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Polycom QDX 6000 Administrator's Manual

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Administrator's Guide
QDX™ 6000 Systems
®
for Polycom
Version 3.0
February 2009 Edition
3725-30856-001
Version 3.0

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Table of Contents
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Summary of Contents for Polycom QDX 6000

  • Page 1 Administrator’s Guide QDX™ 6000 Systems ® for Polycom Version 3.0 February 2009 Edition 3725-30856-001 Version 3.0...

  • Page 2: Patent Information

    As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: About This Guide

    Please read the QDX 6000 system documentation before you install or operate the system.  QDX 6000 System Setting Up Guide, which describes how to connect the mandatory cables and optional devices to the QDX 6000 system.  User’s Guide for Polycom QDX 6000 Systems, which describes how to...

  • Page 4: Table Of Contents

    Administrator’s Guide for Polycom QDX 6000 Systems Contents About This Guide············································································ i Introducing the Polycom QDX System ····································· 1-1 Setting Up Your System Hardware ······································· 1-1 Positioning the System ······················································· 1-1 Powering On and Off ························································· 1-2 Configuring with the Setup Wizard ······································ 1-2 Networks······················································································...
  • Page 5 Configuring Rolling Captions ·········································· 5-3 Calling and Answering ······························································· 6-1 Configuring Call Settings ···················································· 6-1 Configuring Directory Settings············································· 6-2 Creating a Localized System Name with the Polycom QDX 6000 Web Interface ······························································· 6-2 Managing Directories with the Polycom QDX 6000 Web Interface ·················································································· 6-2 Configuring the Global Directory ·········································...
  • Page 6 Administrator’s Guide for Polycom QDX 6000 Systems Monitoring a Rooms or Call with the Polycom QDX 6000 Web Interface ······································································ 9-1 Managing System Profiles with the Polycom QDX 6000 Web Interface ······································································ 9-2 Sending a Message ························································ 9-3 Setting Up SNMP ······························································ 9-4 Statistics and Diagnostics ·······················································...
  • Page 7 Contents System Cables ·································································12-2 Logo Customization ································································· 13-1 Customizable Logos··························································13-1 Software Needed······························································13-1 Logo File Requirements ·····················································13-1 Creating a Customized Software Update Package ···················13-2 Uploading Your Customized Software Update Package ···········13-2 Upgrading System Software ···················································· 14-1 Upgrading System Software by PC ······································14-1 Rescue Mode ···································································14-2 Regulatory Notices ···································································...

  • Page 8: Introducing The Polycom Qdx System

    Polycom QDX 6000 system. Positioning the System Polycom QDX 6000 system is designed to be placed on a tabletop or in an equipment rack. To position the system: Install the mounting brackets on the system if you need to mount it in an equipment rack, or install the self-adhesive feet if you will place the system on a table or shelf.

  • Page 9: Powering On And Off

    Make sure that the system is powered off before you connect devices to it. To power on the Polycom QDX 6000 system: Press the power switch on the back of the system. ...
  • Page 10  From a remote location — Use a web browser to access the Polycom QDX 6000 Web Interface. For more information, refer to Managing the System Remotely.

  • Page 11: Networks

    Networks This guide covers network types used worldwide. Please note that not all the network types are available in all countries. Before you begin configuring the network options, you must make sure your network is ready for video conferencing. Connecting to the LAN Before you begin configuring the network options, you must make sure your network is ready for video conferencing.
  • Page 12 Mode to Auto. If you choose 10 Mbps, 100 Mbps, or 1000 Mbps you must set Duplex Mode to Half or Full. Note: Polycom does not support Auto for the Polycom QDX 6000 system only or the switch only; the settings for both must be the same.

  • Page 13: Configuring Ip Settings

    Administrator’s Guide for Polycom QDX 6000 Systems Configuring IP Settings Specifying H.323 Settings If your network uses a gatekeeper, the system can automatically register its H.323 name and extension. This allows others to call the system by entering the H.323 name or extension instead of the IP address.

