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Cisco CP-7970G Administration Manual

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Cisco Unified IP Phone Administration
Guide for Cisco Unified CM 8.5 (SCCP and
SIP)
For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-23092-01

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Summary of Contents for Cisco CP-7970G

  • Page 1 Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP) For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...

  • Page 3: Table Of Contents

    Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G What Networking Protocols are Used? IPv6 Support on Cisco Unified IP Phones What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G? 1-11...
  • Page 4 Contents Checklist for Configuring the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G in Cisco Unified Communications Manager Administration 1-22 Installing Cisco Unified IP Phones 1-25 Checklist for Installing the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and...
  • Page 5 NTP Configuration Menu for SIP Phones 4-23 UI Configuration Menu 4-24 Media Configuration Menu 4-26 Power Save Configuration Menu 4-29 Ethernet Configuration Menu 4-30 Security Configuration Menu 4-30 QoS Configuration Menu 4-31 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 6 PNG File Requirements for Custom Background Images Configuring a Custom Background Image Configuring Wideband Codec Configuring the Idle Display Automatically Disabling the Cisco Unified IP Phone Screen Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 7 Troubleshooting and Maintenance C H A P T E R Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager...
  • Page 8 How Users Configure Personal Directory Entries Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and A P P E N D I X...
  • Page 9 Adding a User From an External LDAP Directory Adding a User Directly to Cisco Unified Communications Manager Configuring the Phone Performing Final End User Configuration Steps N D E X Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 10 Contents Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 11 Cisco Unified IP Phone on a Voice-over-IP (VoIP) network. Because of the complexity of a Unified Communications network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager (formerly Cisco Unified CallManager) or other network devices. See...

  • Page 12: Related Documentation

    Cisco Unified Communications Manager and then associating the user to the phone. Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Phone These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html...

  • Page 13: Cisco Product Security Overview

    Guidelines For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html...
  • Page 14 Means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...

  • Page 15: Understanding The Cisco Unified Ip Phones 7975G, 7971G-Ge, 7970G, 7965G, And 7945G

    Overview of Configuring and Installing Cisco Unified IP Phones, page 1-22 • Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone Caution might cause interference. For more information, refer to the manufacturer documentation of the interfering device.
  • Page 16 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7975G.

  • Page 17: Chapter 1 An Overview Of The Cisco Unified Ip Phone

    Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Figure 1-2 Cisco Unified IP Phone 7971G-GE/7970G Figure 1-3 Cisco Unified IP Phone 7965G Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5...
  • Page 18 Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Figure 1-4 Cisco Unified IP Phone 7945G Table 1-1 describes the buttons on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G: Table 1-1 Cisco Unified IP Phone Buttons...
  • Page 19 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Table 1-1 Cisco Unified IP Phone Buttons (continued) Directories button Opens/closes the Directories menu. Use it to access call logs and directories.

  • Page 20: What Networking Protocols Are Used

    An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? What Networking Protocols are Used? Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Table 1-2 provides an overview of the networking protocols that the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G support.
  • Page 21 LLDP is a standardized network discovery The Cisco Unified IP Phone supports LLDP Protocol (LLDP) protocol (similar to CDP) that is supported on on the PC port. some Cisco and third-party devices. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 22 You can configure the Cisco and endpoint clients such as IP Phones. SCCP Unified IP Phone to use either SCCP or is proprietary to Cisco Systems. Session Initiation Protocol (SIP). Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...

  • Page 23: Ipv6 Support On Cisco Unified Ip Phones

    RTP streams, which utilize UDP. IPv6 Support on Cisco Unified IP Phones The Cisco Unified IP Phone uses the internet protocol to provide voice communication over the network. Previous to Cisco Unified Communications Manager release 8.0, only the internet protocol version 4 (IPv4) was supported.
  • Page 24 Cisco Unified IP Phones support both IPv4 and an IPv6 address transparently, so users can handle all calls on the phone to which they are accustomed. Cisco Unified IP Phones support the use of IPv6 only with Cisco Unified Communications Manager release 7.1 and only with the Skinny Call Control Protocol (SCCP).

  • Page 25: Feature Overview

    Chapter 4, Configuring Settings on the Cisco Unified IP Phone. The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-workers contact information directly from their IP phones.

  • Page 26: Configuring Telephony Features

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.

  • Page 27: Understanding Security Features For Cisco Unified Ip Phones

    Cisco Unified IP phones. The Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G use the Phone Security Profile, which defines whether the device is nonsecure, authenticated, or encrypted. For information on applying the security profile to the phone, refer to Cisco Unified Communications Manager Security Guide.

  • Page 28: Overview Of Supported Security Features

    Overview of Supported Security Features Table 1-4 provides an overview of the security features that the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G support. For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security, refer to Cisco Unified Communications Manager Security Guide.

  • Page 29: Understanding Security Profiles

    Security profiles Defines whether the phone is nonsecure, authenticated, encrypted, or protected. Understanding Security Profiles, page 1-16 for more information. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 1-15 OL-23092-01...

  • Page 30: Identifying Authenticated, Encrypted, And Protected Phone Calls

    • Understanding Security Profiles Cisco Unified IP Phones that support Cisco Unified Communications Manager 7.0 or later use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide.
  • Page 31 In an authenticated call, all devices participating in the establishment of the call are trusted devices, and authenticated by Cisco Unified Communications Manager. When a call in progress is authenticated, the call progress icon to the right of the call duration timer in the phone screen changes to this icon: In an encrypted call, all devices participating in the establishment of the call are trusted devices, and authenticated by the Cisco Unified Communications Manager.

  • Page 32: Establishing And Identifying Protected Calls

    A protected call is established when your phone, and the phone on the other end, is configured for protected calling. The other phone can be in the same Cisco Unified IP network, or on a network outside the IP network. Protected calls can only be made between two phones. Conference calls and other multiple-line calls are not supported.

  • Page 33: Supporting 802.1X Authentication On Cisco Unified Ip Phones

    Only secure conference bridge available and non-secure used Conference accepts all calls Supporting 802.1X Authentication on Cisco Unified IP Phones These sections provide information about 802.1X support on the Cisco Unified IP Phones: Overview, page 1-20 • Required Network Components, page 1-20 •...
  • Page 34 Enabled—If you are using a switch that supports multi-domain authentication, you can enable – the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC.

  • Page 35: Security Restrictions

    If the initiator phone is configured for encryption, the barge initiator can barge into an authenticated or nonsecure call from the encrypted phone. After the barge occurs, Cisco Unified Communications Manager classifies the call as nonsecure.

