Related Manuals for HP Stream PC 14-ax1 Series
Summary of Contents for HP Stream PC 14-ax1 Series
- Page 1 HP Stream Laptop PC 14 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 Intel and Celeron are trademarks of Intel bound by the terms of the HP End User License Not all features are available in all editions of Corporation in the U.S. and other countries.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ............................1 2 Getting to know your computer ........................4 Right side ................................4 Left side ................................. 5 Display ..................................6 Keyboard area ................................ 7 TouchPad ............................. 7 Lights ..............................8 Button ..............................9 Special keys ............................ - Page 6 Using HP Recovery Manager to create recovery media ..............49 Before you begin ......................49 Creating the recovery media ................... 50 Using the HP Cloud Recovery Download Tool to create recovery media .......... 50 Restoring and recovery ............................50 Restoring, resetting, and refreshing using Windows tools .............. 50 Restoring using HP Recovery Manager and the HP Recovery partition ...........
- Page 7 Using HP PC Hardware Diagnostics UEFI ......................54 Starting HP PC Hardware Diagnostics UEFI ..................55 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........55 Downloading the latest HP PC Hardware Diagnostics UEFI version ......55 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
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Page 9: Product Description
32 MB Optical drive External, 9.5-mm tray load, SATA, USB, DVD±RW DL SuperMulti Drive Camera and microphone HP Webcam: VGA camera - indicator light, USB 2.0, 640×480 by 24 frames per second Single digital microphone HP Noise Cancellation enabled Audio... - Page 10 Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non- vPro) D1 Compatible with Miracast-certified devices External card expansion HP Multi-Format Digital Media Card Reader Support for SD/SDHC/SDXC Push-pull insertion/removal Internal card expansion One M.2 card slot for WLAN...
- Page 11 Category Description For Emerging Market (EM/SL) Windows 10 Home Value NB EM/SL (Compact) Windows 10 Home Entry NB EM/SL (Compact) Serviceability End user replaceable part AC adapter...
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Page 12: Getting To Know Your Computer
Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Right side Component Description AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged. ●... -
Page 13: Left Side
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then select HP ▲ Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. -
Page 14: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Chapter 2 Getting to know your computer... -
Page 15: Keyboard Area
Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures. Keyboard area... -
Page 16: Lights
Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. Off: Computer sound is on. ● Chapter 2 Getting to know your computer... -
Page 17: Button
Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. -
Page 18: Special Keys
Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions. -
Page 19: Action Keys
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key. Icon Description Opens the “How to get help in Windows 10”... -
Page 20: Bottom
Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component HP product name Model number Chapter 2 Getting to know your computer... - Page 21 Component Product ID Serial number Warranty period Component HP product name Product ID Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
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Page 22: Illustrated Parts Catalog
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Chapter 3 Illustrated parts catalog... - Page 23 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard/top cover (includes keyboard cable): For a list of keyboard country codes, see Keyboard/top cover on page 45 Keyboard/top cover on page For use in blue models...
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Page 24: Rubber Kit
Item Component Spare part number (12) Power button board 905579-001 (13) Power button board cable 905562-001 (14) Power connector (DC in) cable 810327-004 (15) Base enclosure For use in blue models 911362-001 For use in white models 911364-001 For use in black models 928417-001 For use in gray models 933581-001... -
Page 25: Display Assembly Components
Display assembly components Item Description Spare part number Display bezel For use in blue models 905559-001 For use in white models 910177-001 For use in black models 928418-001 For use in gray models 933582-001 For use in pink models L16702-001 For use in purple models L16707-001 Raw display panel... -
Page 26: Miscellaneous Parts
L16705-001 Miscellaneous parts Component Spare part number HP Smart AC adapter, 45-W, non-PFC, RC, 4.5-mm 741553-850 HP Smart AC adapter, 45-W, non-PFC, RC, 4.5-mm, for use in Argentina 741553-852 HP HDMI-to-VGA adapter 701943-001 HP USB to Gigabit RJ-45 adapter 829941-001 HP USB external DVD±RW DL SuperMulti Drive... -
Page 27: Removal And Replacement Procedures Preliminary Requirements
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 28: Electrostatic Discharge Damage
Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 29: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●... -
Page 30: Equipment Guidelines
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. -
Page 31: Removal And Replacement Procedures For Authorized Service Provider Parts
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. -
Page 32: Bottom Cover
Bottom cover Description Spare part number Bottom cover for use in blue models 911362-001 Bottom cover for use in white models 911364-001 Bottom cover for use in black models 928417-001 Bottom cover for use in gray models 933581-001 Bottom cover for use in pink models L16701-001 Bottom cover for use in purple models L16706-001... -
Page 33: Battery
Battery Description Spare part number Battery, 3-cell, 41-WHr, 3.615-AHr, Li-ion 844203-855 Battery cable 905566-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 34: Memory Module
Memory module Description Spare part number Memory module, 4 GB (DDR4, 2666-MHz) L10598-855 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 35: Wlan Module
WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) D1 901229-855 Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. - Page 36 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.
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Page 37: Rtc Battery
RTC battery Description Spare part number RTC battery 857380-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 38: Heat Sink
Heat sink Description Spare part number Heat sink 907105-001 Before removing the heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. - Page 39 Reverse this procedure to install the heat sink. Component replacement procedures...
