Xerox DocuMate 3640 User Manual page 205

Problem: The installation will not complete successfully. If installation finishes, the scanner's
OneTouch options do not seem to work properly.
A likely cause is that some driver programs are already installed on your computer for another scanner.
They may be interfering with the installation and OneTouch options, and you need to remove those
other drivers and re-install your
you received with the other scanner for the steps to remove its driver programs. After uninstalling the
other scanner's driver programs, uninstall OneTouch using the steps on page 210 then install OneTouch
following the instructions in the Installation chapter.
Problem: Out of hard drive space error messages.
The minimum requirement of 350MB free hard drive space is for the installation of the software and
basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in size.
Free up some space on your hard drive for the software to be able to save the scanned images.
Problem: I got an "SVS001" error when installing Kofax VRS.
The message "SVS001: The VRS installation does not install an ISIS driver for the scanner you selected.
Please install the ISIS driver packaged with your scanner." is not an error message. Please click on OK to
finish the installation.
This is a message informing you that the software does not install an ISIS driver. This is the correct
behavior of the Kofax VRS software, the ISIS driver for your scanner was installed when you chose an
ISIS installation option when installing the scanner driver.
Problem: When using "Create single image files" not all of the pages scanned are sent to the
destination.
There are a limited number of times that an application can open. When "Create single image files" is
selected and you are scanning to a destination application, each side of the page scanned will open a
new instance of that application. If you want to have an image open in an application immediately,
limit your scan batch to less than 5 pages.
Alternatively, you can set your destination to be a folder location on your computer or network using
"Transfer to Storage". Select any file format and then scan a large batch of papers. At the end of
scanning, the driver will immediately save all pages scanned to that folder location without opening an
application.
Problem: With "Skip Blank Originals" selected not all of the blank pages have been removed.
If you are scanning light weight paper, such as 16lb or 18lb printer paper, the scanner may be picking
up faint images through the paper and the driver will not drop those pages out of the final file. The
"Skip Blank Originals" result will vary based on the DPI range and paper weight. Generally 100 dpi or
150 dpi produces the best results.
Problem: Using the "Repair" function for OneTouch in the Windows Control Panel caused the
OneTouch application to stop working.
1. Before attempting to repair OneTouch, unplug the USB cable connected to the scanner.
2. Perform the Change/Repair function again. If you are asked for the Install DVD, insert the disc
into the DVD-ROM player and click OK.
® DocuMate ® 3640 scanner. Please see the documentation that
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Xerox DocuMate 3640
User's Guide
205