HP Stream Notebook PC 13 Maintenance And Service Manual
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HP Stream Notebook PC 13 Maintenance And Service Manual

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HP Stream Notebook PC 13
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Stream Notebook PC 13

  • Page 1 HP Stream Notebook PC 13 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 3 Front ..................................3 Left side ................................. 5 Right side ................................6 Rear ..................................6 Labels ..................................7 3 Illustrated parts catalog ..........................8 Computer major components ..........................8 Display assembly components –...
  • Page 6 Display assembly – non-touchscreen models .................. 40 Display assembly – touchscreen models ..................46 Power connector cable ........................50 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ..............51 Starting Setup Utility (BIOS) ..........................51 Updating the BIOS ..............................51 Determining the BIOS version ......................

  • Page 7: Product Description

    External, 9.5-mm tray load, SATA, USB, DVD±RW DL SuperMulti Drive √ √ Audio and video Webcam: HP TrueVision HD, fixed (no tilt), with activity light, 1280×720 by 30 frames √ √ per second Dual digital microphones with appropriate echo-cancellation and noise-...
  • Page 8 ● Support for PS/2, SMBus ● Default on for 2-finger scroll and pinch Power 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter (non- √ √ requirements PFC, RC, 3-wire, 4.5-mm) 3-cell, 37-WHr, 3.25-AHr, Li-ion battery...

  • Page 9: External Component Identification

    External component identification Front Item Component Description Internal microphones (2) Record sound. WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen.
  • Page 10 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

  • Page 11: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 12: Right Side

    Right side Item Component Description (15) SIM slot Supports a wireless subscriber identity module (SIM). (16) USB 2.0 ports (2) Each USB 3.0 port connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. ●...

  • Page 13: Labels

    Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.

  • Page 14: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Chapter 3 Illustrated parts catalog...
  • Page 15 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components – non-touchscreen on page TouchPad (includes cable) For use in models without WWAN 795911-001 For use in models with WWAN 792776-001...
  • Page 16 Item Component Spare part number Blue models: For use in Belgium 792791-A41 For use in Bulgaria 792791-261 For use in Canada 792791-DB1 For use in the Czech Republic and Slovakia 792791-FL1 For use in Denmark, Finland, and Norway 792791-DH1 For use in France 792791-051 For use in Germany 792791-041...
  • Page 17 Item Component Spare part number WWAN/GPS module: HP hs3110 HSPA+ Mobile Broadband Module 748599-005 HP hs3114 HSPA+ Mobile Broadband Module 748600-005 System board (includes a graphics subsystem with UMA memory, thermal grease, and thermal pads): Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB eMMC...

  • Page 18: Display Assembly Components - Non-Touchscreen

    Display assembly components – non-touchscreen Item Description Spare part number Display bezel (includes Mylar screw covers) For use in magenta models 792768-001 For use in blue models 792767-001 Display bezel screw covers: The display bezel screw covers are included in all display spare part kits. Webcam/microphone module (includes Mylar screw covers) 793616-001 Raw display panel (includes Mylar screw covers)

  • Page 19: Display Assembly Components - Touchscreen

    Item Description Spare part number Display back cover (includes screws) For use in magenta models without a touchscreen 792760-001 For use in blue models without a touchscreen 792761-001 Display assembly components – touchscreen Item Description Spare part number Display panel assembly, includes bezel and Mylar screw covers 792780-001 Display bezel screw covers: The display bezel screw covers are included in all display spare part kits.

  • Page 20: Miscellaneous Parts

    Display back cover (includes Mylar screw covers and screws) 792759-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) 714657-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 741727-001 HP HDMI-to-VGA adapter 701943-001...