  • Page 36: Overview Of Configuring And Installing Cisco Unified Ip Phones

    When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service. For information and a checklist for setting up and configuring a Cisco Unified IP telephony network, refer System Configuration Overview in Cisco Unified Communications Manager System Guide.
  • Page 37 Softkey Template Adds, deletes, or changes order of softkey features that Configuration. display on the user’s phone to meet feature usage needs. Configuring Softkey Templates, page 5-27. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 1-23 OL-23092-01...
  • Page 38 Provides users with control over their phone such as forwarding calls or adding speed-dial numbers or services. Some phones, such as those in conference rooms, do Note not have an associated user. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 1-24 OL-23092-01...

  • Page 39: Installing Cisco Unified Ip Phones

    Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones After you have added the phones to the Cisco Unified Communications Manager database, you can complete the phone installation. You (or the phone users) can install the phone at the users’s location.
  • Page 40 Cisco Unified IP Phone 7965G. Monitor the phone startup process. Verifying the Phone Startup Process, page 3-14. Verifies that phone is configured properly. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 1-26 OL-23092-01...
  • Page 41 The Cisco Unified IP Phone supports having both IPv4 and an IPv6 address concurrently. You can configure Cisco Unified Communications Manager to support IPv4 addresses only, IPv6 addresses only, or support both IPv4/IPv6 addresses. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 1-27 OL-23092-01...
  • Page 42 Set up security on the phone. Configuring Security on the Cisco Unified IP Phone, page 3-16. Provides protection against data tampering threats and identity theft of phones. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 1-28 OL-23092-01...
  • Page 43 Providing Information to Users Via a Website, their phones and how to configure their phone options. page A-1 Ensures that users have adequate information to successfully use their Cisco Unified IP Phones. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 1-29 OL-23092-01...
  • Page 44 Chapter 1 An Overview of the Cisco Unified IP Phone Installing Cisco Unified IP Phones Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 1-30 OL-23092-01...
  • Page 45 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony and network components, including Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, media resources, Cisco prestandard PoE, and so on.

  • Page 46: Understanding Interactions With Other Cisco Unified Ip Communications Products

    Features for Cisco Unified IP Phones, page 1-13. If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type Note drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager:...

  • Page 47: Understanding How The Cisco Unified Ip Phone Interacts With The Vlan

    You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that the phone is connected to would be configured to have separate VLANs for carrying: Voice traffic to and from the IP phone (auxiliary VLAN, on the Cisco Catalyst 6000 series, for •...

  • Page 48: Providing Power To The Phone

    Obtaining Additional Information about Power, page 2-6 Power Guidelines Table 2-1 provides guidelines that apply to external power and to PoE power for Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G. Table 2-1 Guidelines for Powering the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G...

  • Page 49: Providing Power To The Phone

    IP Phone 7975G, power negotiation enabled 7965G, 7945G External power — Full Cisco Unified IEEE 802.3af Class 3 power from a Cisco switch (with or without 15.4 W Near full IP Phone bidirectional power negotiation enabled) or from a third-party 7971G-GE switch External power —...

  • Page 50: Power Outage

    For related information about power, refer to the documents shown in Table 2-3. These documents provide information about these topics: Cisco switches that work with the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and • 7945G The Cisco IOS releases that support bidirectional power negotiation •...

  • Page 51: Understanding Phone Configuration Files

    Trust List file containing a certificate assigned to the Cisco Unified Communications Manager and TFTP. If auto registration is not enabled and you did not add the phone to the Cisco Unified Communications Manager database, the phone does not attempt to register with Cisco Unified Communications Manager.
  • Page 52 Cisco Unified Communications Manager Administration. The MAC address uniquely identifies the phone. For more information refer to Cisco Unified Communications Manager Administration Guide. For more information about how the phone interacts with the TFTP server, refer to Cisco Unified Communications Manager System Guide, Cisco TFTP.

  • Page 53: Understanding The Phone Startup Process

    Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone goes through a standard startup process, as described in Table 2-4.

  • Page 54: Understanding The Phone Startup Process

    Note Auto-registration is disabled when you configure the CTL client. In this case, the phone must be manually added to the Cisco Unified Communications Manager database. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 2-10 OL-23092-01...

  • Page 55: Adding Phones To The Cisco Unified Communications Manager Database

    Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: Adding Phones with Auto-Registration, page 2-11 •...

  • Page 56: Adding Phones With Auto-Registration And Taps

    Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more Note than 100 phones to your network, use the Bulk Administration Tool (BAT). See...

  • Page 57: Adding Phones With Cisco Unified Communications Manager Administration

    Adding Phones with Cisco Unified Communications Manager Administration You can add phones individually to the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC address for each phone.

  • Page 58: Using Cisco Unified Ip Phones With Different Protocols

    Preparing to Install the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols From Cisco Unified Communications Manager, choose Device > Phone > Add New to add a phone Step 6 using an already created BAT phone template.

  • Page 59: Converting An In-Use Phone From One Protocol To The Other Protocol

    Several of the procedures that are described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine the MAC address for a phone in any of these ways: From the phone, choose Settings > Network Configuration and look at the MAC Address field.

  • Page 60: Determining The Mac Address Of A Cisco Unified Ip Phone

    Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 2-16 OL-23092-01...

  • Page 61: Before You Begin

    C H A P T E R Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network: Before You Begin, page 3-1 •...

  • Page 62: Chapter 3 Setting Up The Cisco Unified Ip Phone

    Each port supports 10/100 or 10/100/1000 Mbps half- or full-duplex connections to external devices. For the Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G, you can use either Category 3 or 5 cabling for 10-Mbps connections, but you must use Category 5 for 100 and 1000 Mbps connections (the Cisco Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5...

  • Page 63: Handset

    Handset The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone 7975G, 7965G, or 7945G, plug the cable into the handset and into the Handset port on the back of the phone.

  • Page 64: Audio Quality Subjective To The User

    Connecting a Headset To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls by using the headset.

  • Page 65: Enabling A Wireless Headset

    In European Union countries, use only external headsets that are fully compliant with the EMC Directive Caution [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. Table 3-1 describes the tasks. See Figure 3-2...
  • Page 66 Before You Begin Remove the hookswitch clip, if necessary (see Handset, page 3-3), from the cradle area. To install a Cisco Unified IP Phone, perform the tasks described in Table 3-1: Table 3-1 Installing the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G...
  • Page 67 Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G Rear Cable Connections: DC adapter port (DC48V) Access port Power supply with DC Connector Handset port Power cable with AC wall plug Headset port Network port Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 68 Attaching a Cisco Unified IP Phone Expansion Module, page 3-9 • Adjusting the Placement of the Cisco Unified IP Phone, page 3-11 • Configuring Startup Network Settings, page 3-15 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...

  • Page 69: Attaching A Cisco Unified Ip Phone Expansion Module

    Attaching a Cisco Unified IP Phone Expansion Module The Cisco Unified IP Phone Expansion Module can be attached to Cisco Unified IP Phone to extend the number of line appearances or speed dial buttons. You can customize the button templates for the Cisco Unified IP Phone Expansion Module to determine the number of line appearances and speed dial buttons.