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Page 40: Speakers
Speakers Description Spare part number Speakers (includes cable) 905565-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 41: System Board
System board Description Spare part number Intel Celeron N4000 processor, 2 GB system memory, 32 GB eMMC hard drive, and a non-Windows L16633-001 operating system Intel Celeron N4000 processor, 2 GB system memory, 32 GB eMMC hard drive, and the Windows 10 L16633-601 operating system Intel Celeron N4000 processor, 32 GB eMMC hard drive, and a non-Windows operating system... - Page 42 Remove the three black Phillips broad head PM2.0×2.5 screws (1) that secure the system board to the computer. Remove the two silver Phillips PM2.0×2.5 screws (2) that secure the system board to the computer. Lift up the left side of the system board (3), and then pull the system board toward the left to remove it from the computer (4).
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Page 43: Touchpad
TouchPad Description Spare part number TouchPad for use in blue models 905691-001 TouchPad for use in white models 910178-001 TouchPad for use in black models 928421-001 TouchPad for use in gray models 933606-001 TouchPad for use in pink models L16703-001 TouchPad for use in purple models L16708-001 TouchPad cable... - Page 44 Remove the three Phillips PM2.0×3.0 screws (4) that secure the TouchPad to the computer, and the lift the Touchpad from the computer (5). Reverse this procedure to install the TouchPad. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
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Page 45: Display Assembly
Display assembly NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 46 933582-001 for gray models L16702-001 for pink models L16707-001 for purple models If it is necessary to replace the webcam/microphone module: Detach and lift the module (1) from the display back cover. (The webcam/microphone module is attached to the display back cover with double-sided adhesive.) Disconnect the webcam/microphone module cable (2) from the module.
- Page 47 CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel. Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in front of the display back cover.
- Page 48 Remove the display panel from the computer (3). If it is necessary to replace the display hinges: Remove the two Phillips PM2.0×3.0 screws (1) on the top of the hinges. Remove the four Phillips PM2.5×2.5 screws (2) on the outside bottom of the hinges and the two Phillips PM2.5×4.0 screws (3) at the inside bottom of the hinges.
- Page 49 If it is necessary to replace the display panel cable: Release the display panel cable from the retention clips (1) and channel built into the left side of the display back cover. Remove the display panel cable (2). The display panel cable includes the webcam/microphone module cable and is available using spare part number 905561-001.
- Page 50 Peel the antenna transceivers from the top of the display enclosure, and then remove the antennas from the enclosure (2). The antenna cables and transceivers are included in the WLAN Antenna Kit, spare part number 906173-001. IMPORTANT: Be sure to note the way the antenna cable routes into the display hinge, as shown in the following image.
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Page 51: Power Button Board
Power button board Description Spare part number Power button board 905579-001 Power button board cable 905562-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 52: Power Connector Cable
Power connector cable Description Spare part number Power connector cable 810327-004 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 53: Keyboard/Top Cover
Keyboard/top cover The top cover/keyboard spare part remains after all other spare parts have been removed. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Blue models 905569-xx1 White models... -
Page 54: Using Setup Utility (Bios)
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 55: Downloading A Bios Update
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 56: Backing Up, Restoring, And Recovering
In addition to the Windows tools, depending on the operating system preinstalled on your computer, your computer may also include tools provided by HP for additional functionality. IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process. -
Page 57: Creating Hp Recovery Media (Select Products Only)
Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system. -
Page 58: Creating The Recovery Media
Go to http://www.hp.com/support. Select Software and Drivers, and then follow the on-screen instructions. Restoring and recovery Restoring and recovery can be performed using one or more of the following options: Windows tools, HP Recovery Manager, or the HP Recovery partition. IMPORTANT: HP Recovery Manager and the HP Recovery partition are not available for Windows 10 S products. -
Page 59: Recovering Using Hp Recovery Manager
Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, contact support to obtain recovery media. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. -
Page 60: Recovering Using Hp Recovery Media
Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. -
Page 61: Using Hp Pc Hardware Diagnostics
The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see... -
Page 62: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. -
Page 63: Starting Hp Pc Hardware Diagnostics Uefi
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image. -
Page 64: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags. - Page 65 Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.
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Page 66: Specifications
Specifications Computer specifications Metric U.S. Width 337 mm 13.27 in Depth 225.5 mm 8.88 in Height 17.9 mm 0.71 in Weight 1439 g 3.17 lbs Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W 19.5 V dc @ 3.33 A –... -
Page 67: 35.56-Cm (14.0-In), Hd Display Specifications
35.56-cm (14.0-in), HD display specifications Metric U.S. Active diagonal size 35.56-cm 14.0-in Resolution 1366x768 (HD) Width 3.0 mm Surface treatment BrightView Brightness 220 nits (typical) Viewing angle Backlight 35.56-cm (14.0-in), HD display specifications... -
Page 68: 10 Power Cord Set Requirements
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 69 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.
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Page 70: 11 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. -
Page 71: Index
40 number 17, 40 spare part number 15, 25 spare part number 17, 40 display panel BIOS HP PC Hardware Diagnostics UEFI product description 1 determining version 46 downloading 55 removal 38 downloading an update 47 starting 55... - Page 72 51 Bluetooth 13 power button board USB flash drive 52 regulatory 13 removal 43 using HP Recovery media 50 serial number 12 spare part number 16, 43 recovery media service 12 power button board cable creating using HP Cloud Recovery...
- Page 73 Remote HP PC Hardware Diagnostics TouchPad cable UEFI settings spare part number 15, 35 customizing 56 TouchPad zone, identifying 7 using 56 transporting guidelines 21 removal/replacement traveling with the computer 13 procedures 23 right control zone, identifying 7 USB port, identifying 5...