  • Page 21: Sequential Part Number Listing

    Description 539614-001 RJ-45/USB adapter dongle 701943-001 HP HDMI-to-VGA adapter 714657-001 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) 741727-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 747080-001 HP USB external DVD±RW DL SuperMulti Drive 748599-005 HP hs3110 HSPA+ Mobile Broadband Module...
  • Page 22 Spare part number Description 792765-001 Base enclosure for use in magenta models without WWAN 792766-001 Base enclosure for use in magenta models with WWAN 792767-001 Display bezel for use in blue models (includes screws) 792768-001 Display bezel for use in magenta models (includes screws) 792769-001 USB/card reader board for use in models with WWAN (includes cable) 792771-001...
  • Page 23 Spare part number Description 792791-071 Keyboard/top cover for use in blue models in Spain (includes keyboard cable) 792791-131 Keyboard/top cover for use in blue models in Portugal (includes keyboard cable) 792791-141 Keyboard/top cover for use in blue models in Turkey (includes keyboard cable) 792791-151 Keyboard/top cover for use in blue models in Greece (includes keyboard cable) 792791-161...
  • Page 24 Spare part number Description 792792-171 Keyboard/top cover for use in magenta models in Saudi Arabia (includes keyboard cable) 792792-211 Keyboard/top cover for use in magenta models in Hungary (includes keyboard cable) 792792-251 Keyboard/top cover for use in magenta models in Russia (includes keyboard cable) 792792-261 Keyboard/top cover for use in magenta models in Bulgaria (includes keyboard cable) 792792-271...

  • Page 25: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 26: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 27: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 28 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 29: Removal And Replacement Procedures Forauthorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
  • Page 30 For use in country or region Spare part number For use in country or region Spare part number For use in blue models: For use in Belgium 792791-A41 For use in Portugal 792791-131 For use in Bulgaria 792791-261 For use in Romania 792791-271 For use in Canada 792791-DB1...
  • Page 31 Remove one screw cover (3) from the middle rear of the computer bottom. The screw covers and the computer rear feet are included in the Rubber Kit, spare part number 792782-001. Remove the 13 Phillips PM2.5×6.0 screws that secure the keyboard/top cover to the bottom cover. Turn the computer right side up, with the front toward you.
  • Page 32 Remove the keyboard/top cover from the computer (7). Reverse this procedure to install the keyboard/top cover. Chapter 5 Removal and replacement procedures forAuthorized Service Provider parts...

  • Page 33: Touchpad

    TouchPad Description Spare part number TouchPad for use in models without WWAN (includes cable) 795911-001 TouchPad for use in models with WWAN (includes cable) 792776-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 34: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 792777-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 35: Wlan Module

    WLAN module Description Spare part number Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753077-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784638-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 36 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 37: Wwan/Gps Module

    WWAN/GPS module Description Spare part number HP hs3110 HSPA+ Mobile Broadband Module 748599-005 HP hs3114 HSPA+ Mobile Broadband Module 748600-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 38 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 39: Battery

    Battery Description Spare part number Battery, 3-cell, 37-WHr, 3.25-AHr, Li-ion (includes cable) 787521-005 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 40: Usb/Card Reader Board

    USB/card reader board Description Spare part number USB/card reader board for use in models without WWAN (includes cable) 792778-001 USB/card reader board for use in models with WWAN (includes cable) 792769-001 Before removing the USB/card reader board, follow these steps: Shut down the computer.

  • Page 41: Speakers

    Speakers Description Spare part number Speakers (include left and right speakers and cables) 792784-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 42: Heat Sink

    Heat sink Description Spare part number Heat sink (includes thermal cloth) 792773-001 Before removing the heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 43 Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 44: System Board

    System board Description Spare part number Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB eMMC hard drive, and 792786-501 the Windows 8 Standard operating system (includes thermal grease and thermal pads) Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB eMMC hard drive, and 792786-001 a non-Windows 8 operating system (includes thermal grease and thermal pads) Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB eMMC hard drive, and...
  • Page 45 Remove the five Phillips PM2.0×2.0 broad head screws (1) that secure the system board to the bottom cover. Lift the right side of the system board (2), and then pull the system board toward the right to remove it from the computer (3). Reverse this procedure to install the system board.

