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Related Manuals for Canon Color imageRUNNER C5185 Series
Summary of Contents for Canon Color imageRUNNER C5185 Series
- Page 1 Canon...
- Page 2 Revision 0: Service Guide Released November 2006 Revision 1: Update to the Service Revenue/Profit Calculator July 2007 Revision 2: Color imageRUNNER C5185 added to replace Color imageRUNNER C5180 Version Upgrade for Color imageRUNNER C5180/C4580/C4080 April 2008 Revision 3: ColorPASS-GX200 and Version 3 information...
- Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
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Page 4: Table Of Contents
Color imageRUNNER C5185/C4580/C4080 Series Service Guide Table of Contents Product Overview, Configuration, and Accessories -------------------------------------------- 1 A. Overview ------------------------------------------------------------------------------------------------------------------ 1 B. Configuration------------------------------------------------------------------------------------------------------------ 4 C. Accessory Options ---------------------------------------------------------------------------------------------------- 8 Finisher-X1 ------------------------------------------------------------------------------------------------------------- 8 Finisher-W1 ------------------------------------------------------------------------------------------------------------ 8 Saddle Finisher-W2 -------------------------------------------------------------------------------------------------- 8 Puncher Unit-AH1 ---------------------------------------------------------------------------------------------------- 8... - Page 5 Color imageRUNNER C5185/C4580/C4080 Series Service Guide Training Overview ---------------------------------------------------------------------------------------------------18 Certification Process------------------------------------------------------------------------------------------------18 Who Should Attend -------------------------------------------------------------------------------------------------19 What You Will Learn ------------------------------------------------------------------------------------------------19 Certification -----------------------------------------------------------------------------------------------------------20 Prerequisites----------------------------------------------------------------------------------------------------------21 Student Feedback and Course Follow-up ---------------------------------------------------------------------21 Training Facilities ----------------------------------------------------------------------------------------------------22 Materials ---------------------------------------------------------------------------------------------------------------22 III. Servicing Notes ---------------------------------------------------------------------------------------------23 A. Power and Plug Requirements -----------------------------------------------------------------------------------23 B.
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Page 6: Product Overview, Configuration, And Accessories
Up to 51 ppm Color or B&W Up to 45 ppm B&W Up to 40 ppm B&W One of the major enhancements to the Color imageRUNNER C5185 Series is that these devices offer a Color Single Pass Duplex Document Feeder with dual sided scanning capabilities. -
Page 7: Color Imagerunner C5185/C4580/C4080 Series "Base" Model & "I" Model Comparisons (Table 2)
Versioning (WebDAV) protocol, enabling the Color imageRUNNER to securely send documents to a shared storage service over the Internet. The Color imageRUNNER C5185/C4580/C4080 Series offers the option to add a single- or multi-line Super G3 fax module to further extend the capabilities of Color Universal Send. -
Page 8: Color Imagerunner C5185/C4580/C4080 Series Compatibility (Table 3)
Color imageRUNNER C5185/C4580/C4080 Series Service Guide Color imageRUNNER C5185/C4580/C4080 Series Compatibility (Table 3) New Items C4080/C4080i C5180/C5180i C4580/C4580i C5185\ C5185i Item Current Current Current Color Image Reader-F1 Duplex Color Image Reader-G1 Cassette Feeding Unit-Z1 Cassette Feeding Unit-Z2 Plain Pedestal-E1 Plain Pedestal-E2... -
Page 9: Configuration
Color imageRUNNER C4080i V2 1389B047AA Accessory Options Cassette Feeding Unit-Z2 1874B002AA Plain Pedestal-E2 (for Color imageRUNNER C5185 Series) 1875B004AA Plain Pedestal-E1 (for Color imageRUNNER C4580/C4080) 1423B004AA Item Numbers and Part Numbers are subject to change due to engineering changes, etc. - Page 10 Color imageRUNNER C5185/C4580/C4080 Series Service Guide Item Item Number Paper Deck-Y1 1110B002AA Finisher-X1 1113B001AA Finisher-W1 1111B001AA Saddle Finisher-W2 1112B001AA Puncher Unit-AH1 1114B002AA Color imageRUNNER C5185/C4580/C4080 Series Service Guide April 2008 Rev. 3 Page 5...
