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Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not solve the problem, consult
your dealer for instructions. (Reference pages are shown in parentheses.)
Power
≥ Insert the AC mains lead securely into the household mains
No power.
socket. (7)
≥ When "AUTO POWER OFF" is set to "ON", the unit
The unit is
automatically
automatically switches to standby after approximately 30
switched to the
minutes in the stop mode. (17)
standby mode.
No operation
≥ This unit cannot play discs other than the ones listed in
No response
these operating instructions. (4)
when any buttons
≥ The unit may not be operating properly due to lightning,
pressed.
static electricity or some other external factor. Turn the unit
off and then back to ON. Alternatively, turn the unit off,
disconnect the AC mains lead, and then reconnect it.
≥ Condensation has formed: Wait 1 to 2 hours for it to
evaporate.
≥ Check that the batteries are installed correctly. (7)
No response
≥ The batteries are depleted: Replace them with new ones. (7)
when remote
≥ Point the remote control at the remote control sensor and
control buttons
operate. (8)
pressed.
≥ Check the video or audio connection. (6, 7)
No picture or
≥ Check the power or input setting of the connected
sound.
equipment.
≥ Check that the disc has something recorded on it.
≥ While stopped, remove the disc, and then press and hold
You have
[1] (PLAY) and [∫] on the unit and then also press and hold
forgotten your
[Í/I] on the unit until "INITIALIZED" disappears from the
ratings password.
television. Turn the unit off and on again. All settings will
Reset all the
return to the default values.
settings to Factory
Preset.
Specific operation impossible or incorrect
≥ Play may take time to begin when an MP3 track has still
It takes time
before play starts.
picture data. Even after the track starts, the correct play time
will not be displayed, however this is normal.
≥ This is normal on DivX video.
≥ These functions do not work with some DVD-Videos.
The program play
function do not
work.
≥ Press [∫] twice and then press [1] (PLAY).
Menu doesn't
appear. [VCD] with
playback control
20
20
≥ If a disc contains CD-DA and other formats, proper playback
Play doesn't start.
may not be possible.
≥This unit may not play WMA and MPEG4 that contains still
picture data.
≥ If playing DivX VOD content, refer to the homepage where
you purchased it. (Example: www.divx.com/vod)
≥ Display the subtitles. (11)
No subtitles.
≥ The end of an item becomes point B when it is reached.
In A-B repeat,
point B is
automatically set.
≥ Repeat play may be canceled when you press
Repeat play is
automatically
[QUICK REPLAY] or [MANUAL SKIP].
canceled.
Picture incorrect
≥ Ensure that the unit is not connected through a video
Picture distorted.
cassette recorder. (6)
≥ Make sure that progressive output has not been selected
when the connected television is not progressive compatible.
Press and hold [RETURN] until the picture displays correctly.
The settings will return to "INTERLACE".
≥ [DivX] Change "SOURCE SELECT" in "On-screen menu 2
(Video)". (14)
≥ Change "TV ASPECT" in "VIDEO" menu. (16)
Picture size
≥ Use the television to change the aspect. If your television
doesn't fit the
screen.
does not have that function, change "TV ASPECT". (16)
≥ Change the Zoom setting. (11)
≥ Set "TRANSFER MODE" to "AUTO". (11)
When playing PAL
disc, picture
distorted.
≥ Picture may stop if the DivX files are greater than 2GB.
Picture stops.
≥ The unit and television are using different video systems.
The television
may display
Use a multi-system or NTSC television.
≥ The system used on the disc doesn't match your television.
incorrectly or
colours appear
–PAL discs cannot be correctly viewed on an NTSC
faded.
television.
–This unit can convert NTSC signals to PAL60 for viewing on
a PAL television ("NTSC DISC OUT" in "VIDEO" menu). (16)
≥ Restore the zoom ratio to "NORMAL". (11)
Menu not
≥ Change "TV ASPECT" in "VIDEO" menu. (16)
displayed
correctly.
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