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Panasonic KX-TG9372C Operating Instructions Manual

Expandable digital cordless answering system
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TG9372C(e).book Page 1 Friday, August 22, 2008 3:28 PM

Operating Instructions

Expandable Digital Cordless
Answering System
KX-TG9372C
Model No.
This unit is compatible with Call Display. You must subscribe to the
appropriate service offered by your service provider/telephone company.
Charge the batteries for about 7 hours before initial use.
Please read these operating instructions before using the unit and save
them for future reference.
For assistance, please call 1-800-561-5505 or visit us at
www.panasonic.ca

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Summary of Contents for Panasonic KX-TG9372C

  • Page 1: Operating Instructions

    TG9372C(e).book Page 1 Friday, August 22, 2008 3:28 PM Operating Instructions Expandable Digital Cordless Answering System KX-TG9372C Model No. This unit is compatible with Call Display. You must subscribe to the appropriate service offered by your service provider/telephone company. Charge the batteries for about 7 hours before initial use.

  • Page 2: Table Of Contents

    TG9372C(e).book Page 2 Friday, August 22, 2008 3:28 PM Table of Contents Introduction Voice Mail Service Product information ....3 Voice Mail service....39 Accessory information .

  • Page 3: Product Information

    TG9372C(e).book Page 3 Friday, August 22, 2008 3:28 PM Introduction Product information Thank you for purchasing a Panasonic digital cordless phone. Important: L The suffix (C) in the following model number will be omitted in these instructions: KX-TG9372C Base unit Handset Model No.

  • Page 4: Accessory Information

    TG9372C(e).book Page 4 Friday, August 22, 2008 3:28 PM Introduction Accessory information Supplied accessories Accessory item/Part number Quantity AC adaptor for base unit/PQLV207 Telephone line cord Wall mounting adaptor Rechargeable batteries Handset cover Belt clip Charger AC adaptor for charger/PQLV209 *1 See page 5 for replacement battery information.

  • Page 5: Expanding Your Phone System

    TG9372C(e).book Page 5 Friday, August 22, 2008 3:28 PM Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Order number Rechargeable Replace batteries only with a nickel metal hydride (Ni- batteries MH) type of battery. This model requires 2 AAA (R03) batteries for every handset.

  • Page 6: For Your Safety

    TG9372C(e).book Page 6 Friday, August 22, 2008 3:28 PM Introduction Radio waves emitted from this product may cause such devices to For your safety malfunction, resulting in an accident. To prevent severe injury and loss of Operating safeguards life/property, read this section carefully L Unplug the product from power outlets before using the product to ensure before cleaning.

  • Page 7: Important Safety Instructions

    Base unit location/avoiding noise and/or the conductive material to The base unit and other compatible overheat and cause burns. Panasonic units use radio waves to L Charge the batteries provided with or communicate with each other. identified for use with this product...
  • Page 8 TG9372C(e).book Page 8 Friday, August 22, 2008 3:28 PM Introduction computers, wireless devices or Routine care other phones. L Wipe the outer surface of the L Avoid facing radio frequency product with a soft moist cloth. transmitters, such as external L Do not use benzine, thinner, or any antennas of mobile phone cell stations abrasive powder.

  • Page 9: Preparation

    TG9372C(e).book Page 9 Friday, August 22, 2008 3:28 PM Preparation Handset Controls Base unit A B C D E A Charge contacts B Speaker C {■} (STOP) D {ERASE} A Speaker E {GREETING REC} (Recording) B {MENU} F {GREETING CHECK} C Soft keys G {^} (VOL.: Volume up) D Headset jack...

  • Page 10: Display

    {^} to increase the (C). volume, or press {V} to decrease the volume repeatedly while talking. Base unit Volume up L Use only the supplied Panasonic AC adaptor PQLV207. L Use only the supplied telephone line {<} {>} cord. Using another telephone line cord may not allow the unit to work properly.

  • Page 11: Battery Installation And Replacement

    If you subscribe to a DSL/ADSL batteries. service – We recommend using the Please attach a DSL/ADSL filter (contact Panasonic rechargeable batteries your DSL/ADSL provider) to the noted on page 5, 7. telephone line between the base unit Release the battery cover latch and and the telephone line jack in the event lift the cover open.

  • Page 12: Battery Charge

    TG9372C(e).book Page 12 Friday, August 22, 2008 3:28 PM Preparation Insert the batteries negative (T) Attention: end first. Rechargeable Ni-MH ONLY A nickel metal hydride battery that is recyclable powers the product you have purchased. Close the handset cover. Please call 1-800-8-BATTERY (1-800- 822-8837) for information on how to recycle this battery.

