector Line-Out Connector for powered audio devices Power Cord Connector (green) USB 3.0 Ports (blue) Chapter 1 Product Features...
Page 19: Serial Number Location
Serial Number Location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Serial Number Location...
Page 20: Illustrated Parts Catalog
Illustrated parts catalog Microtower (MT) chassis spare parts Computer major components Chapter 2 Illustrated parts catalog...
Page 21 Item Description Front bezel Slim optical drive bezel blank Access panel Power supply 280W, 92% efficient 280W, 90% efficient 280W, 85% efficient (for use only in China) 280W, standard System board (includes replacement thermal material) For use in models without Windows 8.1 For use in models with Windows 8.1 Standard For use in models with Windows 8.1 Professional For use in NetClone models...
Page 22: Cables
Cables Item Description Front I/O assembly SATA drive power cable SATA data cable, 14 inch, 1 straight end, 1 angled end DMS-59 to dual VGA cable DMS-59 to dual DVI cable Adapter, DisplayPort to HDMI Adapter, DisplayPort to VGA Adapter, DisplayPort to DVI DisplayPort cable Adapter, DVI to VGA Adapter, DVI-I to VGA...
Page 23: Misc Parts
Misc parts Microtower (MT) chassis spare parts...
Page 24 Item Description Fan sink (includes replacement thermal material) Speaker Hard drive conversion bracket, 2.5-inch to 3.5-inch Adapter, USB 3.0 to USB 2.0 (for use with card reader) Solenoid lock Hood sensor Clamp lock Secure Digital (SD) card reader Keyed cable lock Grommet, hard drive isolation, blue Antenna for use with WLAN card Antenna cover...
Page 25: Drives
Drives Description Hard drives/Solid-state drives 2-TB, 7200-rpm 1-TB, 10000-rpm, 3.5-inch 1-TB, 7200-rpm, 3.5-inch 1-TB, hybrid SSD, 2.5-inch 500-GB, 10000-rpm 500-GB, 7200-rpm 500 GB, 7200 rpm, 3.5-inch 500-GB, hybrid SSD, 2.5-inch 500-GB, 5400-rpm, 2.5-inch, FIPS 256-GB Solid-state Drive (SSD), self-encrypting (SED) 256-GB Solid-state Drive (SSD) 180 GB Solid-state Drive (SSD) 128-GB Solid-state Drive (SSD), self-encrypting drive (SED)
Page 26: Misc Boards
AMD R9 255 graphics processor, 2 GB AMD R7 240 graphics processor, 2 GB Intel PRO/1000 NIC WLAN 802.11 a/b/g/n + Bluetooth 4.0 module HP WLAN 802.11 a/b/g/n 2x2 module Printer port, PCI card Serial port, PCI card PCIe to M.2 adapter 128 GB, M.2 SSD...
Page 27: Small Form Factor (Sff) Chassis Spare Parts
Small Form Factor (SFF) chassis spare parts Computer major components Item Description Front bezel Bezel blank Power supply 240W, 92% efficient 240W, 90% efficient 240W, standard Access panel System board (includes replacement thermal material) For use in models without Windows 8.1 Small Form Factor (SFF) chassis spare parts...
Page 28 Item Description For use in models with Windows 8.1 Standard For use in models with Windows 8.1 Professional For use in NetClone models Memory modules (PC3-12800, 1600-MHz) 8-GB 4-GB Processors (include replacement thermal material) AMD A10-7850B, 3.7 GHz AMD A10-7800B, 3.57 GHz AMD A10-6800B, 4.1 GHz AMD A8-7600B, 3.1 GHz AMD A8-6500B, 3.5 GHz...
Page 29: Cables
Cables Item Description Front I/O assembly Power switch assembly SATA data cable, 14 inch, 1 straight end, 1 angled end SATA drive power cable SATA data cable, 19.5 inch, 2 straight ends DMS-59 to dual VGA cable DMS-59 to dual DVI cable Adapter, DisplayPort to VGA Adapter, DisplayPort to DVI Adapter, DVI-I to VGA...
Page 30: Misc Parts
Misc parts Chapter 2 Illustrated parts catalog...
Page 31 Item Description Fan sink (includes replacement thermal material) Baffle Speaker 2.5-in drive adapter Card reader, 15-in-1 Adapter, USB 3.0 to USB 2.0 (for use with card reader) Solenoid lock Clamp lock, includes universal cable (plate not included) Hood sensor Chassis stand Antenna Hard drive conversion bracket Grommet, hard drive isolation, blue...
Page 32: Drives
Drives Description Hard drives/Solid-state drives 2-TB, 7200-rpm 1-TB, 10000-rpm, 3.5-inch 1-TB, hybrid SSD, 2.5-inch 500-GB, 10000-rpm 500-GB, 7200-rpm 500-GB, 7200-rpm, 2.5-inch, self-encrypting (SED) 500-GB, 7200-rpm, 2.5-inch 500-GB, hybrid SSD, 2.5-inch 500-GB, 5400-rpm, 2.5-inch, FIPS 256-GB Solid-state Drive (SSD), self-encrypting (SED) 256-GB Solid-state Drive (SSD) 180 GB Solid-state Drive (SSD) 128-GB Solid-state Drive (SSD), self-encrypting drive (SED)
Page 33: Misc Boards
AMD R9 255 graphics processor, 2 GB AMD R7 240 graphics processor, 2 GB Intel PRO/1000 NIC WLAN 802.11 a/b/g/n + Bluetooth 4.0 module HP WLAN 802.11 a/b/g/n 2x2 module Serial port, PCI card Printer port, PCI card PCIe to M.2 adapter 128 GB, M.2 SSD (for use with PCIe to M.2 adapter)
Page 34: Desktop Mini (Dm) Chassis Spare Parts
Desktop Mini (DM) chassis spare parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
Page 35: Cables
Item Description Memory modules (PC3-12800, 1600-MHz) 8-GB 4-GB Processors (include replacement thermal material) AMD A10-7800B, 3.57 GHz AMD A8-7600B, 3.1 GHz AMD A6-7400B, 3.5 GHz AMD A4-7350B, 3.4 GHz Cables Item Description SATA power cable Wireless antenna cables Adapter, DisplayPort to HDMI Adapter, DisplayPort to VGA Adapter, DisplayPort to DVI DisplayPort cable...
Page 36: Misc Parts
LED cover Hood sensor assembly Antenna cover HP Ultraslim Keyed Cable Lock WLAN modules: HP WLAN 802.11 a/b/g/n, 2x2 HP WLAN 802.11 a/b/g/n, for use only in Indonesia Mouse USB, laser USB, optical Washable Wireless Chapter 2 Illustrated parts catalog...
Page 37: Drives
Item Description Keyboards Wireless Washable Smart card Drives Description 1 TB, 7200 rpm, hard drive, 2.5-inch, SSHD (hybrid SSD) 500 GB, 7200 rpm hard drive, 2.5-inch 500 GB, 2.5-inch, SSHD (hybrid SSD) 500 GB, 7200 rpm hard drive, 2.5-inch, SED 500 GB, 5400 rpm hard drive, 2.5-inch, FIPS Solid-state drives 256 GB solid-state drive (SSD), self-encrypting (SED)
Page 38: Routine Care, Sata Drive Guidelines, And Disassembly Preparation
Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 39: Preventing Electrostatic Damage To Equipment
Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●...
Page 40: Recommended Materials And Equipment
Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●...
Page 41: Routine Care
● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...
Page 42: Cleaning The Monitor
● If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly.
Page 43: Screws
If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
Page 44: Sata Hard Drives
6.0 Gb/s SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives.
Page 45: Cable Management
Cable management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.
Page 46: Removal And Replacement Procedures - Microtower (Mt) Chassis
Removal and replacement procedures – Microtower (MT) chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Page 47: Access Panel
Access panel To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for disassembly on page Lift up on the access panel handle (1), slide the computer back approximately 12 mm (1/2 inch) (2), and then lift the access panel off the computer (3).
