Registering Your Vaio Product; Why Should You Register Your Vaio Product; How Can You Register Your Vaio Product; Accessing The Vaio-Link Services - Sony Vaio Troubleshooting Manual

4-675-412-11.book Page 39 Friday, April 11, 2003 3:01 PM

Registering your VAIO product

Why should you register your VAIO product?

Registration is very important to us in providing you with the best possible service, as it allows us to maintain records
of your PC configuration and of all contacts you have had with us over the duration of your guarantee.
It also allows us to automatically give your computer direct access to information or software updates.
In short, it allows us to personalise our service to you.

How can you register your VAIO product?

❑
You can register your VAIO product on the Sony VAIO-Link website (www.vaio-link.com) by clicking VAIO User,
then Register your VAIO. The process of registration involves you responding to specific questions regarding
your contact details, product details and some ancillary information.
❑
You can register by accessing the registration screen on the Club VAIO website: www.club-vaio.com.
Select your language and click on Register now.
✍
These options require an Internet connection.

Accessing the VAIO-Link services

How can you access VAIO-Link?

To provide easy access to all our customers, VAIO-Link services can be reached as follows:
❑
www.vaio-link.com: We have developed a very powerful website for your support which facilitates self-help
and allows you to directly submit issues via email, monitor the progress of your issues and update those issues.
The website contains a knowledge base with thousands of answers to all types of questions as well as a
downloading section. You can also monitor repair statuses should your VAIO be serviced.
❑
Fax: National fax numbers are provided for most countries in which our products are currently sold.
❑
Telephone: National phone numbers are provided for most countries in which our products are currently sold.
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