- Page 11 Color imageRUNNER C5185/C4580/C4080 Series Service Guide Item Item Number Stack Bypass Alignment Tray-B1 0479B001AA Copy Tray-N1 1551B001AA Copy Tray-M1 1424B001AA Document Tray-J1 8065A001AC Cassette-X1 7769A001AD Key Switch Unit-A2 8203A002AA Card Reader-D1 6576A001AA Basic Card Set 0500A002AA Copy Card Set 1 (1-30)
- Page 12 GPR-20/21 Drum Unit Magenta 0256B001AA GPR-20/21 Drum Unit Cyan 0257B001AA GPR-20/21 Drum Unit Black 0258B001AA GPR-20 Toner Yellow (For Color imageRUNNER C5185/C5180 Series) 1066B001AA GPR-20 Toner Magenta (For Color imageRUNNER C5185/C5180 Series) 1067B001AA GPR-20 Toner Cyan (For Color imageRUNNER C5185/C5180 Series) 1068B001AA...
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Page 13: Accessory Options
Color imageRUNNER C5185/C4580/C4080 Series Service Guide C. Accessory Options 1. Finisher-X1 • A single tray holding up to 1,000 sheets • Corner stapling up to 50 sheets (17 to 20 lb bond (64 to 80 g/m • Finisher-X1, Finisher-W1 or Saddle Finisher-W2 cannot be installed at the same time •... -
Page 14: Plain Pedestal-E1/E2
• Provides a space to store toner or additional paper supply Notes: • Plain Pedestal-E1 supports Color imageRUNNER C5180 • Plain Pedestal-E2 supports Color imageRUNNER C5185 8. Super G3 FaxBoard-V3 • Provides a connection for one telephone line to enable traditional faxing capabilities •... -
Page 15: Colorpass-Gx200
Color imageRUNNER C5185/C4580/C4080 Series Service Guide 2. ColorPASS-GX200 The ColorPASS-GX200 is a high-end external print controller for the Color imageRUNNER C5185/C4580/C4080 (“Base” models only) with powerful RIP, improved system software, and hardware features for light production and graphic arts to maximize document throughput. -
Page 16: Impose V2.7
Color imageRUNNER C5185/C4580/C4080 Series Service Guide Feature imagePASS-H1 V2.0 ColorPASS–GX200 Option Option Compose v2.0 Option Standard Hot Folders v2.0 (with MS Office Filters) Option Standard Paper Catalog Kit Option Standard Secure Erase v 1.0 Graphics Arts Feature Set Option Graphics Arts Package –Premium... -
Page 17: Paper Catalog Kit (For Imagepass-H1 V2.0)
• Feature gives operators access from applications, such as Command WorkStation 8. UFRII/PCL Printer Kit-N2 • Canon controller enables networked printing with support for PCL 5c, PCL6, and UFR II print drivers • Optional for the “Base” models • Standard on the “i” models •... -
Page 18: Secure Watermark-A1
SAP R/3, as well as Windows Based Applications. The Barcode Printing Kit-A1 requires LMS activation. Refer to the Barcode Printing Kit-A1 Addendum on the Canon USA ISG Central and e-Support websites for complete information. Requires UFRII/PCL Printer Kit-N1. -
Page 19: Hdd Data Encryption Kit-B1
The HDD Encryption Kit-B1 encrypts image data before writing to the HDD. This kit provides protection for all data including documents stored in Mail Boxes. The HDD Data Encryption Kit-B1 is equipped with the Canon MFP Security Chip 1.00 which has acquired Common Criteria Certification EAL3. -
Page 20: Web Access Software-E1
Color imageRUNNER C5185/C4580/C4080 Series Service Guide 3. Web Access Software-E1 With Web Access Software-E1 the end-user can view web pages directly from the device control panel. When the end-user presses the [Web Access] tab, the Web Browser screen is displayed. From here, they can enter a URL and browse various web pages or download and print PDF files from the web. -
Page 21: Accessibility Options
Color imageRUNNER C5185/C4580/C4080 Series Service Guide F. Accessibility Options 1. Voice Guidance Kit-A2 The Voice Guidance Kit-A2 option is designed to assist visually impaired users in operating the imageRUNNER device. They will be able to select functions on the control panel and the device will provide audible confirmation of the selected operations through a voice guidance board. -
Page 22: Dealer Sales/Service Authorization Requirements
Authorized Reseller’s location must have at least one employee who has successfully completed the appropriate Color imageRUNNER device Training Program and received certified status. For a Canon copier dealership, a System Engineer (SE) working with Canon connectivity products should have the following basic job functions: •... -
Page 23: Training Offerings
• Novell CNA or Novell CNE / Microsoft MCSE certification • A Canon copier Service Technician with two years of experience centered on connectivity products A degree in computer science, engineering, or a computer technician with two years of experience is required in the above areas. -
Page 24: Who Should Attend
Color imageRUNNER C5185/C4580/C4080 Series Service Guide Color imageRUNNER C5180 Series (Phase 2) • Online Course: The online modules will focus on the specifications, theory, and knowledge necessary to successfully complete the intensive hands-on environment of the classroom course. These online modules will be pre-requisites for the classroom course. -