Page 48: Front Bezel
Front bezel Prepare the computer for disassembly (Preparation for disassembly on page Remove the access panel (Access panel on page Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Chapter 4 Removal and replacement procedures –...
Page 49: Optical Drive Bezel Blank
Optical drive bezel blank On some models, there is a bezel blank covering the slim optical drive bay. Remove the bezel blank before installing an optical drive. To remove the bezel blank: Remove the access panel (Access panel on page Remove the front bezel (Front bezel on page To remove the bezel blank, press upward on the bottom tab and press downward on the top tab on the...
Page 50: Battery
The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
Page 51 Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the lip of the holder with the positive side up.
Page 52: Memory
Reset the date and time, your passwords, and any special system setups using Computer Setup. Lock any security devices that were disengaged when the computer access panel was removed. Memory Description 8-GB, PC3-12800 4-GB, PC3-12800 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3-SDRAM) dual inline memory modules (DIMMs).
Page 53: Installing Dimms
NOTE: Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ● The system will operate in a higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B.
Page 54 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.
Page 55: Expansion Cards
Expansion cards GeForce GT630 PCIe x16 graphics card, 2 GB nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB AMD Radeon HD8490 PCIe x16 graphics card, 1 GB AMD Radeon HD8470 PCIe x16 graphics card, 1 GB (for use only in China) AMD Radeon HD8450 PCIe x16 graphics card, 1 GB AMD Radeon HD8350 DH PCIe x16 graphics card, 1 GB (for use only in China) AMD R9 255 graphics processor, 2 GB...
Page 56 Release the slot cover retention latch that secures the slot covers by lifting the tab on the latch and rotating the latch to the open position. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis.
Page 57 If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up (1) then away from the inside of the chassis (2) to remove it. Be sure not to scrape the card against other components. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket.
Page 58 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket on the system board (2).
Page 59: Drives
Drives Description Hard drives/Solid-state drives 2-TB, 7200-rpm 1-TB, 10000-rpm, 3.5-inch 1-TB, 7200-rpm, 3.5-inch 1-TB, hybrid SSD, 2.5-inch 500-GB, 10000-rpm 500-GB, 7200-rpm 500 GB, 7200 rpm, 3.5-inch 500-GB, hybrid SSD, 2.5-inch 500-GB, 5400-rpm, 2.5-inch, FIPS 256-GB Solid-state Drive (SSD), self-encrypting (SED) 256-GB Solid-state Drive (SSD) 180 GB Solid-state Drive (SSD) 128-GB Solid-state Drive (SSD), self-encrypting drive (SED)
Page 60 ● HP has provided four extra 6-32 silver mounting screws installed next to the hard drive bays (1). The mounting screws are required for hard drives installed in the upper (secondary) hard drive bay. If you are replacing a primary hard drive in the lower bay, remove the silver and blue mounting screws from the old drive and install them in the new drive.
Page 61: Drive Positions
Drive positions Slim optical drive bay 3.5-inch secondary hard drive bay 3.5-inch primary hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup. Removing a slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page...
Page 62: Installing A Slim Optical Drive
Push inward on the green release latch on the underside of the drive (1) and push the rear of the drive forward to unlock it (2), and then slide the drive out of the drive bay (3). Installing a slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page 36).
Page 63: Removing A Hard Drive
Slide the optical drive all the way into the drive bay (1) until the green latch locks onto the bottom of the drive bay (2). Connect the power cable and data cable to the back of the optical drive. If installing a new drive, connect the opposite end of the data cable to one of the light blue SATA connectors (labeled SATA1 and SATA2) on the system board.
Page 64: Installing A Hard Drive
Pull the green latch next to the drive outward (1) and slide the drive out of the bay (2). Installing a hard drive Prepare the computer for disassembly (Preparation for disassembly on page 36). Remove the access panel (Access panel on page 37).
Page 65 The lower hard drive bay requires silver and blue mounting screws. The upper hard drive bay requires all silver mounting screws. HP has supplied four extra silver mounting screws installed on the chassis next to the hard drives that are used when installing a hard drive in the upper drive bay. Refer to Drives on page 49 for an illustration of the location of the extra mounting screws.
Page 66 ● If installing a hard drive in the lower (primary) drive bay, remove the silver and blue mounting screws from the old drive and install them in the new drive. Slide the drive into the drive bay, making sure to align the mounting screws with the guide slots, until the drive snaps into place.
Page 67 Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: The power cable for the hard drives is a two-headed cable that is routed from the power supply to the rear of the hard drive bays. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector.
Page 68: Drive Power Cable
Drive power cable Prepare the computer for disassembly (Preparation for disassembly on page 36). Remove the computer access panel (Access panel on page 37). Disconnect the cable from the optical drive (1) and the hard drive (2) Remove the cable from the clips on the base pan and on the side of the hard drive cage (3). Disconnect the cable from the system board connector labeled SATAPWR0 (4), and then remove the cable from the computer.
Page 69: Front I/O And Power Switch Assembly
Front I/O and power switch assembly Prepare the computer for disassembly (Preparation for disassembly on page 36). Remove the computer access panel (Access panel on page 37). Remove the front bezel (Front bezel on page 38). Remove the Torx T15 screw (1) that secures the assembly to the chassis, and then push the tab on the right side of the assembly (2) to disengage it from the chassis.
Page 70 Rotate the assembly into the chassis (1). Disconnect the four cables from the following system board connectors: (2): Front USB (yellow) (3): Front AUD (blue) (4): Front USB3.0 (blue) (5): PB/LED (black) Remove the assembly from the inside of the computer. To reinstall the assembly, reverse the removal procedure.
Page 71: Heat Sink
Heat sink CAUTION: The bond between the heat sink and the processor may be very tight. If the computer will power on, before removing the heat sink, turn on the computer until it warms the heat sink. Warming the heat sink lessens the bond between the heat sink and the processor, thereby making separating them easier.