  • Page 70: Feature Key Capacity Increase For Cisco Unified Ip Phones

    7962G, 7965G, or 7975G, adding up to 48 extra line appearances or programmable buttons to your phone. The line capability increase includes Directory Numbers (DN), line information menu, line ring menu, and line help ID. You can configure all the 48 additional keys on the Cisco Unified IP Phone Expansion Modules 7915 and 7916.

  • Page 71: Adjusting The Placement Of The Cisco Unified Ip Phone

    You can also mount the phone to the wall by using the footstand or by using the optional locking wall mount kit. Adjusting Cisco Unified IP Phone Footstand and Phone Height You can adjust the footstand adjustment plate on the Cisco Unified IP Phone to the height that provides optimum viewing of the phone screen. See Figure 3-6 for more information.

  • Page 72: Securing The Phone With A Cable Lock

    Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone. For an illustration on how to connect a cable lock to the Cisco Unified IP Phone 7975G, 7965G, and 7945G, see Figure 3-4.

  • Page 73: Mounting The Phone To The Wall

    Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall by using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phones.) If you attach the phone to a wall by using the standard footstand...

  • Page 74: Verifying The Phone Startup Process

    Adjustment plate—Raises and lowers phone vertically Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through these steps. These buttons flash on and off in sequence: Headset (Only if the handset is off-hook when the phone powers up.

  • Page 75: Configuring Startup Network Settings

    You may also configure these optional settings as necessary: • Domain name • DNS server IP address Collect this information and see instructions in Configuring Settings on the Cisco Unified IP Phone, page 4-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 3-15 OL-23092-01...

  • Page 76: Configuring Security On The Cisco Unified Ip Phone

    The security features protect against several threats, including threats to the identity of the phone and to data. These features establish and maintain authenticated communication streams between the phone and the Cisco Unified Communications Manager server, and digitally sign files before they are delivered. For more information about the security features, see...
  • Page 77 You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Installed. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-13 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 3-17 OL-23092-01...
  • Page 78 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 3-18 OL-23092-01...

  • Page 79: Configuration Menus On The Cisco Unified Ip Phone

    Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.

  • Page 80: Displaying A Configuration Menu

    Overview of Options Configurable from a Phone, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-17 • Security Configuration Menu, page 4-36 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...

  • Page 81: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phone

    Press the << softkey if you make a mistake. This softkey deletes the character to the left of the • cursor. Press the Cancel softkey before pressing the Save softkey to discard any changes that you have • made. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...

  • Page 82: Overview Of Options Configurable From A Phone

    Chapter 4 Configuring Settings on the Cisco Unified IP Phone Overview of Options Configurable from a Phone The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if Note necessary. For more information, see Resetting or Restoring the Cisco Unified IP Phone, page 9-14.
  • Page 83 Before you can change an option on this menu, you must unlock options as described in the Unlocking and Locking Options, page 4-3. The Edit, Yes, or No softkeys for changing network configuration options appear only if options are unlocked. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 84 Unique Media Access Control (MAC) address of the Display only—Cannot configure. phone. Host Name Unique host name that the DHCP server assigned to Display only—Cannot configure. the phone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...

  • Page 85: Network Configuration Menu

    If you change the setting of this option, you must change the PC Port Configuration option to the same setting. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 86 Shows the VPN (virtual private network) Client state: Display only—Cannot configure. Connected • Not Connected • (Supported only for the Cisco Unified IP Phone 7942G, 7945G, 7962G, 7965G, and 7975G.) Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 87 DNS server IP address. DNS Server 5 Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign backup DNS servers. Press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 88 TFTP server. Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-10 OL-23092-01...
  • Page 89 Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL or ITL files, see Unlocking the CTL and ITL files, page 4-39. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-11 OL-23092-01...
  • Page 90 4-39. BOOTP Server Indicates whether the phone obtains its Display only—Cannot configure. configuration from a Bootstrap Protocol (BootP) server instead of from a DHCP server. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-12 OL-23092-01...
  • Page 91 Edit softkey, and then enter a Advertisements. new router IP address. Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign the backup router. Press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-13 OL-23092-01...
  • Page 92 Alternate TFTP server. Scroll to the IPv6 Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-14 OL-23092-01...
  • Page 93 For information about the CTL or ITL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking CTL files, see Unlocking the CTL and ITL files, page 4-39. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-15 OL-23092-01...

  • Page 94: Understanding Dhcpv6 And Autoconfiguration

    Disabled Enabled You must manually configure an IP address and the other network settings. When DHCPv6 is disabled, the Auto IP Configuration setting is Note ignored. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-16 OL-23092-01...

  • Page 95: Device Configuration Menu

    • • Network Configuration, page 4-32 For instructions about how to access the Device Configuration menu and its sub-menus, see Displaying a Configuration Menu, page 4-2. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-17 OL-23092-01...

  • Page 96: Unified Cm Configuration

    Cisco Unified Communications Manager Administration, Cisco Unified CM Group Configuration. For an available Cisco Unified Communications Manager server, an option on the Unified CM Configuration will show the Cisco Unified Communications Manager server IP address or name and one of the states shown in Table 4-6.

  • Page 97: Sip Configuration Menu For Sip Phones

    This value will always be set to null. Call Statistics This value is set to No by default. From Cisco Unified Communications Manager Administration, choose Device > Device Settings > SIP Profile. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-19 OL-23092-01...

  • Page 98: Line Settings Menu For Sip Phones

    Use Cisco Unified Communications Manager register each line. Administration to modify. Short Name Displays the short name configured for the line. Use Cisco Unified Communications Manager Administration to modify. Longer Authentication Displays the name used by the phone for Use Cisco Unified Communications Manager...

  • Page 99: Http Configuration Menu

    The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of information. This menu also displays information about the idle display on the phone. Cisco Unified IP Phones does not support URLs with IPv6 addresses in the URL. This includes hostname Note which maps to a IPv6 address for directories, services, messages, and information URLs.
  • Page 100 Administration to modify > Device > Phone > Phone Configuration. Information URL URL of the help text that appears on the phone. From Cisco Unified Communications Manager Administration, choose > Device > Phone > Phone Configuration. Authentication URL URL that the phone uses to validate requests From Cisco Unified Communications Manager made to the phone web server.

  • Page 101: Locale Configuration Menu

    Reference. NTP IP Address 2 IP address of the secondary or backup NTP From Cisco Unified Communications Manager server. Administration, choose System > Phone NTP Reference. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-23 OL-23092-01...

