Table of Contents
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Model shown is KX-TG9471.
Before initial use, see "Getting Started" on
page 9.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for future
reference.
This unit is compatible with Call Display. You must subscribe to the appropriate service offered
by your service provider/telephone company.
For assistance, please call 1-800-561-5505 or visit us at www.panasonic.ca
Operating Instructions
Digital Corded/Cordless Answering System
Model No.
KX-TG9471C
KX-TG9472C
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Table of Contents
Related Manuals for Panasonic KX-TG9471C
Summary of Contents for Panasonic KX-TG9471C
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Page 1: Operating Instructions
Please read these operating instructions before using the unit and save them for future reference. This unit is compatible with Call Display. You must subscribe to the appropriate service offered by your service provider/telephone company. For assistance, please call 1-800-561-5505 or visit us at www.panasonic.ca... -
Page 2: Table Of Contents
Table of Contents Introduction Listening to messages using the handset .............38 Model composition ..........3 Remote operation ..........39 Accessory information ........3 Answering system settings .......40 System capabilities ..........5 “Telephone Plug-in” for Microsoft Office Outlook Voice Mail Service overview ..............5 Voice Mail service ..........42 Important Information Intercom/Locator For your safety ............6... -
Page 3: Model Composition
Part No. Quantity KX-TG9471 series KX-TG9471 KX-TG9471 KX-TGA939 KX-TG9472 KX-TG9471 KX-TGA939 R The suffix (C) in the following model numbers will be omitted in these instructions: KX-TG9471C/ KX-TG9472C Accessory information Supplied accessories Quantity Accessory item/Part number KX-TG9471 KX-TG9472 AC adaptor/PQLV219... -
Page 4: Expanding Your Phone System
Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Order number Rechargeable batteries HHR-4DPA or HHR-4MRA Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset Headset RP-TCA94, RP-TCA95, KX-TCA400, KX-TCA430... -
Page 5: System Capabilities
Introduction System capabilities The unit can accommodate up to 2 external telephone lines and the following operations are available at the same time. How many units can be in use at one time? n A maximum of 4 parties are available: Line 1: Outside call (including 1 extension and 1 outside party) Line 2: Outside call (including 1 extension and 1 outside party) e.g. -
Page 6: Important Information
Important Information the frequency range of 1.92 GHz to 1.93 GHz, and the RF transmission power is 115 mW (max.).) For your safety R Do not use the product in health care facilities if any regulations posted in the area instruct you not to do so. To prevent severe injury and loss of life/property, read this Hospitals or health care facilities may be using section carefully before using the product to ensure... -
Page 7: Important Safety Instructions
Base unit location/avoiding noise Compliance with TIA-1083 standard The base unit and other compatible Panasonic units use Telephone handsets identified with this logo have radio waves to communicate with each other. -
Page 8: Specifications
Important Information Specifications R Standard: DECT 6.0 (Digital Enhanced Cordless Telecommunications 6.0) R Frequency range: 1.92 GHz to 1.93 GHz R RF transmission power: 115 mW (max.) R Power source: 120 V AC, 60 Hz R Power consumption: Base unit: Standby: Approx. -
Page 9: Getting Started
Setting up Connecting the AC adaptor/corded handset Hooks (120 V AC, 60 Hz) R Use only the supplied Panasonic AC adaptor PQLV219. n Base unit Connecting the telephone line cord Refer to one of the following methods depending on your situation: –... -
Page 10: Battery Installation
– noise is heard during conversations. R Confirm correct polarities ( – Call Display features do not function properly. To connect to a 2-line telephone jack For this connection, please purchase a Panasonic 2-line splitter (page 4). Example: DSL/ADSL line is line 2 “Click”... -
Page 11: Note When Setting Up
T-adaptor. Note for battery installation R Use the supplied rechargeable batteries. For replacement, we recommend using the Panasonic rechargeable batteries noted on page 4, 6. R Wipe the battery ends ( ) with a dry cloth. -
Page 12: Controls