  • Page 14: Specifying Quality Of Service

    Networks Select and configure these settings on the Gatekeeper screen: Setting Description Use Gatekeeper Specifies whether to use a gatekeeper.  Off - Calls do not use a gatekeeper.  Auto - System attempts to automatically find an available gatekeeper. ...

  • Page 15: Configuring The System For Use With A Firewall Or Nat

    Service Value and Far End Camera Control. Enable LPR Lets you specify whether to use Polycom Lost Packet Recovery™ (LPR™) for calls. This option is enabled by default. The LPR feature will be enabled to ensure the picture effect at the endpoint when a packet is lost in network transmission.
  • Page 16 You can configure QDX 6000 systems to use standards-based H.460.18 and H.460.19 firewall traversal, which allows video systems to more easily establish IP connections across firewalls. To use this traversal, Polycom QDX 6000 systems and firewalls must be configured as follows:...

  • Page 17: Configuring Call Preferences

    TCP and UDP connections. Disable H.323-aware features on the firewall. ― Firewalls with a stricter rule set should allow Polycom QDX 6000 systems to open at least the following outbound TCP and UDP ports: 1720 (TCP), 14085-15084 (TCP) and 1719(UDP), 16386-25386 (UDP).
  • Page 18 Networks Select to go to the Preferred Speeds screens and configure these settings: Setting Description Select the Determines the speeds that will be used for calls from this preferred system when: speeds for  The Call Quality selection is either unavailable or set to placing calls Auto on the Place a Call screen.

  • Page 19: Monitors And Cameras

     Monitor 2 shows the local picture. When the content is sent or received, it shows the complete picture of content. The following table shows how you can connect monitors to a Polycom QDX 6000 system. Video Output Number Connector...
  • Page 20 Monitors and Cameras Configure these settings on the Monitors screen: Setting Description Number of Monitors Specifies the number of monitors to use. Output Upon Screen Specifies the screen saver output for Monitor 1: Saver Activation Specifies whether black video or no signal is sent to the (Monitor 1) monitor when the system goes to sleep and the screen saver activates.

  • Page 21: Adjusting Screen Layout

    (PIP) is enabled and whether the content is being shared. To change the screen layout: In a call, repeatedly press PIP on the remote control to switch among the screen layouts supported by the Polycom QDX 6000 system. These might include the following layouts:...
  • Page 22 Monitors and Cameras Layout Feature Effect Example Far site, full screen Far and near sites, the same size, side by side Far site big, near site small (only available when your monitor is configured to 16:9) Far site displayed in full screen, and near site in the right-bottom small window (PIP layout, only when your monitor is...

  • Page 23: Specifying, Showing And Turning Off The Pip

    PIP can change to show the near or far site. Adjusting the Monitor's Color Balance, Sharpness, and Brightness In most cases, the monitor you connect to your Polycom QDX 6000 system may be set to a configuration that is appropriate for video conferencing applications.

  • Page 24: Preventing Monitor Burn-In

    PTZ camera, the system detects the camera type and sets the appropriate configuration. Make sure that the system is powered off before you connect devices to it. The following table shows how you can connect video sources to a Polycom QDX 6000 system. Video Input Number...

  • Page 25: Configuring Camera Settings And Video Quality Options

    Sharpness - The picture will be sharp and clear, but moderate to heavy motion at low call rates can cause some frames to be dropped. Default Video Sets the default camera for the Polycom QDX 6000 system Source video input.
  • Page 26 Make sure that the system and camera are powered on and awake. On a computer, open a web browser. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 web interface. Go to Admin Settings > Cameras. Click Advanced.