Page 72: Processor
Processor Description AMD A10-7850B processor, 3.7 GHz AMD A10-7800B processor, 3.57 GHz AMD A10-6800B processor, 4.1 GHz AMD A8-7600B processor, 3.1 GHz AMD A8-6500B processor, 3.5 GHz AMD A6-7400B processor, 3.5 GHz AMD A6-6400B processor, 3.9 GHz AMD A4-7300B processor, 3.9 GHz AMD A4-6300B processor, 3.7 GHz Prepare the computer for disassembly (Preparation for disassembly on page...
Page 73: Speaker
After installing a new processor onto the system board, update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Speaker...
Page 74 Remove the speaker from the chassis (3). To replace the speaker, reverse the removal procedures. Chapter 4 Removal and replacement procedures – Microtower (MT) chassis...
Page 75: Rear Chassis Fan
Rear chassis fan Prepare the computer for disassembly (Preparation for disassembly on page 36). Remove the access panel (Access panel on page 37). Remove the three silver Phillips screws that secure the fan to the rear of chassis. Disconnect the fan control cable (1) from the system board connector labeled CHFAN2. Lift the fan out of the chassis (2).
Page 76: Power Supply
Power supply Description Power supply, 280W, 92% efficient Power supply, 280W, 90% efficient Power supply, 280W, 85% efficient (for use only in China) Power supply, 280W, standard Prepare the computer for disassembly (Preparation for disassembly on page 36). Remove the access panel (Access panel on page 37).
Page 77 Remove the power cable from the clip on the base pan. Disconnect the power supply cable from the PWR system board connector (1) and the PWRCPU system board connector (2). Press the tab (3) on the base pan in front of the power supply that holds it in place. Slide the power supply toward the front of the computer, rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (4).
Page 78: System Board
To install the power supply, reverse the removal procedure. System board Description System board for use in models without Windows 8.1 System board for use in models with Windows 8.1 Standard System board for use in models with Windows 8.1 Professional System board for use in NetClone models Prepare the computer for disassembly (Preparation for disassembly on page...
Page 79 Slide the system board toward the front of the computer to disengage the I/O panel (1), and then lift the system board out of the computer (2). When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis screw holes.
Page 80: System Board Callouts
System board callouts Sys Bd Label Sys Bd Color Component Sys Bd Label Sys Bd Color Component Connector Connector CHFAN2 Chassis fan SPKR Speaker White Speaker connector connector HSENSE Hood sensor White Hood sensor FRONT USB Front I/O Yellow Front I/O connector connector PWRCPU...
Page 81 DIMM2 DIMM2 White Memory module X1PCIEXP1 PCI Express x1 Black Expansion card (Channel B) DIMM1 DIMM1 Black Memory module X16PCIEXP PCI Express White Expansion card (Channel B) PSWD Password Green Clear system Parallel port Black Optional parallel jumper passwords port PB/LED Front I/O Black...
Page 82: Removal And Replacement Procedures - Small Form Factor (Sff) Chassis
Removal and replacement procedures – small form factor (SFF) chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.
Page 83: Access Panel
Access panel Prepare the computer for disassembly (Preparation for disassembly on page 72). Lift up on the access panel handle (1) then lift the access panel off the computer (2). To install the access panel, reverse the removal procedure. Front bezel Prepare the computer for disassembly (Preparation for disassembly on page 72).
Page 84: Front Bezel Security
Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for disassembly on page 72). Remove the access panel (Access panel on page 73).
Page 85: Bezel Blanks
(3) and slide the bezel blank back and to the right to remove it (4). NOTE: After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the slim optical drive. Bezel blanks...
Page 86: Battery
The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
Page 87 Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the lip of the holder with the positive side up.
Page 88: Memory
Reset the date and time, your passwords, and any special system setups using Computer Setup. Lock any security devices that were disengaged when the computer access panel was removed. Memory Description 8-GB, PC3-12800 4-GB, PC3-12800 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3-SDRAM) dual inline memory modules (DIMMs).
Page 89: Installing Dimms
NOTE: Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ● The system will operate in a higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B.
Page 90 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.
Page 91: Expansion Card
Expansion card GeForce GT630 PCIe x16 graphics card, 2 GB nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB AMD Radeon HD8490 PCIe x16 graphics card, 1 GB AMD Radeon HD8450 PCIe x16 graphics card, 1 GB AMD R9 255 graphics processor, 2 GB AMD R7 240 graphics processor, 2 GB Intel PRO/1000 NIC...
Page 92 Release the slot cover retention latch that secures the slot covers by lifting the green tab on the latch and rotating the latch to the open position. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card.
Page 93 If you are removing a PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2). Be sure not to scrape the card against the other components.
Page 94 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis.
Page 95: Drives
Drives Description Hard drives/Solid-state drives 2-TB, 7200-rpm 1-TB, 10000-rpm, 3.5-inch 1-TB, hybrid SSD, 2.5-inch 500-GB, 10000-rpm 500-GB, 7200-rpm 500-GB, 7200-rpm, 2.5-inch, self-encrypting (SED) 500-GB, 7200-rpm, 2.5-inch 500-GB, hybrid SSD, 2.5-inch 500-GB, 5400-rpm, 2.5-inch, FIPS 256-GB Solid-state Drive (SSD), self-encrypting (SED) 256-GB Solid-state Drive (SSD) 180 GB Solid-state Drive (SSD) 128-GB Solid-state Drive (SSD), self-encrypting drive (SED)
Page 96: Drive Positions
Drive positions Slim optical drive bay 3.5-inch internal hard drive bay 3.5-inch drive bay for optional drives (media card reader shown) 2.5-inch internal hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup.
Page 97 You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided four extra 6-32 standard guide screws installed on the top of the drive bay. The 6-32 standard guide screws are required for a media card reader or a secondary hard drive installed in the 3.5-inch optional drive bay.
Page 98: Removing A 3.5-Inch Device
Removing a 3.5-inch device CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page 72). Remove the access panel (Access panel on page 73).
Page 99: Installing A 3.5-Inch Device
Install 6-32 guide screws in the holes on each side of the drive. NOTE: HP has supplied four extra 6-32 guide screws on top of the drive cage. Refer to Installing and Removing Drives on page 86 for an illustration of the location of the extra guide screws.