Getting Started Desk stand/Wall mounting adaptor Controls R The adaptor is a removable attachment for desk stand or wall mounting use. (page 9, 45). Base unit MERASEN MCLEARN MnN (STOP) (EXIT) MANSWER ON/OFFN ANSWER ON/OFF indicator MLOCATORN MINTERCOMN N (PLAY) Message indicator MHOLDN MREDIALN MPAUSEN... -
Page 13: Belt Clip
Getting Started Handset n Control type Soft keys The handset features 3 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display. Navigator key – MDN, MCN, MFN, or MEN: Scroll through various lists and items. -
Page 14: Initial Settings
Getting Started Item Meaning USB indicator on the base unit The line is in use. Status Meaning R When flashing: – The call is put on hold on that line. Light off “Telephone Plug-in” is not active. – The answering system is Light on “Telephone Plug-in”... -
Page 15: Line Selection Mode
Getting Started R The date and time may be incorrect after a Line selection mode power failure. In this case, set the date and time again. The line selection mode determines which line is selected when: Display language – you lift the corded handset –... -
Page 16: Making/Answering Calls
Making/Answering Calls When you finish talking, press MOFFN or place Making calls the handset on the charger. Note: Using the base unit R The LINE 1 indicator or LINE 2 indicator on the base unit lights up while using the handset. Dial the phone number. -
Page 17: Answering Calls
Making/Answering Calls the phonebook, a pause is also needed When you finish talking, press MOFFN or place (page 26). the handset on the charger. Example: If you need to dial the line access number “9” when making outside calls with a PBX: Auto talk You can answer calls simply by lifting the handset Base unit /... -
Page 18: Call Share
Making/Answering Calls To release hold, press MLINE 1N or MLINE 2N Base unit / Handset that is flashing on the handset. Press MCALL WAITN to answer the 2nd call. To switch between calls, press MCALL WAITN. Note for base unit and handset: R If a call is kept on hold for more than 9 minutes, Note: an alarm tone starts to sound and the ringer... -
Page 19: Using The Other Line During A Call
Making/Answering Calls To return to the 1st call (line 1), press MLINE Base unit MMENUN#194 MbN: “On” or “Off” a MSAVEN Handset Example: If you are using line 1: MnN (EXIT) R When this feature is turned on, “PRIV.” is Press MHOLDN 2 times to put the 1st call (line displayed during an outside call. -
Page 20: Telephone Plug-In" For Microsoft Office Outlook
“Telephone Plug-in” for Microsoft Office Outlook Installing the “Telephone Plug-in” “Telephone Plug-in” settings Before installing “Telephone Plug-in”, make sure of the following: System requirements – Microsoft Office Outlook is installed on your computer. Item Specifications – The base unit is not connected to your computer ®... -
Page 21: Making A Call From "Telephone Plug-In
Microsoft Office Outlook From the Start menu: display. You can make calls from the base unit Point to [All Programs] a [Panasonic] a speakerphone using the toolbar. [Telephone Plug-in], and click [Uninstall]. When the uninstall confirmation window is Making a call from the Microsoft displayed, click [Yes] to start uninstallation. - Page 22 “Telephone Plug-in” for Microsoft Office Outlook Microsoft Office Outlook 2003/2007 users Making a call from the caller list Click [Call from line1] or [Call from line2] to The last 10 caller information is stored in the caller select the desired line. ----(B) list.
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Page 23: Telephone Plug-In" Pop-Up Window For Incoming Call
“Telephone Plug-in” for Microsoft Office Outlook “Telephone Plug-in” pop-up window for incoming call When a call is received, “Telephone Plug-in” displays a pop-up window (Microsoft Office Outlook contact list) on your computer display to let you know there is an incoming call. R If the caller’s phone number does not match a contact in the Microsoft Office Outlook contact list, a new contact window is displayed with the... -
Page 24: Phonebook
Phonebook Character Base unit/handset phonebook The phonebook allows you to make calls without having to dial manually. You can add names and phone numbers to the base unit and handset phonebook independently, and assign each phonebook entry to the desired group. –... - Page 25 Phonebook MbN: Select the desired group. a MSELECTN MbN: Select the group you want to search. a MSELECTN MbN: “Group name” a MSELECTN R If you select “All groups”, the unit ends Edit the name (10 characters max.; page 24). the group search.
