Technical Support Options - Wacom Bamboo Touch User Manual

TECHNICAL SUPPORT OPTIONS

If you have a problem with your tablet, first check the tablet installation guide to be sure the unit is installed
correctly. Then review the
If you cannot find the answer in this manual, you may find updated information about your problem in the
Read Me file for your platform (located on the Bamboo Installation CD). You can also check the product
FAQs (Frequently Asked Questions) on the Wacom web site for your region.
If you have an Internet connection you can download the latest software drivers from the Wacom web site
for your region. See obtaining driver
If you cannot solve the problem and you think your tablet is not working properly, contact the Wacom
support staff for the area where your product was purchased. See the tablet Read Me file, located on the
Bamboo Installation CD, for contact information.
When you call, you should be at your computer with the following information available:
• This manual.
• Tablet serial and model number. (Look on the bottom of the tablet.)
• Driver version number. (See the Bamboo Installation CD or the Bamboo control panel.)
• The make and model of your computer, and operating system version number.
• A list of peripheral devices attached to your computer.
• The software application and version you were using when the problem occurred.
• The exact wording of any error message that appeared on your screen.
• What happened and what you were doing when the problem occurred.
• How you tried to solve the problem.
You can also contact the Wacom Customer Care Center by visiting the Wacom web site for your region and
completing an Email Inquiry form.
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procedures.
troubleshooting
downloads.
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