Page 100 Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. If installing a USB 3.0 media card reader, you must use the USB 3.0 to USB 2.0 adapter (1) and connect the adapter cable from the media card reader to the USB 2.0 connector on the system board labeled MEDIA (2).
Page 101 Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Replace the front bezel. Replace the computer access panel. If the computer was on a stand, replace the stand. Reconnect the power cord and any external devices, then turn on the computer.
Page 102: Removing A Slim Optical Drive
Removing a slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page 72). Remove the access panel (Access panel on page 73).
Page 103: Installing A Slim Optical Drive
Installing a slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page 72). Remove the access panel (Access panel on page 73). Remove the front bezel (Front bezel on page 73) if you are installing a drive in a bay covered by a bezel blank, then remove the bezel blank.
Page 104 Replace the front bezel if it was removed. NOTE: An optional bezel trim piece that surrounds the front of the optical drive is available from HP. Install the bezel trim piece in the front bezel before installing the front bezel.
Page 105: Removing And Replacing A 3.5-Inch Hard Drive
Removing and replacing a 3.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Prepare the computer for disassembly (Preparation for disassembly on page 72).
Page 106 To install a 3.5-inch hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it forward until it stops and locks in place.
Page 107 Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: The data cable for the primary hard drive must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems. Replace the access panel.
Page 108: Removing A 2.5-Inch Hard Drive
Removing a 2.5-inch hard drive Prepare the computer for disassembly (Preparation for disassembly on page 72). Remove the access panel (Access panel on page 73). Rotate the drive cage to its upright position. Disconnect the power cable and data cable from the back of the hard drive. Pull outward on the release lever at the rear of the drive (1) then slide the drive back until it stops and pull it down and out of the drive bay (2).
Page 109 Align the guide screws on the drive with the J-slots on the sides of the drive bay. Press the drive up into the drive bay then slide it forward until it locks in place. Connect the power cable and data cable to the back of the hard drive. NOTE: If the 2.5-inch hard drive is the primary drive, connect the data cable to the dark blue SATA connector labeled SATA0 on the system board.
Page 110: Drive Power Cable
Drive power cable Prepare the computer for disassembly (Preparation for disassembly on page 72). Remove the access panel (Access panel on page 73). Rotate the drive cage to its upright position. Disconnect the cable from the system board connector labeled SATAPWR0 (1), and then remove the cable from the computer.
Page 111: Baffle
Baffle The fan baffle sits between the fan sink and the rear of the computer. Prepare the computer for disassembly (Preparation for disassembly on page 72). Remove the access panel (Access panel on page 73). Rotate the drive cage to its upright position. Remove the cables from the hook on the baffle.
Page 112: Hood Sensor
Hood sensor The hood sensor is attached in a slot in the rear of the chassis. Prepare the computer for disassembly (Preparation for disassembly on page 72). Remove the access panel (Access panel on page 73). Rotate the drive cage to its upright position. Rotate the baffle to its upright position.
Page 113: Front I/O Assembly
Front I/O assembly The front I/O assembly is attached to the front of the chassis. Push the assembly into the chassis to remove. Prepare the computer for disassembly (Preparation for disassembly on page 72). Remove the access panel (Access panel on page 73).
Page 114 Remove the cables from the three clips built into the basepan. Remove the Torx T15 screw (1) that secures the assembly to the front of the chassis. Press the tab on the right side of the assembly (2), and then push the assembly into the computer. 104 Chapter 5 Removal and replacement procedures –...
Page 115 Remove the front I/O assembly from the computer. To install the front I/O assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly. Proper cable routing prevents damage to the cables and allows the drive cage to close properly. Front I/O assembly 105...
Page 116: Power Switch
Power switch The power switch is attached to the left, front of the chassis. Prepare the computer for disassembly (Preparation for disassembly on page 72). Remove the access panel (Access panel on page 73). Remove the front bezel (Front bezel on page 73).
Page 117 Disconnect the power switch cable from the system board connector labeled PB/LED (2). Remove the power switch assembly from the computer. To install the power switch, reverse the removal procedures. Power switch 107...
Page 118: Speaker
Speaker The speaker is attached to the front of the chassis under the rotating drive cage. Prepare the computer for disassembly (Preparation for disassembly on page 72). Remove the access panel (Access panel on page 73). Remove the front bezel (Front bezel on page 73).
Page 119: Heat Sink
Heat sink CAUTION: The bond between the heat sink and the processor may be very tight. If the computer will power on, before removing the heat sink, turn on the computer until it warms the heat sink. Warming the heat sink lessens the bond between the heat sink and the processor, thereby making separating them easier.
Page 120 Disconnect the fan cable from the system board connector labeled CPUFAN (1), and then loosen the four captive screws (2) that secure the heat sink to the system board tray. CAUTION: Heat sink retaining screws should be removed in diagonally opposite pairs (as in an X) to even the downward forces on the processor.
Page 121 Lift the heat sink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease. When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.
Page 122: Processor
Processor Description AMD A10-7850B processor, 3.7 GHz AMD A10-7800B processor, 3.57 GHz AMD A10-6800B processor, 4.1 GHz AMD A8-7600B processor, 3.1 GHz AMD A8-6500B processor, 3.5 GHz AMD A6-7400B processor, 3.5 GHz AMD A6-6400B processor, 3.9 GHz AMD A4-7300B processor, 3.9 GHz AMD A4-6300B processor, 3.7 GHz Prepare the computer for disassembly (Preparation for disassembly on page...
Page 123 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Processor 113...
Page 124: Power Supply
WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The rotating power supply is located at the rear of the chassis. It is held in place by a bracket – no screws are used.
Page 125 From the outside, rear of the chassis, remove the three Torx T15 that secure the power supply to the back of the chassis. From the inside of the chassis, push the release lever at the front of the power supply (1), slide the power supply forward (2), and then remove it from the chassis (3).