  • Page 27: Configuring Camera Presets

    On a computer, open a web browser. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 web interface. Go to Admin Settings > Cameras. Select a value for White Balance.
  • Page 28 Monitors and Cameras To store a double-digit preset (10-99), hold the second number down. Any existing preset stored at the number you enter is replaced. 3-10...
  • Page 29 Administrator’s Guide for Polycom QDX 6000 Systems To view your near-site presets: Press Preset on the remote control. Icons for presets 0-9 are shown on the screen. The colored icons indicate stored camera positions, and the gray icons indicate available presets.

  • Page 30: Microphones And Speakers

    Mono/Stereo Line Level Player) To pick up audio from your site, you must connect a microphone to the Polycom QDX 6000 system. The microphone picks up sound from the sides. You can connect multiple Polycom microphones to a Polycom QDX 6000 system.

  • Page 31: Configuring Audio Settings

    Speakers You must connect at least one speaker to the Polycom QDX 6000 system in order to hear audio. You can use the speakers built into the main monitor, or you can connect an external speaker system to provide more volume and richer sound in large rooms.

  • Page 32: Audio Meter

    Administrator’s Guide for Polycom QDX 6000 Systems Audio meter The audio meters in the user interface allow you to identify left and right channels. The meters also indicate peak signal levels. Set signal levels so that you see peaks between +3dB and +7dB with normal speech and program material.

  • Page 33: Content And Captions

    Content and Captions Sharing content You can present content during calls when you use:  A VCR or DVD player connected directly to a Polycom QDX 6000 system.  People+Content IP installed on a computer, with any Polycom QDX 6000 system that has the People+Content IP option installed.

  • Page 34: Configuring Captions

    To install People+Content IP on a computer: On a computer with Windows XP or Windows 2000, open a web browser and go to the Polycom web site at www.polycom.com/support. Navigate to your product page. Download and install the People+Content IP software.

  • Page 35: Configuring Rolling Captions

    Administrator’s Guide for Polycom QDX 6000 Systems Configuring Rolling Captions To configure the rolling caption: Go to System > Utilities > Rolling Caption. Configure these settings on the Rolling Caption screen: Setting Description Enable Rolling Sets whether to display a moving caption to all Caption participants.

  • Page 36: Calling And Answering

    Specifies whether to collect call data for the Call Detail Report and Recent Calls list. When selected, information about calls can be viewed through the Polycom QDX 6000 Web interface and downloaded as a .csv file. For more information, refer to see Call Detail Report (CDR).

  • Page 37: Configuring Directory Settings

    Recent Calls list. To create a localized system name using the Polycom QDX 6000 Web interface: On a computer, open a web browser. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 Web interface.

  • Page 38: Configuring The Global Directory

    Click Click Browse and browse to the location of the .csv file on your computer. Click Export Directory to upload the .csv file to the Polycom QDX 6000 system. Configuring the Global Directory The global directory provides a list of other systems that are registered with the Global Directory Server and available for calls.

  • Page 39: Configuring Remote Control Behavior

    Specifies the group name used for global directory entries in the local directory. In the directory, entries from Global Directory Servers are listed in the Polycom GDS group. Configuring Remote Control Behavior You can customize the behavior of the remote control to support the users’...

  • Page 40: System Location And Appearance

    Time Server Specifies connection to a time server for automatic system time settings. The date and time must be manually reset every time a Polycom QDX 6000 system restarts, in the following cases:  Time Server is set to Off. ...

  • Page 41: Customizing The Home Screen

    System Location and Appearance Setting Description Display Time in Specifies the time display in a call: Call  Elapsed Time - Displays the amount of time in the call.  Local Time - Displays the local time on the screen during a call.
  • Page 42 Specifies whether to generate a report of all calls made with the Report system. When selected, all calls can be viewed through the Polycom QDX 6000 web interface and downloaded as a .csv file. Note: If this setting is disabled, applications such as the Polycom Global Management System will not be able to retrieve Call Detail Report (CDR) records.

