If You Need Help; Calling For Repairs - Motorola DCH70 Installation Manual

1 INTRODUCTION

If You Need Help

If you need assistance while working with the DCH70, contact the Motorola
Technical Response Center (TRC):
•
Inside the U.S.: 1-888-944-HELP (1-888-944-4357)
•
Outside the U.S.: 1 847 725 4011
•
Motorola Online:
The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers
a searchable solutions database, technical documentation, and low-priority issue
creation and tracking. For specific toll-free numbers when calling from outside the
United States, please refer to your product manual or our Web page.

Calling for Repairs

If a Motorola DCH70 set-top requires repair service, please call one of the following
Motorola Authorized Service Centers:
Company
World Wide
Digital
Teleplan
To ensure efficient service, request a Return for Service Authorization (RSA) number.
Be sure to display the RSA number prominently on all equipment boxes.
The Service Center will provide the shipping address of the location performing your
repairs.
To ship your equipment for repair:
•
Pack the unit securely, if possible in its original factory shipping carton.
•
Print or display the RSA number so it is easily visible on all equipment boxes.
•
Enclose a note describing the exact problem. Complete and enclose the
checklist provided with the unit.
•
Ship the unit PREPAID to the address provided by the Service Center.
http://businessonline.motorola.com
From USA or Canada
1-800-227-0450
1-800-352-5274
3
Outside USA or Canada
1-956-541-0600
1-302-322-6088