Frequently Asked Questions; Interactive Program Guide - Motorola DCT3400 ALL-DIGITAL SET-TOP - TV GUIDE IGUIDE Manual

Frequently Asked Questions

Interactive Program Guide

Q. What are the icons (little pictures) at the bottom of the screen?
A. Quick Menu Icons are available to help you find what you're looking for faster. The Quick Menu lets you quickly
go to other areas of the guide, such as Movies or Favorites menu. Once you have selected a program title by
highlighting it and pressing OK, you can use the Action Icons on the information screens to set Reminders and
Parental Locks, schedule Recordings, BUY programs and more.
Q. How do I tell what the icons mean?
A. You will find descriptive text in the Instant Information area when you have an icon highlighted. This
information changes as you move the yellow highlight using the arrow buttons on your remote. On Program
Information screens, the Action Icons are specific to the program. For example, a BUY Icon will appear only for OND
and PPV programs. Playback Control Icons will appear only for recorded programs or rented On Demand (OND)
titles. Descriptive text appears beneath the row of these icons.
Q. I can't see the entire program title in the listings grid.
A. Some program titles are too long to fit in the space provided in the grid. You might see "..." to indicate there is
more to the title. (For example:"Third Rock From the Sun" might look like "Third Rock..."). Highlight the program and
check the Instant Information area at the top of the grid for program title and other valuable information,
including rating, actors, start/end times, etc.
Q. What is the graphic bar that appears when I change channels?
A. The Flip Bar appears for a few seconds as you're changing channels to provide important information about
programs. You will find the name of the current program, start and end times and channel number.
Q. How do I get information on programs?
A. i-Guide provides detailed information on programs including movies and sporting events. While in a listings
screen, you can access information by pressing the INFO button on your remote. While you are tuned to a program,
press Info once for Instant Information or twice for complete information. Information includes program details
like actors, ratings and a brief program synopsis. You can also set Reminders, place Parental Locks, order Pay-Per-
View movies and events and see other times the program is airing. To remove the Information Screen and return to
watching television, press the EXIT button on the remote.
Q. What is the red light on my box and/or what is the envelope on the screen?
A. Occasionally your cable provider may send a Message to let you know of new services and special promotions. To
read the message, go to the Main Menu and select Messages. You can keep or delete the message once you have
read it.
Q. How do I set my digital audio language?
A. Not only can you choose the language that displays in the on-screen commands and help text, but you can also
change the secondary digital audio that is available with certain networks and programs. Choose Audio Setup from
the Setup Menu and change the default setting. Choose from English, Spanish, Portuguese or French. This feature is
only supported on certain digital channels that provide secondary audio. If the chosen audio language is not
available, the default audio language will be heard.
Q. What if I forget my Parental Locks/Purchase PINs?
A. You must call your local cable company to have these PINs reset. All of the PINs will be cleared. Once reset, you
will need to enter new PINs.
Q. Why can't I purchase this Pay-Per-View program?
A. There are several things that could restrict Pay-Per-View ordering:
48 43
48 1. Check to make sure the phone line is plugged in.
2. You may have inadvertently made too many Pay-Per-View orders. You may have to cancel one before you make
another order.
3. You may have reached your credit limit. Call your cable company and have them check your account.
Q. What if I missed a Pay-Per-View movie/event that I ordered?
A. In cities that provide impulse-ordering capability, you will not be billed for Pay-Per-View on channels that aren't
tuned. In cities that require phone ordering, you need to call your cable company to cancel Pay-Per-View orders.
Check with your cable company to confirm canceling procedures.