Cadillac 2011 SRX Owner's Manual page 472

13-4 Customer Information
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of
the vehicle must be handled
by your dealer sales or service
departments. However, we
recognize that despite the good
intentions of all parties involved,
sometimes a misunderstanding
may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to the dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
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Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or the
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
Name
Address
Phone number
Model year
Brand
Vehicle Identification
Number (VIN)
Mileage
Delivery date
Description of the problem
Dealership name
Dealership address
See Customer Assistance Offices
(U.S. and Canada) on page 13 5
or Customer Assistance Offices
(Mexico) on page 13 6 for more
information.