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The unit serial number and product name can be found on the serial number decal. See Chapter 6 for exact location of
serial number decal.
•
Part Description
•
Part Number
Part descriptions and part numbers are located in Chapter 6 of this manual.
•
Shipping Address
•
Contact Name
In addition to your shipping address and contact name, your account number is helpful but not required.
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system outlines the procedures to follow when returning
material for placement, repair or credit. The system assures that returned materials are properly handled and
analyzed. Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will request a RMA
from Cybex, if applicable. Under no circumstances will defective parts or equipment be accepted by Cybex without
proper RMA and an Automated Return Service (ARS) label.
1. Call the Customer Service Hot Line listed above for the return of any item that is defective.
2. Provide the technician with a detailed description of the problem you are having or the defect in the item you
wish to return.
3. Provide the model and serial number of your Cybex equipment.
4. At Cybex's discretion, the technician may request that you return the problem part(s) to Cybex for evaluation
and repair or replacement. The technician will assign you a RMA number and will send you an ARS label. The
ARS label and the RMA numbers must be clearly displayed on the outside of the package that contains the
item(s) to be returned. Include the description of the problem, the serial number of the equipment and the name
and address of the owner in the package along with the part(s).
5. Forward the package through UPS to Cybex.
Attn: Customer Service Department
Cybex International, Inc.
1975 24th Ave SW
Owatonna, MN 55060
NOTE: Merchandise returned without an RMA number on the outside of the package or shipments sent
COD will not be accepted by the Cybex receiving department.
Page 6
Cybex Plate Loaded 16110 Leg Press Owner's Manual
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