Internet Access - HP Computer Troubleshooting And Maintenance Manual

Symptom
No sound is produced.

Internet access

Symptom
Internet programs do not
start automatically.
I cannot connect to the
Internet.
6 Chapter 2 Troubleshooting
Possible solution
1. From the Start screen, type c, select Control Panel, and then select System and Security.
2. Under Action Center, select Troubleshoot common computer problems, and then select
Troubleshoot audio playback.
If you use a High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to
connect your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out
connector if you want to hear sound during the initial setup of the computer. Refer to the Quick Setup booklet to
connect analog speakers.
If you are using built-in monitor speakers, use the monitor front-panel Volume button to adjust volume. Use the
front-panel buttons to enter the on-screen display (OSD) and ensure that audio is enabled and that the volume is
set appropriately.
Ensure that you connected powered (active) speakers and that they are turned on.
Turn off your computer, and then unplug and reconnect the speakers. Ensure that the speakers are connected to
an audio connector, not a Line In or headphone connector.
To resume from Sleep mode, press the Sleep button (select models only), or press Esc.
Unplug headphones if they are connected to your computer (or speaker system).
Possible solution
Log in to your ISP, and start the desired program.
1. From the Start screen, type c, and then select Control Panel.
2. Under Network and Internet, select Connect to the Internet.
Verify that you are using the proper cables for your Internet connection type. Your computer might have a dial-
up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a
standard telephone cable, whereas the network adapter uses a network cable, to connect to a local area
network (LAN). Do not connect a telephone cable to the network adapter, and do not plug a network cable into
a telephone service line; doing so might damage the network adapter.
Run the wireless setup wizard:
1. From the Start screen, type c, select Control Panel, select Network and Internet, and then select
Network and Sharing Center.
2. In the Network and Sharing Center window, select Set up a new connection or network to open
the wizard, and then follow the on-screen instructions.
If your system has an external antenna, try to move the antenna to a better position. If the antenna is internal,
try to move the computer.
Try to connect again later, or contact your Internet service provider (ISP) for assistance.