Page 126: System Board
System board NOTE: All system board spare part kits include replacement thermal material. NOTE: System board appearance may vary. Description System board for use in models without Windows 8.1 System board for use in models with Windows 8.1 Standard System board for use in models with Windows 8.1 Professional System board for use in NetClone models Prepare the computer for disassembly (Preparation for disassembly on page...
Page 127 Slide the system board toward the front of the computer to disengage the I/O panel, and then lift the system board out of the computer. When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis screw holes.
Page 128: System Board Callouts
System board callouts Sys Bd Label Sys Bd Color Component Sys Bd Label Sys Bd Color Component Connector Connector CHFAN2 Chassis fan SPKR Speaker White Speaker connector connector HSENSE Hood sensor White Hood sensor FRONT USB Front I/O Yellow Front I/O connector connector PWRCPU...
Page 129 DIMM2 DIMM2 White Memory module X1PCIEXP1 PCI Express x1 Black Expansion card (Channel B) DIMM1 DIMM1 Black Memory module X16PCIEXP PCI Express White Expansion card (Channel B) PSWD Password Green Clear system Parallel port Black Optional parallel jumper passwords port PB/LED Front I/O Black...
Page 130: Using The Small Form Factor Computer In A Tower Orientation
Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation. Prepare the computer for disassembly (Preparation for disassembly on page 72).
Page 131: Removal And Replacement Procedures - Desktop Mini (Dm) Chassis
Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Preparation for disassembly...
Page 132: Access Panel
Access panel Prepare the computer for disassembly (Preparation for disassembly on page 121). Loosen the thumbscrew on the rear of the computer (1) then slide the panel forward and lift if off the computer (2). To install the access panel, reverse the removal procedure. 122 Chapter 6 Removal and replacement procedures –...
Page 133: Hard Drive
Hard drive Description Hard drives/Solid-state drives 1 TB, 7200 rpm, hard drive, 2.5-inch, SSHD (hybrid SSD) 500 GB, 7200 rpm hard drive, 2.5-inch 500 GB, 2.5-inch, SSHD (hybrid SSD) 500 GB, 7200 rpm hard drive, 2.5-inch, SED 500 GB, 5400 rpm hard drive, 2.5-inch, FIPS 256 GB solid-state drive (SSD), self-encrypting (SED) 180 GB solid-state drive (SSD), SATA 6.0, MLC 128 GB solid-state drive (SSD)
Page 134 Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, slide the drive back until it stops, then lift the drive up and out of the bay (2). To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
Page 135 Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it forward until it stops and locks in place. Connect the hard drive power cable (1) and data cable (2) to the system board. Reverse this procedure to replace the hard drive.
Page 136: Speaker
Speaker A single speaker is located on the left side of the computer behind the front bezel, inside the chassis. It is secured by a white peg that you pull out to release. To remove the speaker: Prepare the computer for disassembly (Preparation for disassembly on page 121).
Page 137 Lift to remove the speaker from the computer (3). To install the speaker, reverse the removal procedures. Speaker 127...
Page 138: Front Bezel
Front bezel The front bezel is secured to the access panel by tabs. Prepare the computer for disassembly (Preparation for disassembly on page 121). Remove the access panel (Access panel on page 122). Position the access panel upside-down so you can access the inside of the bezel. Pull down to loose the bottom, interior on the bezel (1).
Page 139: Memory
Memory Description 8-GB, PC3-12800, SODIMM 4-GB, PC3-12800, SODIMM The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3-SDRAM) small outline dual inline memory modules (SODIMMs). SODIMMs The memory sockets on the system board can be populated with up to two industry-standard SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM.
Page 140: Populating Sodimm Sockets
Populating SODIMM sockets There are two SODIMM sockets on the system board, with one socket per channel. The sockets are labeled DIMM1 and DIMM3. The DIMM1 socket operates in memory channel B. The DIMM3 socket operates in memory channel A. Item Description System Board Label...
Page 141: Replacing Sodimms
Replacing SODIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
Page 142 Slide the new SODIMM into the socket at approximately a 30° angle (1) then press the SODIMM down (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Page 143: Replacing The Battery
The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
Page 144 Type 1 Pull back on the clip (1) that is holding the battery in place, and lift the battery out of the holder (2). Pull back on the clip (1) and slide the replacement battery down into the holder (2). Type 2 Push the battery toward the outside of the chassis to release it from the holder and lift it out.
Page 145 Lower the battery so that is next to the holder then push it into the holder. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.
Page 146: Heat Sink
Heat sink The heat sink is secured with four captive Torx screws. Be sure to remove and replace the screws in the order indicated on the heat sink. Prepare the computer for disassembly (Preparation for disassembly on page 121). Remove the access panel (Access panel on page 122).
Page 147: Processor
After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Processor 137...
Page 148: Fan
The fan sits between the fan sink and the rear of the computer. Prepare the computer for disassembly (Preparation for disassembly on page 121). Remove the access panel (Access panel on page 122). Remove the heat sink (Heat sink on page 136).
Page 149: Drive Cage
Drive cage The drive cage is located next to the heat sink. The drive cage is secured with three Phillips screws. Prepare the computer for disassembly (Preparation for disassembly on page 121). Remove the access panel (Access panel on page 122).
Page 150 Lift the drive cage up and out of the computer (2). To install the drive cage, reverse the removal procedure. 140 Chapter 6 Removal and replacement procedures – desktop mini (DM) chassis...
Page 151: Wlan Module
WLAN module Description HP WLAN 802.11 a/b/g/n, 2x2 HP WLAN 802.11 a/b/g/n, for use only in Indonesia The WLAN module is located near the memory modules. The WLAN module is secured with one Phillips screw and has two connected antennas.
Page 152 Pull the module to remove it from the socket (3). To install the WLAN module, reverse the removal procedure. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. 142 Chapter 6 Removal and replacement procedures – desktop mini (DM) chassis...
Page 153: M.2 Solid-State Drive
