NEC SL1100 Features And Specifications Manual page 62

SL1100
Program Num-
ber
41-14-03
41-14-04
41-14-06
A
41-14-07
41-14-08
41-14-09
41-14-10
41-14-12
41-14-17
41-16-01
41-16-02
41-19-01
41-19-02
41-19-03
41-19-04
41-19-05
1-50
Program Name
ACD Options Setup - ACD Priority for Overflow Calls
This option determines whether the ACD group should use
its own priority assignment or if it should follow the priority
assigned in Program 41-03-03.
ACD Options Setup - Automatic Answer at Headset
Enable (1)/Disable (0) Automatic Answer for agents using
headsets.
ACD Options Setup - Call Queuing after 2nd Announce-
ment
Determine whether the caller should hear the 2nd Delay An-
nouncement and then be taken out of queue (1), or be
placed back into queue (0).
ACD Options Setup - Automatic Off Duty for SLT
Enable (1)/Disable (0 Automatic Off Duty (rest) mode for
agents with single line telephones.
ACD Options Setup - ACD Off Duty Mode
Enable (1)/Disable (0) the agent's ability to receive internal
calls in ACD Off Duty Mode.
ACD Options Setup - Automatic Wrap Up End Time
Set the time for the Automatic Wrap Up End Time.
ACD Options Setup - ACD No Answer Skip Time
Set the time a call to the ACD Group rings an idle extension
before routing to the next agent.
ACD Options Setup - Start Headset Ear Piece Ringing
(for SLT)
Set the ringing start time for the headset ear piece on a sin-
gle line telephone.
CTI : Operation mode when transfer no login ACD
group
This program allows CTI Server transfers a trunk call to
ACD Pilot number which group has no login agent in 3rd
Party CTI.
ACD Threshold Overflow - Number of Calls in Queue
Define the maximum number of calls allowed in the ACD
queue before overflow occurs.
ACD Threshold Overflow - Operation Mode for ACD
Queue
Define how the system should handle calls when the num-
ber of calls in queue exceeds the threshold.
ACD Voice Mail Delay Announcement - Delay Message
Start Timer
Assign how long the system waits before playing the Delay
Message.
ACD Voice Mail Delay Announcement - Mailbox Number
for 1st Announcement Message
Assign the Voice Mail ACD Announcement Mailbox as the
message source for the 1st Announcement Message.
ACD Voice Mail Delay Announcement - 1st Delay Mes-
sage Sending Count
Assign the 1st Delay Message Sending Count. This entry
must be set to 1 or higher for the message to play.
ACD Voice Mail Delay Announcement - Mailbox Number
for 2nd Announcement Message
Assign the Voice Mail ACD Announcement Mailboxes as
the message source for the 2nd Announcement Message.
ACD Voice Mail Delay Announcement - 2nd Delay Mes-
sage Sending Count
Assign the 2nd Delay Message Sending Count. This entry
must be set to 1 or higher for the message to play.
ISSUE 2.0
Default
0 = Own group priority
1 = Priority order by Program 41-03-03
(default = 0)
0 = Off
1 = On
(default = 0)
0 = Enable (Yes)
1 = Disable (No)
(default = 0)
0 = No change to off duty mode
1 = Change to off duty mode automatically
(Skip)
(default = 0)
0 = Cannot receive internal call
1 = Can receive internal call
(default = 0)
0 ~ 64800 (seconds)
(default = 0)
0 ~ 64800 (seconds)
(default = 10)
0 ~ 64800 (seconds)
(default = 0)
0 = Transfer to ACD group
1 = Error notice
(default = 0)
0 ~ 84 (0 = No Limitation)
(default = 0)
0 = The last waiting call is transferred
1 = The longest waiting call is transferred
2 = Send Busy Tone
(default = 0)
0 ~ 64800 (seconds)
(default = 0)
Dial (up to eight digits)
(default not assigned)
0 = No message is played
1 ~ 255
(default = 0)
Dial (up to eight digits)
(default not assigned)
0 = No message is played
1 ~ 255
(default = 0)
Automatic Call Distribution (ACD)