  • Page 102: Ui Configuration Menu

    When this option is disabled, all automatic focus changes, including Auto Line Select, are disabled regardless of their setting. Default: Enabled Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-24 OL-23092-01...
  • Page 103 Indicates whether the phone has been enabled From Cisco Unified Communications Manager for configuring custom ring tones and wallpaper Administration, choose Device > Phone > images. Phone Configuration. Default: Enabled Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-25 OL-23092-01...

  • Page 104: Media Configuration Menu

    From Cisco Unified Communications Manager Enabled video calls when connected to an appropriately Administration, choose Device > Phone > equipped computer. Phone Configuration. (SCCP phones only) Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-26 OL-23092-01...
  • Page 105 Recording Tone option enabled. Range: 0 percent to 100 percent. (0 percent is –66 dBM and 100 percent is –3 dBM.) Default: 84 percent (–10dBM) See also: Recording Tone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-27 OL-23092-01...
  • Page 106 Configuration to set this value. Note If you allowed this option to be user controllable (in the Wideband Handset UI Control option), the user-configured value takes precedence. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-28 OL-23092-01...

  • Page 107: Power Save Configuration Menu

    Indicates whether the LCD screen automatically From Cisco Unified Communications Manager Incoming Call illuminates when a call is received. Administration, choose Device > Phone > Phone Configuration. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-29 OL-23092-01...

  • Page 108: Ethernet Configuration Menu

    The phone also has a Security Configuration menu that you access directly from the Settings menu. For Note information about the security options on that menu, see Security Configuration Menu, page 4-36. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-30 OL-23092-01...

  • Page 109: Qos Configuration Menu

    Administration, choose System > Enterprise Parameters. DSCP For Services DSCP IP classification for phone-based From Cisco Unified Communications Manager services. Administration, choose System > Enterprise Parameters. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-31 OL-23092-01...

  • Page 110: Network Configuration

    If this feature is disabled, several call statistic values display as 0. For additional information, see the following sections: Call Statistics Screen, page 7-15 • Streaming Statistics, page 8-12 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-32 OL-23092-01...

  • Page 111: Network Configuration

    CDP should be disabled on the switch port only if the phone is connected to a non-Cisco switch. The current PC and switch port CDP values are shown on the Settings menu. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-33 OL-23092-01...
  • Page 112 Administration, choose protocol, which should match the protocol supported by the Device > Phone > Phone switch. Settings include: Configuration. Enabled—default • Disabled • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-34 OL-23092-01...
  • Page 113 Table 4-5. Note Use the “Allow Auto-Configuration for Phones” setting in Cisco Unified Communications Manager Administration. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-35 OL-23092-01...

  • Page 114: Security Configuration Menu

    The phone also has a Security Configuration menu that you access from the Device menu. For information about the security options on that menu, see Security Configuration Menu, page 4-30. Table 4-21 describes the options in the security configuration menu. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-36 OL-23092-01...
  • Page 115 For more information, see Cisco Unified for this phone. Communications Manager Security Guide, Configuring Virtual Private Networks. (Supported only for the Cisco Unified IP Phone 7942G, 7945G, 7962G, 7965G, and 7975G.) Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-37 OL-23092-01...

  • Page 116: Ctl File Submenu

    One Application Server menu item appears for each phone-trust store whose certificates have been uploaded into Cisco Unified OS Administration and later downloaded into the phone’s CTL file. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-38 OL-23092-01...

  • Page 117: Itl File Submenu

    To unlock the CTL and ITL files from the Security Configuration menu, follow these steps: Procedure Step 1 Press **# to unlock options on the overall setting menu of the Cisco Unified IP Phone. Select Trust List > CTL or ITL file (depending on which file is installed in your phone). Step 2 If both CTL and ITL files are installed in your phone, you can choose any one of the options.
  • Page 118 Server 1) nor the certificate of backup TFTP (TFTP Server 2) is not in the CTL or ITL file, you must unlock the CTL file or the ITL file. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-40 OL-23092-01...

  • Page 119: Trust List Menu

    Cisco Unified Communications Manager and Unified Communications Manager Security Guide. the TFTP server used by the phone. Also displays a certificate icon if a certificate is installed for this server. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-41 OL-23092-01...

  • Page 120: 802.1X Authentication And Status

    You can access the 802.1X Authentication settings by pressing the Settings button and choosing Security Configuration > 802.1X Authentication. To exit this menu, press the Exit softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-42...
  • Page 121 You can access the 802.1X Authentication Real-Time Status by pressing the Settings button and choosing Security Configuration > 802.1X Authentication Status. To exit this menu, press the Exit softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-43 OL-23092-01...

  • Page 122: Vpn Configuration

    Secure Sockets Layer (SSL) when a phone is located outside a trusted network or when network traffic between the phone and Cisco Unified CM crosses untrusted networks. VPN Client is supported only for the Cisco Unified IP Phone 7942G, 7945G, 7962G, 7965G, and 7975G. Note Your system administrator configures the VPN Client feature as needed.

  • Page 123: Vpn Configuration Settings

    Cisco Unified Communications Manager. Auto Network Shows if option is Enabled or Display only—Configured on Cisco Unified Detection Disabled. Communications Manager. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-45 OL-23092-01...
  • Page 124 VPN tunnel is connected: tunnel is connected; otherwise, no value is displayed. AES128-SHA • AES256-SHA • DES-CBC3-SHA • If VPN is not connected, no method is shown. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 4-46 OL-23092-01...

  • Page 125: Telephony Features Available For The Phone

    For information about using most of these features on the phone, refer to your Cisco Unified IP Phone user guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A–Z.