  • Page 43: Displaying Speed Dial Sites

    Settings. In Dialing Display, select Display Marquee and enter the text. You can also add marquee text through the Polycom QDX 6000 web interface. For some languages such as Russian, Korean, Japanese, Simplified Chinese, and Traditional Chinese, you must use the Polycom QDX 6000 web interface...

  • Page 44: Screen Savers

    Screen Savers Adding Screen Saver Text You can customize the Polycom QDX 6000 system to display text when the system is in sleep mode. For instance, you can display on-screen instructions to assist users with what steps they should take next.

  • Page 45: Adding A Screen Saver Logo

    System Location and Appearance Adding a Screen Saver Logo You can customize the Polycom QDX 6000 system to display your own logo instead of the Polycom logo. To upload a screen saver logo: On a computer, open a web browser.

  • Page 46: Security

    Security Configuring Security Options To set passwords and security options: Go to System > Admin Settings > General Settings > Security. Configure these settings on the Security screen: Setting Description Security Mode Specifies whether the system uses Security Mode, which prevents unsecured access to the system.

  • Page 47: Setting The Room And Remote Access Passwords

    You can set the room password to restrict who can configure system Admin Settings using the remote control. You can set the remote access password to restrict who can upgrade the Polycom QDX 6000 system software or perform other remote management from a computer.

  • Page 48: Managing User Access To Settings And Features

    Enter a Remote Access password. To access Admin Settings using the Polycom QDX 6000 web interface when a remote access password is set, enter “admin” for the user name. To use the same password for both local and remote access: Go to System >...

  • Page 49: Configuring Security Mode

    Enable Security Mode. When you change this setting, the Polycom QDX 6000 system restarts. Every time a Polycom QDX 6000 system is powered on or restarts in Security Mode, it verifies that the system software is authentic Polycom software. Points to note about Security Mode: ...

  • Page 50: Enabling Aes Encryption

    Administrator’s Guide for Polycom QDX 6000 Systems Enabling AES Encryption AES encryption is a standard feature on all Polycom QDX 6000 systems. When it is enabled, the system automatically encrypts calls to other systems that have AES encryption enabled. To enable AES encryption: Go to System >...

  • Page 51: Managing The System Remotely

    Using the Polycom QDX 6000 Web Interface You can use the Polycom QDX 6000 Web interface to perform most of the calling and configuration tasks you can perform on the local system. Accessing the Polycom QDX 6000 Web Interface To configure your browser to use the Polycom QDX 6000 Web interface: Be sure that you use Microsoft Internet Explorer 6.0 or later as your Web...

  • Page 52: Managing System Profiles With The Polycom Qdx 6000 Web Interface

    You can store a Polycom QDX 6000 system profile on a computer as a .csv file using the Polycom QDX 6000 web interface. There is no limit to the number of profiles you can save.

  • Page 53: Sending A Message

    QDX 6000 system. Save the file to a location on your computer. To upload a profile: Reset the Polycom QDX 6000 system to restore default settings. For more information, refer to Reset System. On a computer, open a web browser.

  • Page 54: Setting Up Snmp

    To configure the Polycom QDX 6000 system for SNMP management: Access the SNMP configuration screen either in the Polycom QDX 6000 web interface or on the Polycom QDX 6000 system. In the Polycom QDX 6000 Web interface, go to Admin Settings > Global Services > SNMP.

  • Page 55: Statistics And Diagnostics

    Statistics and Diagnostics The Polycom QDX 6000 system provides various screens that allow you to review information about calls made by the system and to review network usage and performance. Accessing the Diagnostics Screens The Diagnostics screens are available on the system and in the Polycom QDX 6000 web interface.

  • Page 56: Call Statistics

    Statistics and Diagnostics Call statistics Diagnostic Screen Description Call Status Displays call type, data speed, and number dialed for the current call. You can highlight the spheres on this screen to (system only) see the number dialed, the relevant status code, and details of any errors.