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Page 26: Copying Phonebook Entries
Phonebook Enter the handset number to copy to. Chain dial R When an entry has been copied, “Completed” is displayed. This feature allows you to dial phone numbers in R To continue copying another entry: the phonebook while you are on a call. This MbN: “Yes”... -
Page 27: Programming
Programming Programmable settings You can customize the unit by programming the following features. To access the features, there are 2 methods. Base unit / Handset n Scrolling through the display menus MMENUN Proceed with the operation for your unit. Base unit: Press MDN, MCN, M N, or M N to select the desired main menu. - Page 28 Programming Sub-menu 1 Sub-menu 2 Settings Code Unit Play greeting Line1&Line2 – #303 Line1 – Line2 – – Toll saver #211 Ring count 2-7 rings <4 rings> – 1 min #305 Recording time 2 min <3 min> – <111> #306 Remote code Call screening –...
- Page 29 Programming Sub-menu 1 Sub-menu 2 Settings Code Unit – <On> #201 Interrupt tone Night mode Start/End <11:00 PM/06:00 AM> #237 On/Off #238 <Off> Main menu: “Initial settings” Sub-menu 1 Sub-menu 2 Settings Code Unit Set date & time – #101 Date and time Alarm <Off>...
- Page 30 Programming Sub-menu 1 Sub-menu 2 Settings Code Unit Registration HS registration – #130 (HS: Handset) Deregistration – #131 Change language Display language <English> #110 Français <English> #112 Voice prompt Français Main menu: “Customer support” Operation Code Unit Displaying customer support Web address. #680 –...
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Page 31: Special Programming
Programming Alarm Special programming An alarm sounds at the set time for 3 minutes once or daily. Alarm can be set for each handset. Night mode Important: Night mode allows you to select a period of time R Set the date and time beforehand (page 14). during which the unit will not ring for outside calls. -
Page 32: Registering A Unit
Programming R To cancel a selected handset number, Registering a unit press the number again. The number will stop flashing. MOKN a MbN: “Yes” a MSELECTN Operating additional units R When you cancel a different handset than the one you are now using, press MOFFN to Additional handsets exit. -
Page 33: Call Display Service
Call Display Service after caller information is displayed. If you select Using Call Display service “No ringer ID” (default), the unit uses the ringer tone you selected on page 28 when calls from this group are received. Important: R This unit is Call Display compatible. To use Call Base unit / Handset Display features, you must subscribe to a Call... - Page 34 Call Display Service – If the entry has already been viewed or R If the indicated line is already being used or answered, “ ” is displayed, even if it was you want to select the other line: viewed or answered using another unit. Base unit: Press MLINE 1N or MLINE 2N, R In step 2, if is displayed, not all of the...
- Page 35 Call Display Service MSAVEN Edit the name if necessary (16 characters max.; page 24). a MOKN Edit the phone number if necessary (24 digits max.). a MOKN MbN: Select the desired group (page 24). a MSELECTN 2 times Proceed with the operation for your unit. Base unit: MnN (EXIT) Handset: MOFFN...
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Page 36: Answering System
Answering System Note: Answering system R When the answering system is turned on, the ANSWER ON/OFF indicator on the base unit The answering system can answer and record lights up. calls for you when you are unavailable to answer the phone. Call screening Important: Base unit /... -
Page 37: Listening To Messages Using The Base Unit
Answering System Using a pre-recorded greeting Operating the answering system message during playback If you erase or do not record your own greeting Operation message, the unit plays a pre-recorded greeting MDN or MCN Adjust the speaker volume asking callers to leave a message. Repeat message Resetting to a pre-recorded greeting message Skip message... -
Page 38: Listening To Messages Using The Handset
Answering System Operation Listening to messages Turn answering system on for #2a8 line 2 only using the handset Turn answering system on for #0a8 When new messages have been recorded, “New both line 1 and line 2 message” is displayed. *1 If pressed within the first 5 seconds of a To listen to new messages: message, the previous message is played. -
Page 39: Remote Operation
Answering System Note: Remote operation R If you do not press any dial keys within 10 seconds after a voice guidance prompt, the unit Using a touch-tone phone, you can call your disconnects your call. phone number from outside and access the unit to listen to messages or change answering system Remote commands settings. -
Page 40: Answering System Settings
Answering System Turning on the answering system Answering system settings remotely If the answering system is off, you can turn it on Number of rings before the unit remotely. answers a call Important: You can change the number of times the phone R The answering system can be remotely turned rings “Ring count”... - Page 41 Answering System required to activate the Voice Mail service provided by your service provider/telephone company before changing this setting. – Change the number of rings of the Voice Mail service so that the answering system can answer the call first. To do so, contact your service provider/telephone company.
