Cadillac 2011 Escalade Owner's Manual page 518

13-2 Customer Information
STEP TWO: If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the
Cadillac Customer Assistance
Center at 1 800 458 8006. In
Canada, call the Canadian
Cadillac Customer Communication
Centre at 1-888-446-2000.
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
Dealership name and location.
Vehicle delivery date and
present mileage.
When contacting Cadillac,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE U.S. Owners:
Both General Motors and the dealer
are committed to making sure you
are completely satisfied with the
new vehicle. However, if you
continue to remain unsatisfied after
following the procedure outlined
in Steps One and Two, you can
file with the Better Business
®
Bureau (BBB) Auto Line
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs
or the interpretation of the New
Vehicle Limited Warranty. Although
you may be required to resort to this
informal dispute resolution program
prior to filing a court action, use of
the program is free of charge and
I n f o r ma t i o n P r o v i d e d b y :
your case will generally be heard
within 40 days. If you do not agree
with the decision given in your case,
you may reject it and proceed with
any other venue for relief available
to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Program
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.