M.2 solid-state drive Description 128 GB solid-state drive (SSD), M.2 The M.2 SSD is secured with one Phillips screw. It is located under the heat sink and fan. To remove the M.2 SSD: Prepare the computer for disassembly (Preparation for disassembly on page 121).
Page 154 Lift the module to a 45-degree angle, and then pull it away to remove it from the socket. To install the M.2 SSD, reverse the removal procedures. NOTE: M.2 SSDs are designed with a notch to prevent incorrect insertion. 144 Chapter 6 Removal and replacement procedures – desktop mini (DM) chassis...
Page 155: External Antennas (Select Models Only)
External antennas (select models only) The external connection antennas route from the WLAN module to the cable connectors on the rear of the computer. To install the antennas: Prepare the computer for disassembly (Preparation for disassembly on page 72). Remove the access panel (Access panel on page 122).
Page 156 Connect the connector on the end of the black antenna cable to the connector labeled ‘1’ on the WLAN module. Route the white cable using the hooks connected to the chassis. Note the correct cable routing in the following image. 146 Chapter 6 Removal and replacement procedures –...
Page 157 Properly installed, the white antenna routes under the fan and hard drive SATA cables. External antennas (select models only) 147...
Page 158: System Board
System board NOTE: All system board spare part kits include replacement thermal material. NOTE: System board appearance may vary. Description System board for use in models without Windows 8.1 System board for use in models with Windows 8.1 Standard System board for use in models with Windows 8.1 Professional System board for use in NetClone models Prepare the computer for disassembly (Preparation for disassembly on page...
Page 159 Lift the left side of the system board, and then remove it from the computer (2). To install the system board, reverse the removal procedures. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. Updating SMBIOS Information When replacing the system board, you must reprogram the SMBIOS information on the affected computer.
Page 160 If necessary, press Ctrl+A to initiate edit mode. Edit the fields listed. If the feature byte has data or is not editable, then it was not cleared and cannot be edited. System ID Setup Page Setup Field Name Comment Label Product Name Enter the Model name/number or Flexbuild...
Page 161: System Board Callouts
System board callouts Sys Bd Label Color Component Sys Bd Label Color Component Black RTC battery SATA0 Blue Hard drive data connector Black Processor CMOS Yellow CMOS reset button DIMM3 Black Secondary memory SATA PWR0 White Hard drive power socket connector DIMM1 Black...
Page 162: Wlan Antennas
WLAN antennas The antennas route from the WLAN module to the cable connectors on the rear of the computer. To install the antennas: Prepare the computer for disassembly (Preparation for disassembly on page 121). Remove the access panel (Access panel on page 122).
Page 163 Remote the antenna cables from their routing paths underneath the keyboard. Note the locations the cables are taped to the chassis as shown in the following image. On the rear of the computer, remove the antenna cover by pressing on the tab on the top of the cover (1), and then rotating the cover off the computer (2).
Page 164 Antenna transceivers are connected to the front and back of the computer as shown in the following image. Remove the front transceiver from the inside of the computer by pressing the tab to disengage the transceiver and removing the transceiver (arrow in following image points to the tabs on the inside of the computer).
Page 165 Remove the rear transceiver from the inside of the computer by pressing the tab to disengage the transceiver and removing the transceiver (arrow in following image points to the tabs on the inside of the computer). Reverse the removal procedure to install the WLAN antennas and transceivers. WLAN antennas 155...
Page 166: Changing From Desktop To Tower Configuration
Orient the computer so that its right side is facing up and place the computer in the optional stand. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. Reconnect the power cord and any external devices, then turn on the computer.
Page 167: Computer Setup (F10) Utility
Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
Page 168: Using Computer Setup (F10) Utilities
Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: Turn on or restart the computer. Repeatedly press when the monitor light turns green to access the utility. You can also press to a menu that allows you to access different options available at startup, including the Computer Setup utility.
Page 169: Computer Setup-File
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-1 Computer Setup—File Option Description System Information Lists: ● Product name ● Manufacturer ● SKU number ● Processor type/speed/stepping ● Installed memory size/speed, number of channels (single or dual) (if applicable) ●...
Page 170: Computer Setup-Storage
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ●...
Page 171: Computer Setup-Security
Table 7-2 Computer Setup—Storage (continued) NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has started. Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order, restart the computer and press (to access the boot menu) and then (Boot Order), or only...
Page 172 Table 7-3 Computer Setup—Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: ● Embedded security device ● System audio ● Network controller ● Serial port (if applicable) ● Parallel port (if applicable) ● SATA ports (varies by model) USB Security Allows you to set Enabled/Disabled (default is Enabled) for:...
Page 173 (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.
Page 174: Computer Setup-Power
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-4 Computer Setup—Power Option Description ● OS Power Management Runtime Power Management—Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor.
Page 175: Computer Setup-Advanced
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-5 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦...
Page 176 Table 7-5 Computer Setup—Advanced (for advanced users) (continued) Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems. To hide a device from the operating system, see Security > Device Security. Bus Options Allows you to enable or disable: ●...
Page 177: Recovering The Configuration Settings
Use Proxy (Enabled/Disabled). When enabled, displays Proxy Address field to configure the URL of the proxy server. Default is disabled. Update BIOS via Network Allows you to use F10 Setup to check for BIOS updates from hp.com and apply them using either a manual selection or an automatically scheduled check on boot-up. NOTE: If Windows BitLocker Drive Encryption (BDE) is enabled, HP requires that BDE be suspended temporarily before the BIOS is flashed.
Page 178: Troubleshooting Without Diagnostics