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Page 42: Voice Mail Service
Voice Mail Service phone line to see if new Voice Mail messages Voice Mail service have been recorded. Turn this feature off when: Voice Mail is an automatic answering service – You do not subscribe to Voice Mail service. offered by your service provider/telephone –... -
Page 43: Intercom/Locator
Intercom/Locator Handset Intercom Press M N to answer the page. When you finish talking, press MOFFN. Intercom calls can be made: – between the base unit and a handset Note for base unit and handset: – between handsets R The ringer volume for intercom calls follows the Note: higher volume level of the 2 lines (page 28). -
Page 44: Conference Calls
Intercom/Locator Press MOFFN. When the 2nd call is connected, press R The outside call is being routed to the MMENUN a MbN: “Conference” a destination unit. MSELECTN R The 2 calls are combined. Answering a transferred call R To hang up only one line, press MLINE 1N or MLINE 2N for the party with which you want Base unit to continue talking. -
Page 45: Useful Information
Useful Information Insert the lower tabs of the adaptor into the Wall mounting unit’s bottom slots (A), then insert by pushing down the levers of the adaptor into the upper The base unit can be mounted on a wall by slots(B). -
Page 46: Error Messages
Useful Information Error messages Display message Cause/solution Busy R The called unit is in use. R Other units are in use and the system is busy. Try again later. R Privacy mode is on for the call you tried to join (page 18). R The handset you are using is too far from the base unit. -
Page 47: Troubleshooting
Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again. General use Problem Cause/solution... - Page 48 Useful Information Making/answering calls, intercom Problem Cause/solution is flashing. R The handset is too far from the base unit. Move closer. R The base unit’s AC adaptor is not properly connected. Reconnect AC adaptor to the base unit. R The handset is not registered to the base unit. Register it (page 32).
- Page 49 Useful Information Problem Cause/solution The 2nd caller’s information is not R In order to use Call Display, Call Waiting, or Visual Call displayed during an outside call. Waiting, you must first contact your service provider/ (Visual Call Waiting feature does not telephone company and subscribe to the desired service.
- Page 50 I want to update “Telephone Plug-in”. R Once uninstall “Telephone Plug-in”, and then re-install the latest version of “Telephone Plug-in” (page 21). Visit our Web site below to download the latest version of “Telephone Plug-in”. English:https://panasonic.ca/english/customercare/ downloads.asp French:https://panasonic.ca/french/serviceclient/ telechargement.asp The caller information shown on the R When calls are received on LINE 1 and LINE 2 at the same unit’s display (handset and base unit)
- Page 51 Useful Information Liquid damage Problem Cause/solution Liquid or other form of moisture has R Disconnect the AC adaptor and telephone line cord from the entered the base unit/handset. base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the base unit/handset are completely dry, reconnect the AC adaptor and telephone line cord.
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Page 52: Industry Canada Notices And Other Information
Useful Information Industry Canada Notices and other information NOTICE: L To comply with IC RF exposure requirements, This equipment meets the applicable Industry Canada the base unit must be installed and operated Terminal Equipment Technical Specifications. This is 20 cm (8 inches) or more between product and confirmed by the registration number. -
Page 53: Warranty
PANASONIC PRODUCT - LIMITED WARRANTY EXCHANGE PROGRAM Panasonic Canada Inc. warrants this product to be free from defects in material and workmanship under normal use and for a period as stated below from the date of original purchase agrees to, at its option either (a) repair your product with new or refurbished parts, (b) replace it with a new or a refurbished equivalent value product, or (c) refund your purchase price. -
Page 54: Index
Index Line selection mode: 15 Index M Making calls: 16 Missed calls: 33 3-way conference: 18 Mute: 18 A Additional handset: 32 N Night mode: 31 Alarm: 31 Pause: 16 Answering calls: 17 Phonebook: 24 Answering system Phonebook copy: 26 Call screening: 36 Power failure: 11 Erasing messages: 37, 38, 39... - Page 55 Notes...
- Page 56 Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here. 5770 Ambler Drive, Mississauga, Ontario L4W 2T3 © Panasonic System Networks Co., Ltd. 2011 Printed in Malaysia *TG9471C* *TG9471C* PNQX3180ZA...