  • Page 126: C H A P T E R 5 Configuring Features, Templates, Services, And Users

    Cisco Unified Communications Manager Administration also provides several service parameters that Note you can use to configure various telephony functions. For more information about service parameters and the functions that they control, refer to Cisco Unified Communications Manager Administration Guide. Table 5-1...
  • Page 127 Allows a user to use one-touch pickup functionality For more information, refer to the Cisco for call pickup features. Unified Communications Manager Features and Services Guide, Call Pickup. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 128 Prevents users from transferring an external call to For more information, refer to the Cisco external transfer another external number. Unified Communications Manager Features and Services Guide, External Call Transfer Restrictions. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 129 Cisco Unified IP Phone Configuration. Cisco Unified Communications Manager • System Guide, Understanding Route Plans. Cisco Unified Communications Manager • Features and Services Guide, Call Display Restrictions. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 130 You can configure an audio and/or visual alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 131 Mobility. Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 132 For more information, refer to the Cisco Integration (CTI) can designate a virtual device to receive multiple, Unified Communications Manager applications simultaneous calls for application-controlled Administration Guide, CTI Route Point redirection. Configuration. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 133 For more information, refer to the Cisco incoming call and a new voice mail message. Users Unified Communications Manager Features can customize up to six distinctive rings. and Services Guide, Custom Phone Rings. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 134 Personal Address Book entries. (See Administration Guide, Cisco Unified IP “Services” in this table.) Phone Configuration. Cisco Unified Communications Manager • System Guide, Cisco Unified IP Phone Services. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 5-10 OL-23092-01...
  • Page 135 Requires no configuration, unless you • want to use music on hold. See Music on hold in this table for information. See also: Hold Reversion in this table. • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 5-11 OL-23092-01...
  • Page 136 Remote in Use message. During these calls, a user can use the various features of the mobile phone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 5-12 OL-23092-01...
  • Page 137 Device Profile Configuration • Note This feature can also be enabled or disabled Common Phone Profile Configuration • for Extension Mobility. Cisco Unified IP Phone Configuration • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 5-13 OL-23092-01...
  • Page 138 Services Guide, Cisco Unified Mobility. Users can restrict the group of callers according to phone number and time of day. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 5-14 OL-23092-01...
  • Page 139 (DN) listed in call logs, speed Communications Manager Features and dials, and corporate directories. The Busy Lamp Services Guide, Presence. Field (BLF) for the DN displays the call state. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 5-15 OL-23092-01...
  • Page 140 QRT. Features and Services Guide, Quality Report Tool. Redial Allows users to call the most recently dialed phone Requires no configuration. number by pressing a softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 5-16 OL-23092-01...
  • Page 141 This feature does not apply to handset, speaker, and headset volumes during calls. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 5-17 OL-23092-01...
  • Page 142 (six short beeps with brief pauses). If the Play Secure Indication Tone option is • disabled, no tone is played. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 5-18 OL-23092-01...
  • Page 143 For more information refer to the Cisco same phone number or allows a user to share a Unified Communications Manager System phone number with a coworker. Guide, , Directory Number Configuration. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 5-19 OL-23092-01...
  • Page 144 Time Zone Update Updates the Cisco Unified IP Phone with time zone For more information, refer to the Cisco changes. Unified Communications Manager Administration Guide, Date/Time Group Configuration. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 5-20 OL-23092-01...
  • Page 145 Configurations. the phone and Cisco Unified Communications Manager must cross untrusted networks. (Supported only for the Cisco Unified IP Phone 7942G, 7945G, 7962G, 7965G, and 7975G.) Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 5-21 OL-23092-01...

  • Page 146: Configuring Product Specific Configuration Parameters

    Configuring Features, Templates, Services, and Users Configuring Product Specific Configuration Parameters Configuring Product Specific Configuration Parameters Cisco Unified Communications Manager Administration allows you to set some product specific configuration parameters for Cisco Unified IP Phones. Table 5-2 lists the configuration windows, their path, and the parameters in Cisco Unified Communications Manager Administration.
  • Page 147 Phone Configuration window • • Common Phone Profile window • Enterprise Phone Configuration window Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 5-23 OL-23092-01...

  • Page 148: Configuring Corporate And Personal Directories

    Configuring Corporate and Personal Directories Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phone gives users access to several directories. These directories can include: Corporate Directory—Allows a user to look up phone numbers for co-workers.

  • Page 149: Modifying Phone Button Templates

    To avoid confusion for users, do not assign a feature to a button and a softkey at the same time. Cisco Unified IP Phone 7965G: The default Cisco Unified IP Phone 7965G template that ships with the phone uses buttons 1 and 2 for lines and assigns buttons 3 through 6 as speed dial.

  • Page 150: Modifying A Phone Button Template For Personal Address Book Or Fast Dials

    Update Subscriptions to update all currently subscribed users with the changes, or users must resubscribe to the service to rebuild the correct URL. To modify a phone button template for PAB or Fast Dial, follow these steps: Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 5-26 OL-23092-01...

  • Page 151: Configuring Softkey Templates

    Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. The Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G support all the softkeys that Note are configurable in Cisco Unified Communications Manager Administration.

  • Page 152: Setting Up Services

    Setting Up Services Setting Up Services The Services button on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone (refer to the Cisco Unified IP Phone user guide for more information).

  • Page 153: Managing The User Options Web Pages

    Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user.

  • Page 154: Specifying Options That Appear On The User Options Web Pages

    A user ID and default password are needed to access the application. • These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager (see Adding Users to Cisco Unified Communications Manager, page 5-28).
  • Page 155 Hide All Settings—No call forward settings display on the User Options web pages. • Show Only Call Forward All—Only call forward all calls displays on the User Options web pages. • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 5-31 OL-23092-01...
  • Page 156 Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 5-32 OL-23092-01...

  • Page 157: Customizing And Modifying Configuration Files

    TFTP directory. You can modify files and add customized files to the TFTP directory in Cisco Unified Communications Operating System Administration, from the TFTP Server File Upload window. Refer to Cisco Unified Communications Operating System Administration Guide for information about how to upload files to the TFTP folder on a Cisco Unified Communications Manager server.

  • Page 158: Creating Custom Phone Rings

    50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.

  • Page 159: Chapter 6 Customizing The Cisco Unified Ip Phone

    Step 4 Step 5 To cache the new Ringlist.xml file, stop and start the TFTP service by using Cisco Unified Serviceability or disable and re-enable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter (located in the Advanced Service Parameters).

  • Page 160: List.xml File Format Requirements

    URL—URI that specifies where the phone obtains the full size image. • The following example (for a Cisco Unified IP Phone 7971G-GE and 7970G) shows a List.xml file that defines two images. The required Image and URL attributes must be included for each image. The TFTP URI that is shown in the example is the only supported method for linking to full size and thumbnail images.

  • Page 161: Png File Requirements For Custom Background Images

    • Color palette: • (for Cisco Unified IP Phone 7971G-GE and 7970G)—Includes up to 12-bit color (4096 colors). – You can use more than 12-bit color, but the phone will reduce the color palette to 12-bit before displaying the image. For best results, reduce the color palette of an image to 12-bit when you create a PNG file.

  • Page 162: Configuring A Custom Background Image

    PNG File Requirements for Custom Background Images, page 6-5. Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco Step 2 Unified Communications Manager: /Desktops/320x216x16 for Cisco Unified IP Phone 7975G, 7965G, and 7945G...

  • Page 163: Configuring Wideband Codec

    If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone) and if the far endpoint supports G.722, the call can connect using the G.722 codec in place of G.711. This situation occurs regardless of whether the user has enabled a wideband headset or wideband handset, but if either the headset or handset is enabled, the user may notice greater audio sensitivity during the call.