Page 25: Certification
Color imageRUNNER C5185/C4580/C4080 Series Service Guide Classroom The classroom portion is comprised of hands-on real world scenario labs and practical exercises that are designed to enhance the technician’s ability to apply the information learned. This advanced learning technique will serve to reinforce the knowledge gained during the online portion of the... -
Page 26: Prerequisites
7. Student Feedback and Course Follow-up All students attending the Color imageRUNNER C5180 Series class at a Canon USA Regional Training Center will be asked to complete a ten- question feedback survey. In addition, all students completing the Color imageRUNNER C5180 Series Technical Training course will receive a Training Survey ninety (90) days after the class. -
Page 27: Training Facilities
Color imageRUNNER C5185/C4580/C4080 Series Service Guide 8. Training Facilities Training is available in each of the Canon USA regional offices. • Jamesburg, New Jersey • Norcross, Georgia • Irving, Texas • Irvine, California • Itasca, Illinois This course will also be available through the Canon USA Authorized Training Provider (ATP) program. -
Page 28: Servicing Notes
III. Servicing Notes A. Power and Plug Requirements The Color imageRUNNER C5185 Series requires a NEMA 5-20R receptacle for proper operation. Confirm that a NEMA 5-20R receptacle is available prior to installation. The Color imageRUNNER C4580/C4080 Series requires a NEMA 5-15R receptacle for proper operation. -
Page 29: Installation Space Requirements
Color imageRUNNER C5185/C4580/C4080 Series Service Guide B. Installation Space Requirements The Color imageRUNNER C5185/C4580/C4080 Series approximate space requirements for installation differ depending on how it is configured with the optional accessories. Installation Space Diagram Standard Configuration (Table 9) Installation Space Diagram Full Configuration (Table 10) -
Page 30: Installation Times
D. Service Support Tool The Service Support Tool (Version 3.2 or later) is available via the Canon USA e-Support Center for updating the following system components: • System Software stored on the Hard Disk Drive (HDD) •... -
Page 31: Computer Requirements
Color imageRUNNER C5185/C4580/C4080 Series Service Guide E. Computer Requirements Canon USA strongly recommends that dealers have a computer (desktop or laptop) available for use as a primary service tool to adequately service the Color imageRUNNER device. The following are the recommended Desktop PC or Laptop specifications use for the download: •... -
Page 32: Meap Counter
Color imageRUNNER C5185/C4580/C4080 Series Service Guide H. MEAP Counter In addition to the Soft Counter function, a MEAP Application Counter counts the number of prints and scans per MEAP application. There are two methods to display the MEAP Application Counter value:... -
Page 33: License Management System (Lms)
Color imageRUNNER C5185/C4580/C4080 Series Service Guide I. License Management System (LMS) Optional software features are preinstalled on all new units. To activate the software programs, the feature must be licensed through the License Management System (LMS) server. This replaces the need for additional hardware or dongles to activate new software. -
Page 34: Consumable Parts
Color imageRUNNER C5185/C4580/C4080 Series Service Guide K. Consumable Parts Consumable parts are defined as those parts having a limited life that will be reached during a customer’s specific machine operation and should be replaced as needed. Examples of consumable parts may include but are not limited to feed rollers, cleaner blades, etc. -
Page 35: Accessories Consumable Parts List (Table 15)
Color imageRUNNER C5185/C4580/C4080 Series Service Guide Accessories Consumable Parts List (Table 15) Estimated Life Description Part Number Quantity Remarks (copies/prints Pickup roller FC3-0722-000 80,000 Separation plate FL2-0748-000 80,000 Separation roller FC5-3115-000 80,000 Separation pad FL2-0749-000 80,000 Dust collection tape A... -
Page 36: Consumables
Color imageRUNNER C5185/C4580/C4080 Series Service Guide L. Consumables Consumables are all products and materials which are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals and toner. A number of factors go into the approximate life expectancy of a consumable, for example, in the case of toner yield, paper size and the amount of coverage per page must be considered. - Page 37 • Image or Average Fill Ratio of 5% • Color Ratio of 70% Color / 30% B&W for the Color imageRUNNER C5185 Series and 60% Color / 40% B&W for the imageRUNNER C4580/C4080 Series •...
