Assistance Or Service; In The U.s.a; In Canada - KitchenAid W10161714A Use And Care Manual

The doors will not close completely
Are food packages blocking the door open? Rearrange
containers so that they fit more tightly and take up less
space.
Is the ice bin out of position? For models with an interior ice
bin, push the ice bin in all the way. If the ice bin does not go in
all the way, it may not be put in straight. Pull it out and try
again. For models with an ice bin located on the freezer door,
the bin should sit level. To remove the bin, press the release
button on the right side of the bin and lift straight up. Replace
the bin in the door making sure it is properly aligned and
snapped securely into place. See "Ice Maker and Storage
Bin."
Are the pans, shelves, bins, or baskets out of position?
Put the crisper cover and all pans, shelves, bins, and baskets
back into their correct positions. See "Crisper Drawers and
Covers" for more information.
Does the refrigerator wobble or seem unstable? Level the
refrigerator. See "Adjust Doors" and "Level Refrigerator" in
the Installation Instructions.
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If You Need Replacement Parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. Factory specified parts will fit
right and work right because they are made with the same
precision used to build every new KITCHENAID
To locate factory specified parts in your area, call us or your
nearest designated service center.

In the U.S.A.

Call the KitchenAid Customer eXperience Center
toll free: 1-800-422-1230.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Installation information.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
18

ASSISTANCE OR SERVICE

®
appliance.
The doors are difficult to open
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
Are the gaskets dirty or sticky? Clean gaskets according to the
directions in "Cleaning."
For Further Assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.

In Canada

Call the KitchenAid Canada Customer Interaction Centre toll free:
1-800-807-6777.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Use and maintenance procedures.
Accessory and repair parts sales.
Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid Canada designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
For Further Assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Customer Interaction Centre
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.