  • Page 164: Automatically Disabling The Cisco Unified Ip Phone Screen

    Table 6-1 explains the Cisco Unified Communications Manager Administration fields that control when the display turns on and off. You configure these fields in Cisco Unified Communications Manager Administration in the Product Specific configuration window. (You access this window by choosing Device >...
  • Page 165 1:30. The default value is 0:30. Display On When Disable/enable automatic illumination of the LCD screen when a call is Incoming Call received. Default: Disabled Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 166 Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Screen Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 6-10 OL-23092-01...

  • Page 167: Chapter 7 Viewing Model Information, Status, And Statistics On The Cisco Unified Ip Phone

    Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus and screens on the Cisco Unified IP Phone to view model information, status messages, network statistics, and firmware information for the phone: •...

  • Page 168: Model Information Screen

    Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen Model Information Screen The Model Information screen includes the options that are described in Table 7-1. To display the Model Information screen, press the Settings button and then select Model Information.

  • Page 169: Status Menu

    Firmware Versions Screen, page 7-13. Expansion Module(s)—Displays the Expansion Module(s) screen, which shows information about • the Cisco Unified IP Phone Expansion Module(s), if connected to the phone. For more information, Expansion Module(s) Screen, page 7-14. Status Messages Screen The Status Messages screen displays the 10 most recent status messages that the phone has generated.
  • Page 170 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu To remove current status messages, press the Clear softkey. To exit the Status Messages screen, press the Exit softkey. Table 7-2 Status Messages on the Cisco Unified IP Phone...
  • Page 171 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action DHCP timeout DHCP server did not respond.
  • Page 172 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action Error update locale One or more localization files could not be From Cisco Unified Operating System found in the TFTP directory or were not valid.
  • Page 173 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action ITL installed The ITL file is installed in the phone. The ITL None.

  • Page 174: Cisco Unified Ip Phone Administration Guide For Cisco Unified Communications Manager

    Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action Load Server is invalid Indicates an invalid TFTP server IP address or The Load Server setting is not valid.
  • Page 175 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action TFTP file not found The requested load file (.bin) was not found in Check the load ID assigned to the phone (from the TFTP directory.

  • Page 176: Network Statistics Screen

    Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action Trust List updated The CTL file, the ITL file, or both files are None.
  • Page 177 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Network Statistics Message Components (continued) Item Description One of the following values: Cause of the last reset of the phone Initialized TCP-timeout...

  • Page 178: Network Statistics

    Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Network Statistics Message Components (continued) Item Description IPv4 Information on the DHCP status. This includes the following states: CDP BOUND • CDP INIT •...

  • Page 179: Firmware Versions Screen

    Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Network Statistics Message Components (continued) Item Description IPv6 Information on the DHCPv6 status. This includes the following states: DHCP6 BOUND; • DHCP6 DISABLED •...

  • Page 180: Expansion Module(S) Screen

    DSP Load ID Identifies the digital signal processor (DSP) software version used Expansion Module(s) Screen The Expansion Module(s) screen displays information about each Cisco Unified IP Phone Expansion Module that is connected to the phone. Table 7-5 explains the information that is displayed on this screen for each connected expansion module.

  • Page 181: Call Statistics Screen

    Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-5 Expansion Module Statistics (continued) Item Description TX Retransmit Number of packets that have been retransmitted to the expansion module TX Buffer Full...
  • Page 182 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-6 Call Statistics Items (continued) Item Description Sender Size Size of voice packets, in milliseconds, in the transmitting voice stream. Rcvr Packets Number of RTP voice packets received since voice stream was opened.
  • Page 183 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-6 Call Statistics Items (continued) Item Description MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores. Cumulative Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream.

  • Page 184: Using Test Tone

    Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Using Test Tone The Cisco Unified IP Phone supports a “test tone,” which allows you to troubleshoot echo on a call as well as to test low volume levels. Procedure for Enabling the Tone Generator Verify that the phone is unlocked.
  • Page 185 When measuring echo, make sure you first set the input and output levels to 0 dB gain/attenuation on the Note trunk. This is set for the gateway (in Cisco Unified Communications Manager for MGCP) or under IOS CLI for H.323 or SIP.
  • Page 186 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 7-20 OL-23092-01...

  • Page 187: Device Logs

    C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...

  • Page 188: Accessing The Web Page For A Phone

    Procedure Step 1 Obtain the IP address of the Cisco Unified IP Phone by using one of these methods: • Search for the phone in Cisco Unified Communications Manager by choosing Device > Phone. Phones registered with Cisco Unified Communications Manager display the IP address at the top of the Phone Configuration window.

  • Page 189: C H A P T E R 8 Monitoring The Cisco Unified Ip Phone Remotely

    Enabled if you want to enable your phone. Step 5 Click Update. Some features, such as Cisco Quality Report Tool, do not function properly without access to Note the phone web pages. Disabling web access also affects any serviceability application that relies on web access, such as CiscoWorks.

  • Page 190: Configuring The Cisco Unified Ip Phone To Use Http/Https Protocols

    • The HTTP or HTTPS protocols • If your Cisco Unified IP Phone is configured to use the HTTP or HTTPS protocols (the second case above), use http://<IP_address> or https://<IP_address> for the phone’s web access. Device Information The Device Information area on a phone’s web page displays device settings and related information for the phone.

  • Page 191: Network Configuration

    Table 8-2 describes this information. You can view and set many of these items from the Network Configuration Menu and the Device Configuration Menu on the Cisco Unified IP Phone. For more information, see Chapter 5, Configuring Features, Templates, Services, and Users.
  • Page 192 URL of the help text that appears on the phone. Directories URL URL of the server from which the phone obtains directory information. Messages URL URL of the server from which the phone obtains message services. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 193 Table 8-2 Network Configuration Area Items (continued) Item Description Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services. DHCP Enabled Indicates whether DHCP is being used by the phone. DHCP Address Released Indicates the setting of the DHCP Address Released option on the phone’s Network Configuration menu.
  • Page 194 Indicates whether Link Layer Discovery Protocol Media Endpoint Discovery (LLDP-MED) is enabled on the switch port. LLDP: PC Port Indicates whether Link Layer Discovery Protocol (LLDP) is enabled on the PC port. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...

  • Page 195: Network Statistics

    Total number of multicast packets received by the phone Rx unicast Total number of unicast packets received by the phone RxPacketNoDes Total number of shed packets caused by no Direct Memory Access (DMA) descriptor Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 196 16 transmission attempts Tx broadcast Total number of broadcast packets transmitted by the phone Tx multicast Total number of multicast packets transmitted by the phone Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 8-10 OL-23092-01...

  • Page 197: Device Logs

    Accessing the Web Page for a Phone, page 8-2, and then click the Status Messages hyperlink. Debug Display area—Displays debug messages that might be useful to Cisco TAC if you require • assistance with troubleshooting. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5...

