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Son05 Bundle 1SO Setup Guide
Basic Troubleshooting
23
Important: Under no circumstances should the product be repaired by
anyone other than an authorized Sonos repair center, as this will invalidate
the warranty. Please contact the Sonos Customer Service Center to locate
an authorized repair center in your area. Do not open the system as there is
a risk of electric shock.
If a problem occurs, you can try the troubleshooting suggestions listed below. If one of
these doesn't remedy the problem, or you are not sure how to proceed, please contact
the Sonos Customer Service Center and we'll be happy to help.
• Website
•
Go to our Web site at www.sonos.com/supporttovisit our Forums, browse
our Frequently Asked Questions (FAQ) pages, or request assistance.
• Telephone
•
US/Canada:
+,
.800.680.2345 toll-free
•
United Kingdom: 0808 2346596
•
If your country is not listed here, please visit our Web site at
www.sonos.com/support
and click Phone Support to find the correct tele-
phone number for your country.
ZonePlayer not detected during setup
A network or firewall issue may be preventing the ZonePlayer from joining your Sonos
system. If this is a wireless ZonePlayer, try moving the ZonePlayers closer together, or
wire the ZonePlayer temporarily to see ifthe problem is related to wireless interference.
If you encounter this message when installing the first Sonos component (wired to
your router), you can try the steps below to resolve this issue. If you are still
experiencing problems, please contact the Sonos Customer Service Center.
1.
Check the firewall
Firewall software installed on the computer may be blocking the ports that Sonos uses
to operate. First, disable all your fi rewa lis and try to connect again. If this resolves the
problem, you should configure your firewall to work with the Sonos Desktop
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