  • Page 57: Network

    Trace Route Tests the routing path between the local system and the IP address entered. If the test is successful, the Polycom QDX 6000 system lists the hops between the system and the IP address you entered. Video...

  • Page 58: Audio

    If you run the test from the system during a call, the far site will also hear the tone. If you run the test from the Polycom QDX 6000 Web interface during a call, the people at the site you are testing will hear the tone, but you will not.

  • Page 59: Recent Calls

    When enabled, the Call Detail Report (CDR) provides the system’s call history. You can view the CDR from the Polycom QDX 6000 web interface. Every call that connects is added to the CDR, whether it is a call that you make or that you receive.

  • Page 60: Information In The Cdr

    Statistics and Diagnostics Information in the CDR The following table describes the data fields in the CDR. Data Description Start Date The call start date, in the format dd/mm/yyyy. Start Time The call start time, in the 24-hour format hh:mm:ss. End Date The call end date.
  • Page 61 Administrator’s Guide for Polycom QDX 6000 Systems Data Description Video Protocol (Tx) The video protocol transmitted to the far site, such as H.263 or H.264. Video Protocol (Rx) The video protocol received from the far site, such as H.261 or H.263.

  • Page 62: Call Detail Report Archives

    The CDR starts with Row 1, but the conference numbers continue from the file most recently archived. Conference numbering restarts at 1 after the system assigns the conference number 100,000. To view and download a CDR archive via the Polycom QDX 6000 Web interface: On a PC, open a web browser.

  • Page 63: Downloading System Logs

    The support information package contains logs, configuration settings, and other diagnostic information. To download a system log via the Polycom QDX 6000 Web interface: On a PC, open a web browser. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 web interface.

  • Page 64: Troubleshooting

    Use Basic Mode only when calling systems that fail to operate properly with these advanced features. To enable Basic Mode in the Polycom QDX 6000 system interface: Go to System > Admin Settings > Network > Call Preference.

  • Page 65: General Troubleshooting

    Troubleshooting To enable Basic Mode using the Polycom QDX 6000 Web interface: On a computer, open a web browser. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 web interface.

  • Page 66: Controls

    Administrator’s Guide for Polycom QDX 6000 Systems Controls Symptom Problem Corrective Action The system does No, low, or dead batteries in Install three AAA batteries in the remote control. not respond to the the remote control. remote control. The batteries are installed Insert the batteries in the correct +/- position.

  • Page 67: Access To Screens And Systems

    System button is not button. message, or access the system remotely displayed. using the Polycom QDX 6000 Web interface, Telnet or SNMP. From the Polycom QDX 6000 Web interface, you can add the System button back to the home screen.

  • Page 68: Calling

    Administrator’s Guide for Polycom QDX 6000 Systems Calling Symptom Problem Corrective Action Error message The system is not connected to Verify that the LAN cable is connected properly. occurs when the LAN. placing an IP The system’s LAN cable is bad.

  • Page 69: Displays

    Symptom Problem Corrective Action Screen is blank; start music The system is starting. This is No action required. Polycom logo plays and normal. appears briefly. Picture is blank on the The system goes to “sleep” after The system is sleeping. The system main monitor.

  • Page 70: Cameras

    Administrator’s Guide for Polycom QDX 6000 Systems Symptom Problem Corrective Action Video from your site is too Lighting at your site has Pan the camera. It adjusts for the lighting dark or too light in the PIP. changed within the past few whenever it is moved.

  • Page 71: Audio

    Troubleshooting Symptom Problem Corrective Action Camera control cable is not Check that the camera is connected according to connected properly. the manufacturer’s instructions and the system setting up guide you received with the system. The remote control is not To make sure that the remote control can work well: working.
  • Page 72 Check to be sure the microphone is installed not connected, or is connected correctly. incorrectly. Check the Polycom Mic or Line Input meter on the Audio Meter screen under System > Diagnostics > Audio to determine whether your system is sending audio.
  • Page 73 Change the Camera Settings to Motion. Voices at the The far site has distorted audio Ask the far site to reduce their Polycom QDX 6000 near site sound from the far-site speakers. system volume control to about 25, and to increase...