Helpful hints on page 169 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature.
Page 179: Helpful Hints
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...
Page 180: Solving General Problems
● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
Page 181 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
Page 182 Poor performance. Cause Solution Processor is too hot. Make sure airflow to the computer is not blocked. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. Make sure fans are connected and working properly (some fans only operate when needed).
Page 183: Solving Power Problems
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.
Page 184 Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). Power supply will not turn on because of internal power supply Replace the power supply.
Page 185: Solving Hard Drive Problems
Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8.1, on the Start screen type e, and then select File Explorer from the list of applications.
Page 186 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard ▲ Perform Drive Protection System (DPS) testing in system drive may have been damaged. ROM. System files missing or not properly installed. Insert bootable media and restart the computer.
Page 187: Solving Media Card Reader Problems
Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity Either format the media card in the digital camera or select FAT greater than 32MB with the FAT32 format.
Page 188: Solving Display Problems
Do not know how to remove a media card correctly. Cause Solution NOTE: Never remove the card when the green LED is flashing After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer.
Page 189 Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
Page 190 Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM detected failure prior to video). Replace the system board.
Page 191 Image is not centered. Cause Solution Position may need adjustment. Press the monitor's Menu button to access the OSD menu. Select ImageControl/ Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image. “No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected.
Page 192: Solving Audio Problems
Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.
Page 193 Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted. Double-click the Speaker icon on the taskbar, then make sure that Mute is not selected and use the volume slider to adjust the volume.
Page 194: Solving Printer Problems
Computer appears to be locked up while recording audio. Cause Solution The hard disk may be full. Before recording, make sure there is enough free space on the hard disk. You can also try recording the audio file in a compressed format.
Page 195: Solving Keyboard And Mouse Problems
Printer will not print. Cause Solution If you are on a network, you may not have made the connection Make the proper network connections to the printer. to the printer. Printer may have failed. Run printer self-test. Printer will not turn on. Cause Solution The cables may not be connected properly.
Page 196 Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. Shut down the computer, reconnect the keyboard to the back of the computer, and then restart the computer. Program in use has stopped responding to commands. Shut down your computer using the mouse and then restart the computer.
Page 197: Solving Hardware Installation Problems
Mouse does not respond to movement or is too slow. Cause Solution Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds.
Page 198 Replace DIMMs one at a time to isolate the faulty module. NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. 188 Chapter 8 Troubleshooting without diagnostics...
Page 199: Solving Network Problems
Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card (some models) is not seated properly or is bad, or For systems with a graphics card: system board is bad.
Page 200 Table 8-2 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause Solution From the Start screen, type c, and then select Control Panel from the list of applications. Select Network and Sharing Center, and then click the Ethernet link next to the connection. Click the Properties button.
Page 201 Table 8-2 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager.
Page 202: Solving Memory Problems
Network controller stopped working when an expansion board was added to the computer. Cause Solution Network controller interrupt is shared with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for the board. The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed.
Page 203 Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
Page 204: Solving Cd-Rom And Dvd Problems
Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
Page 205 CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country.
Page 206: Solving Usb Flash Drive Problems
Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers.
Page 207: Solving Front Panel Component Problems
Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
Page 208: Solving Software Problems
If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
Page 209 Computer will not continue after HP logo screen displays. Cause Solution Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu. You can also create a system repair disc that contains the System Recovery Options menu.
Page 210: Post Error Messages
POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non- error text messages.
Page 211 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
Page 212 Control panel message Description Recommended action 219-ECC Memory Module Detected ECC Recently added memory module(s) support ECC If additional memory was recently added, Modules not supported on this Platform memory error correction. remove it to see if the problem remains. Check product documentation for memory support information.
Page 213 Control panel message Description Recommended action 515-Power Supply fan not detected Power supply fan is not connected or may have Reseat power supply fan. malfunctioned. Reseat fan cable. Replace power supply fan. 601-Diskette Controller Error Diskette controller circuitry or floppy drive Check and/or replace cables.
Page 214 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in ascending attached.
Page 215: Interpreting Post Diagnostic Front Panel Leds And Audible Codes
Control panel message Description Recommended action Network Server Mode Active and No Keyboard Keyboard failure while Network Server Mode Reconnect keyboard with computer Attached enabled. turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed.
Page 216 Reseat DIMMs. is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six times, Pre-video graphics error. For systems with a graphics card: once every second, followed by Reseat the graphics card.
Page 217 Activity Beeps Possible cause Recommended action but LEDs continue until problem Replace the system board. is solved. System does not power on and None System unable to power on. Press and hold the power button for less than 4 LEDs are not flashing. seconds.
