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Cisco Chicago Business VoIP User Manual

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Instructions for using your Cisco IP phone
877-PC MYCLOUD | 7777 on your phone

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Summary of Contents for Cisco Chicago Business VoIP

  • Page 1 Instructions for using your Cisco IP phone 877-PC MYCLOUD | 7777 on your phone...
  • Page 2 2 | CBV User Guide We are pleased to welcome you to the Chicago Business VoIP community. Everything you need to access your new phone system in the cloud is included in your shipment. Please refer to the setup instructions included in your phone shipment to setup up your location-independent Cisco IP phone.

  • Page 3: Table Of Contents

    CBV User Guide | 3 Voicemail page 5 Setup voicemail page 5 Manage voicemail box page 5 Manage voicemail messages page 5 Check voicemail from an outside line page 6 Answering Incoming Calls page 6 Answer a call page 6 Answer 2 concurrent call page 6...
  • Page 4 4 | CBV User Guide Using the Directory page 11 View your network directory listing page 11 View dialed or missed calls page 12 Return a missed call page 12 Intercom page 12 Login to your Webportal page 13 Change Webportal password page 14 Directory page 14...

  • Page 5: Voicemail

    CBV User Guide | 5 Setup voicemail 1. Press “MESSAGE” 2. Press 5 3. To record message for:  No answer press 1  Do not disturb press 2  Busy press 3  Your name press 4  Reset personal greeting with system default press 5 Manage voicemail box Press “MESSAGE”...

  • Page 6: Answering Incoming Calls

    6 | CBV User Guide Answer a call There are five options:  Pick up the handset.  Press the “ANSWER” softkey.  Press the “SPEAKER” button.  Press the line button to the left of the display screen to activate the speakerphone.

  • Page 7: Return A Missed Call

    CBV User Guide | 7 Return a Missed Call 1. Press “DIRECTORIES” button. 2. Press “1” for missed calls. a. To return a call from an internal line, press “DIAL.” b. To return a call from an external line, press “EDITDIAL.” i.

  • Page 8: 8-Party Conferencing

    8 | CBV User Guide 8-Party Conference Call This conferencing option is similar to making a three way call. You can dial up to eight parties and add them to a call. With 8-Party conferencing the party cannot call into the conference call. You have to originate the call.

  • Page 9: Managing Calls

    CBV User Guide | 9 Place call on hold 1. While engaged in a call, press the “HOLD” softkey. 2. To resume call, press the “RESUME” softkey. Note: One minute after the party is put on hold the phone will ring 3- short rings to remind you of the call.

  • Page 10: Park Call (Mcpark)

    10 | CBV User Guide Park call (MCPark) This is similar to transferring a call. It is useful if you want to transfer a call to a line in the conference room (or any other phone in your network), but no one is immediately there to pick it up. It allows you to put the call on hold and pick it at your convenience when you walk to the conference room without the call being disconnected.

  • Page 11: Phone Settings

    CBV User Guide | 11 Select a ring tone 1. Press the “SETTINGS” button. A list of options will appear on the phone display. 2. Scroll down to option 2: RING TONE 3. Press the “SELECT” softkey or dial 2 on the keypad. A list of ringer options appears.

  • Page 12: View Dialed Or Missed Calls

    12 | CBV User Guide Viewing Dialed or Missed Calls 1. Press the “DIRECTORIES” button. 2. Press the “SELECT” softkey or the number of the appropriate directory you want to view. Return a missed call, while in the missed calls directory: To return a missed call from an internal line 1.

  • Page 13: Login To Your Webportal

    CBV User Guide | 13 Login to your Webportal Go to: http://webportal.chicagobusinessvoip.com/ Username and Password are issued to you by email. Set your web-browser in Compatibility Mode. 1. Go to “Tools” 2. Click “Compatibility View” 3. Close and Re-Open your web-browser 4.

  • Page 14: Change Webportal Password

    2. Choose someone from your “DIRECTORY” (Personal or Corporate). 3. Click on underlined phone number associated with the chosen name. 4. Your Cisco IP phone will automatically begin to ring. 5. Pick up the handset to disable the speaker phone. Voicemail ...

  • Page 15: Call Management

    CBV User Guide | 15 Call Management  Call Logs: Review your past 100 calls here.  Find-Me: 1. Login to your webportal. 2. Go to the “CALL MANAGEMENT” tab. 3. Go to the “FIND-ME” sub-tab. 4. Select a “FIND-ME” list (to edit) and click on the “FUNCTIONS”...
  • Page 16 16 | CBV User Guide Free Phone System in the Cloud Carrier-grade VoIP network powered by Cisco System Unlimited Local & Long Distance Calling 30+ Business Features Plug-N-Play Install For complete details contact: sales@chicagobusinessvoip.com | 312-646-1149 201 West Lake Street, Unit 124 | Chicago, Illinois 60606...

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