  • Page 13: Symbols Used In These Operating Instructions

    – the handset beeps while you are Example: engaged in a call or operating the Unit keys: {C}, {OFF} answering system remotely. Soft keys: {View CID}, {Phonebook} Panasonic Ni-MH battery Proceed to the next performance (supplied batteries) operation. “ ” The words in Operation...

  • Page 14: Date And Time

    TG9372C(e).book Page 14 Friday, August 22, 2008 3:28 PM Preparation Date and time Setting up the unit {MENU} i {#}{1}{0}{1} before use Enter the current month, date, and year by selecting 2 digits for each. Display language Example: July 15, 2008 {0}{7} {1}{5} {0}{8} You can select either “English”...

  • Page 15: Belt Clip

    To remove the belt clip Headset (optional) Connecting a headset to the handset allows for hands-free conversations. We recommend using the Panasonic headset noted on page 5. Switching a call between the headset and handset speakerphone To switch to the handset speakerphone, press {s}.

  • Page 16: Making/Answering Calls

    TG9372C(e).book Page 16 Friday, August 22, 2008 3:28 PM Making/Answering Calls {Erase} i {Yes} i {OFF} Making calls Pause (for PBX/long distance service users) Lift the handset and dial the phone A pause is sometimes required when number. making calls using a PBX or long L To correct a digit, press {Clear}.

  • Page 17: Useful Features During A Call

    TG9372C(e).book Page 17 Friday, August 22, 2008 3:28 PM Making/Answering Calls Adjusting the handset ringer volume Mute Press {^} or {V} repeatedly to select the While mute is turned on, you can hear desired volume while the handset is the other party, but the other party ringing for an incoming call.

  • Page 18: Call Share

    TG9372C(e).book Page 18 Friday, August 22, 2008 3:28 PM Making/Answering Calls Note: L Please contact your service provider/telephone company for details and availability of this service in your area. Temporary tone dialing (for rotary/pulse service users) You can temporarily switch the dialing mode to tone when you need to access touch-tone services (for example, answering services, telephone banking...

  • Page 19: Shared Phonebook

    TG9372C(e).book Page 19 Friday, August 22, 2008 3:28 PM Shared Phonebook Character Shared phonebook The shared phonebook allows you to L To enter another character that is make calls without having to dial located on the same dial key, first manually.

  • Page 20: Chain Dial

    TG9372C(e).book Page 20 Friday, August 22, 2008 3:28 PM Shared Phonebook Editing entries Find the desired entry (page 19). i {Option} {V}/{^}: “Edit” i {Select} Edit the name if necessary (16 characters max.; page 19). i {Next} Edit the phone number if necessary (32 digits max.).

  • Page 21: Programming

    TG9372C(e).book Page 21 Friday, August 22, 2008 3:28 PM Programming Programmable settings You can customize the unit by programming the following features using the handset. To access the features, there are 2 methods: – scrolling through the display menus (page 21) –...
  • Page 22 TG9372C(e).book Page 22 Friday, August 22, 2008 3:28 PM Programming Main menu Sub-menu 1 Sub-menu 2 Page Initial setting Set answering Ring count Recording time Remote code Voice Mail Store VM access# VM tone detect – Message alert – – LCD contrast –...
  • Page 23 TG9372C(e).book Page 23 Friday, August 22, 2008 3:28 PM Programming Programming using the direct commands {MENU} i {#} Enter the desired feature code. Enter the desired setting code. i {Save} L This step may vary depending on the feature being programmed. L To exit the operation, press {OFF}.
  • Page 24 TG9372C(e).book Page 24 Friday, August 22, 2008 3:28 PM Programming Feature Feature Setting code System Page code setting *4, *5 {1}–{3}: Tone <1>–3 – – Ringer tone {1}{6}{1} (Handset) {4}–{7}: Melody 1–4 {1}: Low {2}: Medium – – Ringer volume {1}{6}{0} (Handset) {3}: <High>...
  • Page 25 TG9372C(e).book Page 25 Friday, August 22, 2008 3:28 PM Programming *7 Generally, the line mode setting should not be adjusted. If “Line in use” is not displayed when another phone connected to the same line is in use, you need to change the line mode to “A”.

  • Page 26: Special Instructions For Programmable Settings

    TG9372C(e).book Page 26 Friday, August 22, 2008 3:28 PM Programming number is shown in the 10-digit format. Special instructions {Save} for programmable {V}/{^}: “Block calls” i settings {Select} {Yes} i {OFF} Block calls (Call Display Storing unwanted callers by entering subscribers only) phone numbers This feature allows the unit to reject calls...
  • Page 27 TG9372C(e).book Page 27 Friday, August 22, 2008 3:28 PM Programming L We recommend turning the base unit – “Voice”: You can choose one of the ringer off (page 17) and call screening 7 pre-recorded announcements: off (page 33) in addition to turning the –...

