Educate The Customer - KVH Industries TracVision M7 Installation Manual

Educate the Customer

18
The installation process is complete! Before you
leave the vessel, test the system to verify the
antenna works properly. Then give the Customer
Welcome Kit to the customer and explain how to
use the system. Also be sure the customer
understands the following:
• Keep the radome installed on the antenna at
all times. The radome protects the antenna's
moving parts from wind, rain, and debris.
It is dangerous to watch TV while piloting a
vessel. While under way, the system is
intended for passenger entertainment only.
• The antenna must have a clear view of the
sky to receive satellite TV. Common causes of
blockage include trees, buildings, bridges,
and onboard equipment (see Figure 42).
• Heavy rain or snow may temporarily
interrupt reception.
• Clean the antenna regularly. Dirt buildup on
the radome can affect reception.
• The vessel must be located within the
selected satellite's coverage area to receive its
satellite TV signals. To view satellite coverage
maps, visit www.kvh.com/footprint.
• (DISH 1000 only) You may need to change
the operating mode when traveling between
regions. Refer to the User's Guide for details.
• Please register the system with KVH. The
registration process is quick, easy, online, and
ensures the best possible service from KVH.
Visit www.kvh.com/register
Product Registration Form for details.
• You need to activate the receiver for the
desired satellite TV service before the
receiver can decode satellite signals. KVH can
help activate a DIRECTV or DISH receiver;
just call KVH's Activation Department at
1-866-551-8004 for DIRECTV or
1-866-399-8509 for DISH
• Refer to the User's Guide for complete
operation and troubleshooting information.
26
WARNING
or refer to the
Figure 42: Example of Satellite Blockage
rac T ision V