  • Page 74: Error Indications

    Administrator’s Guide for Polycom QDX 6000 Systems Error Indications Symptom Problem Corrective Action The System The LAN is not working. Check the LAN connection. Information screen Contact your network administrator. shows “waiting” in the IP Video Number field. The DHCP server is not Contact your network administrator to correct the available.

  • Page 75: System Back Panel View And Cables

    Audio input for microphone Video output for third monitor (not yet LAN port for IP calls, People+Content IP, and supported) Polycom QDX 6000 Web Interface. Video output for main monitor Audio input for microphone (not yet supported) (YPrPb, RCA, and S-video)

  • Page 76: System Cables

    System Back Panel View and Cables System Cables Cable Description Part Number LAN Cable 2457-08343-001 YPbPr Cable 2457-30836-001 VGA Cable 2457-32613-001 Quade Cable 2457-08674-002 Power cable 1456-00286-001 Camera Cable 2457-30821-001 12-2...

  • Page 77: Logo Customization

    Logo Customization Customizable Logos You can customize the following logos shown on your Polycom QDX 6000 system in the on screen UI and the web interface:  Splash screen shown on system startup  Logo on the top right corner of the home screen ...

  • Page 78: Creating A Customized Software Update Package

    Uploading Your Customized Software Update Package Once you have generated a customized software update package, you can use it to upload your logo images to your Polycom QDX 6000 system. The software update package is a Windows program running on your PC.
  • Page 79 Administrator’s Guide for Polycom QDX 6000 Systems To remove your custom logos: Install a standard Polycom software update package.  For more information about upgrading system software, refer to Upgrading System Software. The original product logo will replace your own logo images and all your user settings are retained.

  • Page 80: Upgrading System Software

    For information about creating customized system update package, refer to Logo Customization. The PC used for upgrading must reside on the same network as QDX 6000 does. Double-click the .exe file. Enter the IP address of the system you want to update, and then click Get Endpoint Information.

  • Page 81: Rescue Mode

    Rescue Mode When a software upgrade is interrupted unexpectedly, the system software on your QDX 6000 may get corrupted and the system will boot to the rescue mode automatically. Under rescue mode, you can reload the system software to restore the system to its normal state. You may also set the system to rescue mode manually.

  • Page 82: Regulatory Notices

    End User or 2) included with the Documentation, in such a manner that the End User reasonably indicates its acceptance of the Sublicense Agreement by turning on and using the Computer Equipment. Polycom, Inc. shall include so-called “break the seal software licenses” with the Documentation, and Buyer shall not remove or alter any...
  • Page 83 Buyer shall not waive, amend, or otherwise modify any Sublicense Agreement without Polycom’s prior consent. Title to all Subject Programs shall at all times remain and vest solely with Polycom, Inc. and its licensors. Buyer acknowledges Polycom’s claim that the Subject Programs are its trade secret and confidential property, and shall treat them as such.
  • Page 84 Polycom Authorized Reseller, contact the Authorized Reseller for information about support and service agreements applicable to your product. For information on Polycom service, go to the Polycom web site www.polycom.com, products and services menu, or call 1-800-765-9266, outside the US call 1-408-526-9000, or your local Polycom Office, as listed on the Polycom Web site.
  • Page 85 In accordance with part 15 of the FCC rules, the user is cautioned that any changes or modifications not expressly approved by Polycom Inc. could void the user’s authority to operate the equipment. EU Regulatory Notices This QDX6000 has been marked with the CE mark.
  • Page 86 Administrator’s Guide for Polycom QDX 6000 Systems Regulatory Notices maintained. Particular attention should be given to supply connections other than direct connections to the branch circuit (e.g. use of power strips)." Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.

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