  • Page 46: Display Assembly - Non-Touchscreen Models

    Display assembly – non-touchscreen models NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 47 Remove the two Phillips PM2.0×3.0 screws (2) that secure the bezel to the display assembly. NOTE: The screw covers may be difficult to remove. If you need to replace the covers, they are available in the Rubber Kit, spare part number 792782-001. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display back cover.
  • Page 48 Detach and remove the module (2) from the display back cover. (The webcam/microphone module is attached to the display back cover with double-sided adhesive.) The webcam/microphone module is available using spare part number 793616-001 for models without a touchscreen. If it is necessary to replace the display panel: Remove the four Phillips PM1.5×2.5 screws (1) that secure the display panel to the display back cover.
  • Page 49 Remove the display panel (3). The display panel is available using spare part number 792779-001 for models without a- touchscreen. The display back cover is available using the following spare part numbers: 792760-001: Magenta models without a touchscreen 792761-001: Blue models without a touchscreen If it is necessary to replace the display hinges: Remove the four Phillips PM2.5×3.0 broad head screws (1) that secure the display hinges to the display back cover.
  • Page 50 If it is necessary to replace the display panel cable: Release the display panel cable from the retention clips (1) and channel built into the display back cover. Remove the display panel cable (2). The display panel cable includes the webcam/microphone module cable and is available using the following spare part numbers: 792771-001: Models without a touchscreen and without WWAN 798215-001: Models without a touchscreen and with WWAN...
  • Page 51 Release the antenna cables from the retention clips (2) and channel built into the top edge and right side of the display back cover. The antenna cables and transceivers are included in the WLAN Antenna Kit, spare part number 792758-001 and WWAN Antenna Kit, spare part number 792757-001. Reverse this procedure to reassemble and install the display assembly.

  • Page 52: Display Assembly - Touchscreen Models

    Display assembly – touchscreen models NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 53 Remove the two Phillips PM2.0×3.0 screws (2) that secure the to the display assembly. NOTE: The screw covers may be difficult to remove. If you need to replace the covers, a Mylar screw cover kit is included in all display spare part kits. Lift the top of the rear cover upward (1), and then lift the cover from the display (2).
  • Page 54 Detach and remove the module (2) from the display back cover. (The webcam/microphone module is attached to the display back cover with double-sided adhesive.) The webcam/microphone module is available using spare part number 792793-001 for models with a touchscreen. If it is necessary to replace the display hinges: Remove the four Phillips PM2.5×3.0 broad head screws (1) that secure the display hinges to the display back cover.
  • Page 55 Remove the cable from the clips on the side of the display panel (4), and then remove the display cable from the display (5). The display panel cable includes the webcam/microphone module cable and is available using the following spare part numbers: 792772-001: Models with a touchscreen and without WWAN 798216-001: Models with a touchscreen and with WWAN If it is necessary to replace the WLAN antenna cable and transceiver:...

  • Page 56: Power Connector Cable

    Reverse this procedure to reassemble and install the display assembly. Power connector cable Description Spare part number Power connector cable (includes tape) 796086-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 57: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 58: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 59: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 60: Specifications

    Specifications Computer specifications Metric U.S. Tablet dimensions Width 33.32 cm 13.11 in Depth 22.44 cm 8.84 in Height (front to rear) 0.69 to 2.14 cm 0.27 to 0.84 in Weight (equipped with hard drive) 1.70 kg 3.75 lbs Weight (equipped with solid-state drive) 1.55 kg 3.42 lbs Input power...

  • Page 61: 33.8-Cm (13.3-In), Hd Display Specifications

    33.8-cm (13.3-in), HD display specifications Metric U.S. Active diagonal size 33.8-cm 13.3-in Resolution 1280x800 Display colors 262K Surface treatment Anti-glare Contrast ratio 300:1 (typical) Brightness 200 nits (typical) Viewing angle Backlight Response time 5.5 ms/10.5 ms (Typ)(Tr/Td) Viewing angle 45/45/15/35 (Typ)(L/R/U/D) 33.8-cm (13.3-in), HD display specifications...

  • Page 62: Backing Up, Restoring, And Recovering

    Restoring and recovering your system Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 63: Creating Hp Recovery Media

    HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs.

  • Page 64: Restore And Recovery

    Creating HP Recovery media on page ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 65: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have not already created recovery media, see...

  • Page 66: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 67: Removing The Hp Recovery Partition (Select Models Only)

    Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows.

  • Page 68: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 69 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 70: 10 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 71: Index

    12, 13, 16, audio-out jack 5 display panel cable 43, 48 removal 44, 48 HP PC Hardware Diagnostics (UEFI) spare part number 12, 13, 16, downloading 53 base enclosure, spare part number 18, 44, 49 display specifications 55...
  • Page 72 mute 3 memory power 5 microphone 1 tools required 19 webcam 4 operating system 2 TouchPad optical drive 1 removal 27 ports 2 spare part number 9, 16, 18, 27 memory card reader 5 power requirements 2 TouchPad zone 3 memory, product description 1 processors 1 transporting guidelines 21...

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