  • Page 198: Streaming Statistics

    Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
  • Page 199 Highest interval concealment ratio from start of the voice stream. Conceal Secs Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds). Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 8-13 OL-23092-01...
  • Page 200 For Cisco Unified IP Phone 7971G-GE and 7970G: G.711 gives 4.5 • G.729 A /AB gives 3.7 • MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 8-14 OL-23092-01...
  • Page 201 Configuring Settings on the Cisco Unified IP Phone • Configuring Features, Templates, Services, and Users • • Call Statistics Screen • Monitoring the Voice Quality of Calls, page 9-17 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 8-15 OL-23092-01...
  • Page 202 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 8-16 OL-23092-01...

  • Page 203: Resolving Startup Problems

    Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified Unified IP Phone or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note.

  • Page 204: Symptom: The Cisco Unified Ip Phone Does Not Go Through Its Normal Startup Process

    Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in the “Verifying the Phone Startup Process” section on page 3-14, and the LCD screen should display information.

  • Page 205: C H A P T E R 9 Troubleshooting And Maintenance

    Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified Communications Manager, the phone cannot start up properly. Ensure that the network is currently running.

  • Page 206: Verifying Dns Settings

    If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls will be affected. If the TFTP service is not running, many devices will not be able to start up successfully.

  • Page 207: Creating A New Configuration File

    Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto-registration is enabled. Review the information and...

  • Page 208: Symptom: Cisco Unified Ip Phone Unable To Obtain Ip Address

    Verifying Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check whether the particular port or switch to which the phone is connected is down and that the switch is not rebooting.

  • Page 209: Verifying Dhcp Settings

    Cisco Unified IP Phones 7971G-GE and 7970G send messages with request type 151 to renew their DHCP address leases. If the DHCP server expects messages with request type 150, the lease will be denied, forcing the Cisco Unified IP Phones 7971G-GE and 7970G to restart and request a new IP address from the DHCP server.

  • Page 210: Eliminating Dns Or Other Connectivity Errors

    Use the same TFTP server used for other functioning Cisco Unified IP Phones. On the Cisco Unified Communications Manager server, verify that the local host files have the correct Step 3 Cisco Unified Communications Manager server name mapped to the correct IP address.
  • Page 211 Cisco Unified Communications Manager page 4-42. Phone status display as “Configuring IP” or “Registering” 802.1X Authentication Status displays as “Disabled” Status menu displays DHCP status as timing out Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...

  • Page 212: General Troubleshooting Tips

    Explanation Daisy-chaining IP phones Cisco does not support connecting an IP phone to another IP phone through the PC port. Each IP phone should directly connect to a switch port. If phones are connected together in a line (by using the PC port), the phones will not work.
  • Page 213 The RxType and the TxType statistics show the codec that is being phone and another device used for a conversation between this Cisco Unified IP phone and the other device. The values of these statistics should match. If they do not, verify that the other device can handle the codec conversation or that a transcoder is in place to handle the service.
  • Page 214 If you are having problems getting CVTA to work, make sure that Video Advantage (CVTA) the PC Port is enabled, and that CDP is enabled on the PC port. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 9-12 OL-23092-01...
  • Page 215 Cisco Unified Communications Manager configuration. Enable audio server debug and capture logs from both phones. If needed, enable Java debug. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 9-13 OL-23092-01...

  • Page 216: General Troubleshooting Tips For The Cisco Unified Ip Phone Expansion Module

    Performing a Factory Reset, page 9-15 Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.

  • Page 217: Performing A Factory Reset

    While the phone is powering up, and before the Speaker button flashes on and off, press and hold #. Step 2 Continue to hold # until each line button flashes on and off in sequence in orange (for the Cisco Unified IP Phone 7975G, 7971G-GE and 7970G) or amber (for the Cisco Unified IP Phone 7965G and 7945G).
  • Page 218 You can press a key twice in a row, but if you press the keys out of sequence, the factory reset will not take place. After you press these keys, the line buttons on the phone flash orange and then green (for the Cisco Unified IP Phone 7975G, 7971G-GE and 7970G) or red (for the Cisco Unified IP Phone 7965G and 7945G), and the phone goes through the factory reset process.

  • Page 219: Using The Quality Report Tool

    Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey. This softkey is available only when the Cisco Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, and/or OnHook states.

  • Page 220: Using Voice Quality Metrics

    Conceal Ratio changes should indicate greater than 3 percent frame loss. MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss: For Cisco Unified Phones 7975G, 7965G, and 7945G: •...

  • Page 221: Where To Go For More Troubleshooting Information

    Voice quality metrics do not account for noise or distortion, only frame loss. Where to Go for More Troubleshooting Information If you have additional questions about troubleshooting the Cisco Unified IP Phones, several Cisco.com web sites can provide you with more tips. Choose from the sites available for your access level.

  • Page 222: Cleaning The Cisco Unified Ip Phone

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use a soft, dry cloth to wipe the phone and the touchscreen (or phone screen, whichever is applicable). Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.

  • Page 223: Appendix

    Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.

  • Page 224: Appendix A Providing Information To User Via A Website

    Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.

  • Page 225: How Users Subscribe To Services And Configure Phone Features

    • An overview of the tasks that users can accomplish using the web page. You can also refer users to the Cisco Unified IP Phone user guide, which is available at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html How Users Access a Voice-Messaging System Cisco Unified Communications Manager lets you integrate with many different voice mail messaging systems, including the Cisco Unity voice-messaging system.

  • Page 226: How Users Configure Personal Directory Entries

    Make sure that you have configured a default voice messaging system password for all users. How the phone indicates that voice messages are waiting. • Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method. How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone.
  • Page 227 The Configure Cisco Unified CallManager Server Information window displays. Step 5 Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and click OK. If you do not have this information, contact your system administrator.
  • Page 228 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...

  • Page 229: Appendix

    Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G This appendix provides information about feature support for the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 7.1(2).
  • Page 230 Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Table B-1 Cisco Unified IP Phones Feature Support by Protocol (continued) Protocol Features SCCP For More Information Calling Features Barge (and cBarge)
  • Page 231 Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Table B-1 Cisco Unified IP Phones Feature Support by Protocol (continued) Protocol Features SCCP For More Information Calling Features Cisco Extension Mobility...
  • Page 232 Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Table B-1 Cisco Unified IP Phones Feature Support by Protocol (continued) Protocol Features SCCP For More Information Calling Features Intra-Cluster Trust (Bulk...
  • Page 233 Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Table B-1 Cisco Unified IP Phones Feature Support by Protocol (continued) Protocol Features SCCP For More Information Calling Features Ring Setting Supported...
  • Page 234 Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Table B-1 Cisco Unified IP Phones Feature Support by Protocol (continued) Protocol Features SCCP For More Information Calling Features Voice Mail Supported...
  • Page 235 Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Table B-1 Cisco Unified IP Phones Feature Support by Protocol (continued) Protocol Features SCCP For More Information Calling Features Cisco Unified IP Phone...
  • Page 236 Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...