  • Page 28: Registering A Unit

    TG9372C(e).book Page 28 Friday, August 22, 2008 3:28 PM Programming L When the handset is in use, the alarm Registering a handset to a will not sound until the handset is in base unit standby mode. L If the talking alarm clock is set at the The supplied handset and base unit are same time for two or more handsets, pre-registered.

  • Page 29: Call Display Service

    TG9372C(e).book Page 29 Friday, August 22, 2008 3:28 PM Call Display Service Phonebook name display Using Call Display When caller information is received and it matches a phone number stored in the service phonebook, the stored name in the phonebook is displayed and logged in Important: the caller list.
  • Page 30 TG9372C(e).book Page 30 Friday, August 22, 2008 3:28 PM Call Display Service Important: Phonebook name announcement L Please contact your service When caller information is received and provider/telephone company for it matches a phone number stored in the details and availability of this service phonebook, the stored name in the in your area.

  • Page 31: Caller List

    TG9372C(e).book Page 31 Friday, August 22, 2008 3:28 PM Call Display Service Displayed Displayed Function Function option option The caller will hear Disconnects Announcement Drop caller1 the pre-recorded (drops) the 1st busy message call during a played by your conference call. service Disconnects Drop caller2...
  • Page 32 TG9372C(e).book Page 32 Friday, August 22, 2008 3:28 PM Call Display Service To call back, press {C}. Erasing selected caller To exit, press {OFF}. information Note: L If the item has already been viewed or {View CID} answered, “Q” is displayed, even if it {V}/{^}: Select the desired entry.

  • Page 33: Answering System

    TG9372C(e).book Page 33 Friday, August 22, 2008 3:28 PM Answering System Answering system Turning the answering system on/off The answering system can answer and record calls for you when you are Press {ANSWER ON} to turn on/off the unavailable to answer the phone. answering system.

  • Page 34: Greeting Message

    TG9372C(e).book Page 34 Friday, August 22, 2008 3:28 PM Answering System Press {GREETING CHECK}, and then press {ERASE} while your greeting Greeting message message is playing. When the unit answers a call, callers are greeted by a greeting message. You can record your own greeting message or Listening to messages use a pre-recorded greeting message.
  • Page 35 TG9372C(e).book Page 35 Friday, August 22, 2008 3:28 PM Answering System Operation Erasing all messages Play new messages Press {ERASE} 2 times while the unit is not being used. Play all messages Turn answering system on Listening to messages Stop playback Turn answering using the handset system off...

  • Page 36: Remote Operation

    TG9372C(e).book Page 36 Friday, August 22, 2008 3:28 PM Answering System presented by voice guidance in the following order: Remote operation – Play back all messages – Play back new messages Using a touch-tone phone, you can call your phone number from outside and –...

  • Page 37: Answering System Settings

    TG9372C(e).book Page 37 Friday, August 22, 2008 3:28 PM Answering System the phone rings for the 3rd time. You can Turning on the answering then hang up without being charged for system remotely the call. If the answering system is off, you can {MENU} i {#}{2}{1}{1} turn it on remotely.

  • Page 38: Message Alert

    TG9372C(e).book Page 38 Friday, August 22, 2008 3:28 PM Answering System Caller’s recording time You can change the maximum message recording time allotted to each caller. You can also select “Greeting only” which sets the unit to greet callers but not record messages.

  • Page 39: Voice Mail Service

    TG9372C(e).book Page 39 Friday, August 22, 2008 3:28 PM Voice Mail Service Example: Voice Mail service 1-222-333-4444 PPPP 8888 Voice Mail is an automatic answering VM access Pauses Password service offered by your service number provider/telephone company. After you subscribe to this service, your service To erase the Voice Mail access provider/telephone company’s Voice number...
  • Page 40 TG9372C(e).book Page 40 Friday, August 22, 2008 3:28 PM Voice Mail Service to listen to Voice Mail messages, you Turning VM tone detection on/off have to dial your access number The default setting is “On”. manually. {MENU} i {#}{3}{3}{2} {V}/{^}: Select the desired setting. i {Save} i {OFF} Listening to Voice Mail messages...

  • Page 41: Intercom/Locator

    TG9372C(e).book Page 41 Friday, August 22, 2008 3:28 PM Intercom/Locator Base unit Intercom Press {INTERCOM} to answer the page. Intercom calls can be made: When you finish talking, press – between handsets. {INTERCOM}. – between the handset and base unit. Note: Note: L When the ringer volume for outside...

