Trouble Shooting - Rinnai RER-55AS Operation & Installation Manual

Fault
Pilot will not light
Main burner will not light -
pilot is lit
Main burner shuts off
before rice is completely
cooked
Pilot and main burner shut
off while cooking
Main burner does not shut
off automatically
Short flame on main burner
Yellow flame on main
burner.
Soot on base of pot
Flame on main burner lifting
Boiling over
Rice Pot discolours *
Note: minor discolouration is
not harmful to your health
White Aluminium Oxide *
formed in and on pot
Humming noise heard
when main burner is on
* Aluminium Oxide is the powdery white residue that is created when some food additives react with the aluminium
metal of the cooking pot. The aluminium oxide will affect the flavour and colour of the food.
DO NOT cook anything other than pure rice and pure water in the rice cooker.
For Spare parts availability and Servicing. See page 14 for contact details.
Rinnai Australia

TROUBLE SHOOTING

Cause
Gas supply not turned on
Lighting procedure not followed
correctly
Damaged gas supply line
Faulty piezo ignition module
Valve or thermocouple assembly is
damaged
Heat shroud and pot not correctly in
place.
Lighting procedure not followed
correctly
Valve or thermocouple assembly is
damaged
Too little water for rice volume
Contamination on thermal sensing
surfaces
Rice pot, drip pan or heat shroud not
positioned correctly
Thermostat is malfunctioning or dirty
Spillage on pilot unit
Pilot injector is clogged
Gas supply pressure too low
Thermocouple is covered with
spillage or damaged
Thermostat is malfunctioning or dirty
Rice pot, drip pan or heat shroud not
positioned correctly
Valve or thermocouple assembly is
damaged
Gas supply pressure is too low
Blockage of main orifice
Incorrect gas type
Blockage of primary air intake
Damaged main control valve
Burner ports blocked
Incorrect gas pressure
Too much water/rice
Excessive starch content in rice
Rice pot has sat for long period with
rice or water left in it
Rice pot used for cooking foods other
than rice
Rice pot washed in dishwasher
Food additives that react with
aluminium
Gas pressure set to high
Incorrect gas type used for unit
Long term ingestion may be hazardous to your health.
Remedy
Check if main gas is on by lighting another gas appliance.
Follow correct lighting procedure. See page 3.
Contact authorised service representative. See page 14 for
contact details.
Check for correct alignment. See page 4.
Follow correct lighting procedure. See page 3.
Contact authorised service representative. See page 14 for
contact details.
Cook with correct amount of water. See page 4.
Clean thermal sensing surfaces. See page 5.
Correctly position components. See page 5.
Contact authorised service representative. See page 14 for
contact details.
Clean pilot unit with soft brush and warm soapy water, dry
thoroughly.
Contact authorised service representative. See page 14 for
contact details.
Check gas line for proper size (refer to AS 5601).
Check that ball valves are fully open.
Check for supply fault with your local gas supplier.
Contact authorised service representative. See page 14 for
contact details.
Contact authorised service representative. See page 14 for
contact details.
Correctly position components. See page 5.
Contact authorised service representative. See page 14 for
contact details.
Check that gas supply valves are fully open.
Contact authorised service representative. See page 14 for
contact details.
Carefully remove blockage. DO NOT use wooden tooth
picks, they may break off and further block ports. Carefully
clean with metallic probe or soft brush.
Contact authorised service representative. See page 14 for
contact details.
Cook with correct ratios of water and rice, see page 4.
Wash rice before cooking or cook without lid.
Clean rice pot regularly immediately after cooking.
DO NOT wash pot or any other components in
an automatic dishwasher -
ALLOXIDE MUST BE REMOVED BEFORE USE
CAUTION
Contact authorised service representative. See page 14 for
contact details.
6 Rice Cooker Operation & Installation Manual