Page 218: 10 Password Security And Resetting Cmos
10 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Page 219: Changing A Setup Or Power-On Password
Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.
Page 220: Deleting A Setup Or Power-On Password
When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password NOTE: Type the new password carefully since the characters do not appear on the screen. Press Enter.
Page 221 CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back up the computer CMOS settings before resetting them in case they are needed later. Back up is easily done through Computer Setup. See Computer Setup (F10) Utility on page 157 for information on backing up the CMOS settings.
Page 222: 11 Hp Pc Hardware Diagnostics
Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.
Page 223 Click Find Now to let HP automatically detect your product. Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. Click Download, and then select Run. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 213...
Page 224: 12 System Backup And Recovery
Backing up, restoring, and recovering in Windows 8.1 or Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
Page 225: Using Reset When The System Is Not Responding
For Windows 8, from the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows recovery USB flash drive on page 215.
Page 226: Recovery Using Windows Operating System Media (Purchased Separately)
Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
Page 227: Creating Recovery Media
219. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
Page 228: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)
Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.
Page 229: Backing Up Your Information
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Windows disk. From the drop-down menu, select the drive for burning the recovery media. Click the Create button to start the burning process. Label the disc after you create it, and store it in a secure place.
Page 230: System Recovery
If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
Page 231: System Recovery When Windows Is Not Responding
Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...
Page 232: Using Hp Recovery Disc Operating System Discs (Select Models Only)
Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
Page 233 After the repair is completed: Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended Applications. Backing up, restoring, and recovering in Windows 7 223...
Page 234: Appendix A Power Cord Set Requirements
Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Page 235: Country-Specific Requirements
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
Page 236: Appendix B Statement Of Volatility
Follow the instructions to flash the BIOS that are found on the website. Flashing the BIOS will reset it back to factory settings. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen.
Page 237 To clear the Setup or Power-On passwords if set, and clear any other settings, power down the computer and remove the AC power cord and the computer hood. Locate the green two pin password jumper on header E49 (labeled PSWD) and remove it. Remove the AC power, wait 10 seconds until the unit AC power has drained out, then press the clear CMOS button.
Page 238: Appendix C Specifications
Specifications MT Specifications Table C-1 Specifications Chassis 14.0 in 355 mm Height 6.7 in 170 mm Width 13.4 in 340 mm Depth Approximate Weight 14.0 lb 6.35 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22° to 140°F -30°...
Page 239 Table C-1 Specifications (continued) 80 PLUS Platinum 280W active PFC 280W active PFC; 90/92/89% efficient at 20/50/100% load (115V) 280W active PFC; 91/93/90% efficient at 20/50/100% load (230V) The 280W power supply meets the 5000m requirements of CCC. Rated Input Current 3.6A Current Leakage (NFPA 99) With ground...
Page 240: Sff Specifications
SFF Specifications Table C-2 Specifications Chassis (in the desktop position) 3.95 in 10.0 mm Height 13.3 in 338 mm Width 14.9 in 380 mm Depth Approximate Weight 16.7 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range 50°...
Page 241: Dm Specifications
DM Specifications Table C-3 Specifications Dimensions (with stand) 6.9 in 175 mm Height 7.0 in 177 mm Width 1.3 in 34 mm Depth Approximate Weight 2.9 lb 1.3 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22° to 140°F -30°...
Page 242: Index
Index disassembly preparation 121 access panel cable management 35 drive cage removal and DM removal and replacement cable pinouts, SATA data 34 replacement 139 card reader external antennas removal and locked 171 illustrated 21 replacement 145 MT removal 37 cautions fan removal and replacement SFF removal and replacement AC power 28...
Page 243 USB panel downloading 212 DM removal and replacement MT removal and replacement 59 HP Recovery Disc Creator, using HP Ultraslim Keyed Cable Lock 26 general problems 170 F10 Setup graphics cards access problem 170 options 16, 23...
Page 244 optical drive Internet access 197 media card reader installation 52, 93 keyboard 185 installation 89 options 15, 22 Media Card Reader 177 problems 177 problems 194 memory 192 removal 88 removal 51, 92 monitor 178 memory overheating, prevention 30 mouse 185 DM removal and replacement network 189 power 173...
Page 245 DM heat sink 136 restoring the hard drive, Windows processor removal and DM memory 131 8.1 214 replacement 112 DM processor 137 speaker removal and DM solid-state drive 143 replacement 108 safety and comfort 168 DM speaker 126 system board removal and safety precautions DM WLAN antennas 152 replacement 116, 148...
Page 246 Windows 8.1 tamper-proof screws backup and restore 214 tool 32 Driver Recovery media 216 temperature control 30 f11 recovery 214 tools, servicing 32 hard drive recovery 214 Torx T15 screwdriver 32 operating system DVD 216 tower conversion 156 recovery partition 214 tower orientation 120 restoring the hard drive 214 wireless antenna cables, DM...

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Elitedesk 705 g1 small form factor

HP EliteDesk 705 G1 Desktop Mini Maintenance And Service Manual

1 Product Features

2 Illustrated Parts Catalog

3 Routine Care, SATA Drive Guidelines, and Disassembly Preparation

4 Removal and Replacement Procedures - Microtower (MT) Chassis

5 Removal and Replacement Procedures - Small Form Factor (SFF) Chassis

6 Removal and Replacement Procedures - Desktop Mini (DM) Chassis

7 Computer Setup (F10) Utility

8 Troubleshooting Without Diagnostics

9 POST Error Messages

10 Password Security and Resetting CMOS

11 HP PC Hardware Diagnostics

12 System Backup and Recovery

Appendix A Power Cord Set Requirements

Appendix B Statement of Volatility

Appendix C Specifications

Index

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Summary of Contents for HP EliteDesk 705 G1 Desktop Mini