Basic Checks - KVH Industries TracVision TV5 User Manual

Basic Checks

If you are experiencing a problem receiving satellite TV with your
TracVision system, first check the following:
Check the System Status Information
Check the status indicators in the upper-left corner of the Home page
of the web interface, or check the three lights on the front of the
TV-Hub itself. All three should be lit solid green. See
Indicators" on page 87
the Home page (see
Check for Satellite Signal Blockage
If the antenna is continuously searching for the satellite, check the area
around the antenna for blockage. The antenna needs an unobstructed
view of the sky to receive satellite signals. See
page 12
can also affect reception. If there is no blockage, you might be located
outside the coverage area of the selected satellite. Visit
www.kvh.com/footprint
NOTE: The Home page of the web interface indicates the direction in which
the antenna is pointing.
Make Sure Your Receivers Are Set Up Properly
Your satellite TV receivers might need to be configured for the desired
satellite(s) and/or operating mode. Refer to
page 35
Check Power and Cables
Make sure power is applied to all system components. Also make sure
all cables are connected tightly. Refer to the Installation Guide for
wiring details.
Make Sure the Software and Satellite Library Are Up-to-Date
To update the system to the latest software version, refer to
the Software" on page
"Updating the Satellite Library" on page
for details. Also look for an error message on
"Error Messages" on page
for details. Excessive dirt on the radome and severe weather
for details.
for details.
106. To update the satellite library, refer to
TracVision TV5 User's Guide
Troubleshooting
"TV-Hub Status
91).
"Avoiding Blockage" on
"Receiver Settings" on
"Updating
104.
83