  • Page 237: Supporting International Users

    Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.

  • Page 238: A P P E N D I X C Supporting International Users

    In addition, while the call log or directory entry may display the full international number for the received call, the phone display may show the shortened local version of the number, without international or country codes. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...

  • Page 239: Technical Specifications

    A P P E N D I X Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 7970 Series. Physical and Operating Environment Specifications, page D-1 • Cable Specifications, page D-2 • • Network and Access Port Pinouts, page D-3...
  • Page 240 RJ-45 jack for the LAN 10/100/1000BaseT connection (labeled 10/100/1000 SW). • RJ-45 jack for a second 10/100/1000BaseT compliant connection (labeled 10/100/1000 PC). • 3.5 mm jack for microphone and speaker connection (for Cisco Unified IP Phone 7971G-GE and 7970G only). • 48-volt power connector.
  • Page 241 BI_DD- BI_DA- BI_DC+ BI_DC- “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data B”, “Data Note C” and “Data D”, respectively. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 242 Appendix D Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...

  • Page 243: Basic Phone Administration Steps

    They are a streamlined approach to get a new user and corresponding phone running on the system. These procedures are designed to be used on a mature Cisco Unified Communications Manager system where calling search spaces, partitions, and other complicated configuration have already been done and are in place for existing users.

  • Page 244: Adding A User To Cisco Unified Communications Manager

    Adding a User Directly to Cisco Unified Communications Manager, page E-3 Adding a User From an External LDAP Directory If you added a user to an LDAP Directory (a non-Cisco Unified Communications Server directory), you can immediately synchronize that directory to the Cisco Unified Communications Manager on which you are adding this same user and the user’s phone by following these steps:...

  • Page 245: Adding A User Directly To Cisco Unified Communications Manager

    Basic Phone Administration Steps Configuring the Phone Adding a User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: Procedure Step 1 Choose User Management >...
  • Page 246 Softkey Template—Choose the appropriate softkey template. The softkey template determines – the configuration of the softkeys on Cisco Unified IP Phones. Leave this field blank if the common device configuration contains the assigned softkey template. Softkey templates are defined on the Softkey Template Configuration window of Cisco Note Unified Communications Manager Administration (Device >...
  • Page 247 The value that you choose applies to all devices that are using this directory number. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 248 Click the Go button next to the “Back to User” Related link in the upper-right corner of the – screen. Proceed to Performing Final End User Configuration Steps, page E-7. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...

  • Page 249: Performing Final End User Configuration Steps

    “Standard CCM End User Group.” To view all configured user groups, choose User Management > User Group. Click Save. Step 4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...
  • Page 250 Appendix E Basic Phone Administration Steps Performing Final End User Configuration Steps Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 OL-23092-01...

  • Page 251: I N D E X

    802.1X Authentication Status menu any call pickup about 4-37 assisted directed call park 5-3, B-1 states 4-44 Audible message waiting indicator 5-3, B-1 audience, for this document Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 IN-1 OL-23092-01...
  • Page 252 3-12 Cisco Extension Mobility Cross Cluster Service call Cisco Peer to Peer Distribution Protocol (CPPDP) authenticated 1-17 Cisco Unified Communications Manager Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 IN-2 OL-23092-01...
  • Page 253 Cisco Unified IP Phone Expansion Module 7914 CTL File menu 4-38 statistics 7-3, 7-14 CTL File screen 4-38 troubleshooting 9-14 custom phone rings cleaning the Cisco Unified IP Phone 9-20 about Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 IN-3 OL-23092-01...
  • Page 254 4-29, 6-9 Span to PC Port option 4-30 Display On Time Ethernet Information web page 4-29, 6-9 8-2, 8-9 Display On When Incoming Call Expansion Module Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 IN-4 OL-23092-01...
  • Page 255 ID blocking (MLPP) call forward music-on-hold all breakout mute all calls onhook call transfer all loop prevention on-hook dialing busy other group pickup Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 IN-5 OL-23092-01...
  • Page 256 Firmware Versions screen 7-13 hold status 5-12 footstand hookswitch clip, removing adjusting 3-11 Host Name adjustment button 1-4, 3-14 HTTP, description adjustment plate 3-14 HTTP Configuration menu identifying Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 IN-6 OL-23092-01...
  • Page 257 9-20 configuration turning on and off automatically network requirements LDAP directories, using with Cisco Unified IP preparing 2-11 Phone 5-24 procedure light strip, on handset Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 IN-7 OL-23092-01...
  • Page 258 4-26 editing values 4-3, 7-18 options IPv4 Headset Enabled 4-26 Alternate TFTP 4-10 Recording Tone 4-27 BOOTP Server 4-12 Recording Tone Duration 4-28 Default Router 1-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 IN-8 OL-23092-01...
  • Page 259 Network Configuration web page 8-2, 8-5 other group pickup 5-15, B-4 network connectivity, verifying networking protocol 802.1X BootP padlock icon 1-17, 4-3, 7-18 PC, connecting to the phone CPPDP Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 IN-9 OL-23092-01...
  • Page 260 5-16, B-4 external power remote port configuration 5-17, B-6 reset power consumption basic 9-14 power injector factory 9-15 presence-enabled directories 5-15, B-4 resetting privacy 5-16, B-4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 IN-10 OL-23092-01...
  • Page 261 Session Handoff secure configuration file session handoff 5-19 secure SRST reference 1-15 settings button security profiles 1-15, 1-16 Settings menu access 3-16, 4-2 signaling authentication 1-15 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 IN-11 OL-23092-01...
  • Page 262 IP address auto dial obtaining power automatic port synchronization requesting configuration file 2-10 auto-pickup requesting CTL file barge 1-21, 5-4 understanding block external to external transfer Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 IN-12 OL-23092-01...
  • Page 263 VPN client 5-21, B-5 IPv6 Log server 4-36 TFTP join 5-13 description log out of hunt groups 5-14 troubleshooting Log server 4-34 TFTP Server 1 4-11 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 IN-13 OL-23092-01...
  • Page 264 7-13 TFTP settings startup process 3-14 VLAN configuration Video Capability Enabled 4-26 Trust List menu video mode 4-41 5-21, B-5 video support 5-21, B-5 VLAN Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 IN-14 OL-23092-01...
  • Page 265 Ethernet Information 8-2, 8-9 Network 8-2, 8-9 Network Configuration Network Configuration web page preventing access to Status Messages 8-2, 8-11 Stream 0 8-12 Stream 1 8-3, 8-12 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 IN-15 OL-23092-01...
  • Page 266 Index Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 IN-16 OL-23092-01...

This manual is also suitable for:

Cp-7975gUnified cm 8.5

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