  • Page 42: Handset Locator

    TG9372C(e).book Page 42 Friday, August 22, 2008 3:28 PM Intercom/Locator Answering a transferred call Press {C} to answer the page. Note: L After the paging party disconnects, you can talk to the outside caller. Handset locator You can locate a misplaced handset by paging it.

  • Page 43: Useful Information

    TG9372C(e).book Page 43 Friday, August 22, 2008 3:28 PM Useful Information Insert the hooks on the wall mounting adaptor into the holes 1 Wall mounting and 2 on the base unit. Base unit Lead the telephone line cord through the hole in the wall mounting adaptor in the direction of the arrow.
  • Page 44 TG9372C(e).book Page 44 Friday, August 22, 2008 3:28 PM Useful Information Connect the telephone line cord. To remove the wall mounting adaptor Mount the unit by inserting the While pushing down the release levers mounting pins into the round (A), remove the adaptor (B). openings on the adaptor (for pin 2, use the round cut out at the bottom of the adaptor if you are using the 4...

  • Page 45: Error Messages

    TG9372C(e).book Page 45 Friday, August 22, 2008 3:28 PM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution L The called handset or base unit is in use. Busy L Other units are in use and the system is busy.

  • Page 46: Troubleshooting

    TG9372C(e).book Page 46 Friday, August 22, 2008 3:28 PM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again. General use Problem Cause/solution...
  • Page 47 TG9372C(e).book Page 47 Friday, August 22, 2008 3:28 PM Useful Information Problem Cause/solution While programming, the L A call is being received. Answer the call and handset starts to ring. start again after hanging up. I cannot register a handset to a L The maximum number of handsets (6) is base unit.
  • Page 48 TG9372C(e).book Page 48 Friday, August 22, 2008 3:28 PM Useful Information Call Display/Talking Call Display Problem Cause/solution Caller information is not L You need to subscribe to Call Display service. displayed. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment such as a Call Display box or cordless telephone line jack, plug the unit directly into the wall jack.
  • Page 49 TG9372C(e).book Page 49 Friday, August 22, 2008 3:28 PM Useful Information Problem Cause/solution The 2nd caller’s information is L In order to use Call Display, Call Waiting, or not displayed during an outside Visual Call Waiting, you must first contact your call.
  • Page 50 TG9372C(e).book Page 50 Friday, August 22, 2008 3:28 PM Useful Information Liquid damage Problem Cause/solution Liquid or other form of moisture L Disconnect the AC adaptor and telephone line has entered the handset/base cord from the base unit. Remove the batteries unit.

  • Page 51: Industry Canada Notices And Other Information

    TG9372C(e).book Page 51 Friday, August 22, 2008 3:28 PM Useful Information Industry Canada Notices and other information NOTICE: connected together. This precaution This equipment meets the applicable may be particularly important in rural Industry Canada Terminal Equipment areas. Technical Specifications. This is Caution: confirmed by the registration number.
  • Page 52 TG9372C(e).book Page 52 Friday, August 22, 2008 3:28 PM Useful Information interference is experienced, move the cordless telephone further away from the TV or VCR. This will often reduce or eliminate interference. RF Exposure Warning: L This product complies with IC radiation exposure limits set forth for an uncontrolled environment.

  • Page 53: Specifications

    TG9372C(e).book Page 53 Friday, August 22, 2008 3:28 PM Useful Information Handset: Approx. 166 mm × 53 mm × 35 mm Specifications inches × 2 inches × 1 inches) ■ Standard: Charger: DECT 6.0 (Digital Enhanced Approx. 56 mm × 77 mm × 90 mm Cordless Telecommunications 6.0) inches ×...

  • Page 54: Warranty

    5770 Ambler Drive, Mississauga, Ontario L4W 2T3 PANASONIC PRODUCT - LIMITED WARRANTY Panasonic Canada Inc. warrants this product to be free from defects in material and workmanship and agrees to remedy any such defect for a period as stated below from the date of original purchase.

  • Page 55: Index

    TG9372C(e).book Page 55 Friday, August 22, 2008 3:28 PM Index Registration: 28 Headset, optional: 15 Index Hold: 17 Intercom: 41 Additional handset: 28 Alarm: 27 Key tone: 23 Answering calls: 16 Line mode: 24 Answering system M Making calls: 16 Call screening: 33 Missed calls: 29 Erasing messages: 34, 35, 36...
  • Page 56 5770 Ambler Drive, Mississauga, Ontario L4W 2T3 Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

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