Frequently Asked Questions; Interactive Program Guide - Motorola DCT2500 User's Reference Manual

Frequently Asked Questions

Interactive Program Guide

Q. What are the icons (little pictures) at the bottom of the screen?
A. Quick Menu Icons are available to help you find what you're looking for faster. The Quick Menu lets you quickly
go to other areas of the guide, such as movie search or search your Favourites Menu. In program information
screens (once you have selected a program title by highlighting it and pressing OK), you can use the Action Icons
to set Reminders and Parental Locks, schedule Recordings, BUY programs and more.
Q. How do I tell what the icons mean?
A. You will find descriptive text in the Instant Information area when you have an icon highlighted. This
information changes as you move the yellow highlight using the ARROW buttons on your remote. On program
information screens, the Action Icons are specific to the program. For example, a BUY icon will appear only for OND
and PPV programs and Playback control icons will appear only for recorded programs or rented On Demand
(OND) titles. Descriptive text appears just above the row of these icons.
Q. I can't see the entire program title in the listings grid.
A. Some program titles are too long to fit in the space provided in the grid. You might see "..." to indicate there is
more to the title. (For example:"Third Rock From the Sun" might look like "Third Rock..."). Check the Instant
Information area at the top of the grid for program title and other valuable information, including rating, actors,
start/end times, etc.
Q. What is the graphic bar that appears when I change channels?
A. The Flip Bar appears for a few seconds as you're changing channels to provide important information about
programs. You will find the name of the current program, start and end times, channel number and a promotion on
the left side of the bar. For more in-depth information on a program, press INFO on your remote. Also use the OK
button on your remote to change to Mini Guide and then the ARROW buttons to see what's on other channels and
at other times without missing the program you're currently watching.
Q. How do I get information on programs?
A. Prevue's i-Guide provides detailed information on programs as well as movies and sporting events. While in a
listings screen, or while tuned to a program, you can access information by pressing the INFO button on your
remote. Information includes program details like actors, ratings, and a brief program synopsis. You can also set
Reminders, place Parental Locks, order Pay-Per-View movies and sporting events and see other times the
program is airing. To remove the information screen and return to watching television, press the EXIT button on
the remote.
Q. What is the red light on my box and/or what is the envelope on the screen?
A. Occasionally your cable provider may send a Message to let you know of new services and special promotions. To
read the message, go to the Main Menu and select Messages. You can keep or delete the message once you have
read it.
Q. How do I set my digital audio language?
A. Not only can you choose the language that displays in the on-screen commands and help text, but you can also
change the secondary digital audio that is available with certain networks and programs. Choose Audio from the
Setup Menu and change the default setting. Choose from English, Spanish, Portuguese, or French. This feature is
only supported on certain digital channels that provide secondary audio. If the chosen audio language is not
available, the default audio language will be heard.
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Q. What if I forget my Parental Locks/Purchase PINs?
A. You must call your local cable company to have these PINs reset. All of the PINs will be cleared. Upon completion,
you will need to re-enter all PINs.