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TracVision TV5 User's Guide
Troubleshooting
Technical Support
100
The TracVision system is a sophisticated electronic device; only
specially trained KVH-certified technicians have the tools and
expertise necessary to diagnose and repair a system fault. Therefore, if
you experience an operating problem or require technical assistance,
please contact KVH Technical Support:
North/South America, Australasia:
Phone: +1 401 847-3327
E-mail:
support@kvh.com
Europe, Middle East, Africa, Asia-Pacific:
Phone: +45 45 160 180
E-mail:
support@emea.kvh.com
Please have your system serial numbers and software versions handy
before you call (see
"System Information" on page
Remote Diagnostics
If your TV-Hub is connected to the Internet via an onboard network,
KVH Technical Support might be able to troubleshoot your system
remotely over the Internet.
Important!
KVH Technical Support will guide you through the process of
enabling remote diagnostics on the TV-Hub. Enable this connection
only when requested by KVH Technical Support.
Figure 8-9 Remote Access
98).
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