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Page 38: Periodic Maintenance
Color imageRUNNER C5185/C4580/C4080 Series Service Guide M. Periodic Maintenance Some parts of the machine must be checked and/or replaced on a periodic basis to ensure a specific level of machine performance. These parts are likely to affect the performance once they fail even in the absence of external change or damage. -
Page 39: Special Tools, Solvents & Oils
Lubrication; e.g., scanner rail FY9-6011-000 Super Lube Grease Apply to the gear of the Fixing Assembly. FY9-6005-000 Refer to the Color imageRUNNER C5185/C4580/C4080 Series Service Manual for complete details. Color imageRUNNER C5185/C4580/C4080 Series Service Guide April 2008 Rev. 3 Page 34... -
Page 40: Suggested End-User Customer Service Offerings
Color imageRUNNER C5185/C4580/C4080 Series Service Guide Suggested End-User Customer Service Offerings A. Monthly Copy Volume Note: The maximum monthly volume (print/copy) represents the maximum number of pages the machine can produce within a one-month period (based upon letter size paper). However, the device should not be used to produce this or a greater volume on a consistent monthly basis. -
Page 41: Warranty Administration Reduction Program (Warp)
Color imageRUNNER C5185/C4580/C4080 Series Service Guide • ColorPASS-GX200 Ninety (90) days after delivery to the original purchaser by Canon or its authorized dealer. For detailed warranty information, please refer to the Canon ColorPASS Series Limited Warranty located in the Appendix. -
Page 42: E-Tag Warranty Claim Form
To check your on-line warranty credits, log onto the ISG Central website at http://www.isgcentral.cusa.canon.com. Go to the Canon Network Access (CNA) site to view e-Tag warranty credit information. The e-Tag claim form can be found in the warranty section of the e-Support Center website at http://www.support.cusa.canon.com. -
Page 43: On-Line Warranty Credit Inquiry
To view your on-line warranty credits, log onto the ISG Central website at http://www.isgcentral.cusa.canon.com. Go to the Canon Network Access (CNA) site to view e-Tag and Flat-Rate warranty credit information. After authorization, part, drum and labor credits are posted the following business day. -
Page 44: Warranty Parts For Repair
Warranty Parts over $300.00 not on the Repair List: All original defective parts with a dealer cost valued over $300.00, that are not specified on the Repair List must be submitted to Canon Virginia, Inc. with a completed e-Tag claim form and a handwritten or computer generated copy of the machine service history. -
Page 45: Colorpass-Gx200 Parts Support Program
Support Program your dealership will not be required to stock expensive parts. Canon USA, Inc. will provide replacement parts at no-charge for the ColorPASS-GX200 on an exchange basis for a period of nine (9) months. This includes the ninety (90) day warranty period and the six (6) months following. -
Page 46: Product Technical Support Offerings
• Submit and update your profile information such as cell phone number, e- mail address or company address. To do so, you can logon to e-Support and access the “Current Profile” section to make updates or call Canon USA’s TSC. Accurate profile information will allow for quick contact if more information is required from the caller later on. -
Page 47: Canon Usa Support Offerings
1. Canon USA Technical Support Center Live phone based technical support from the Canon USA TSC is limited to those technicians who are certified to service a Color imageRUNNER device or are enrolled for technical training. -
Page 48: Internet Support
• Track and Modify logged Cases • Review all open Cases In order to access e-Support, you must first register for a Support ID. To register for a Support ID, go on-line to the Canon USA Systems and Technical Support Division’s... - Page 49 Color imageRUNNER C5185/C4580/C4080 Series Service Guide b) Canon USA ISG Central Website Complete versions of the Service Guides are available on the Canon USA ISG Central website (http://isgcentral.cusa.canon.com/). Access is limited to the Authorized Dealer’s Management staff; please contact your Dealer Administrator to request access to the System and Technical Support Section of ISG Central.
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Page 50: Call Escalation Procedure
Color imageRUNNER C5185/C4580/C4080 Series Service Guide C. Call Escalation Procedure Canon USA provides a time sensitive call escalation process for all authorized Color imageRUNNER Dealers. The TSC is the single point of entry for this process. Once a call is placed to the TSC and information is logged into the call management system, a case number will be assigned to the call. -
Page 51: Appendix
Automatic or Manual (9 Levels) Network Interface Connections 10/100 Base-TX (RJ-45) Color imageRUNNER C5185: Approximately 35 5/8” x 24-3/8" x 33-1/2" w/ Duplex Color image Reader-G1 Dimensions (H x W x D): Color imageRUNNER C4580/C4080: Approximately 35" x 24-3/8" x 33-1/2" w/ Color image Reader-F1 Color imageRUNNER C5185: Approximately 309 lbs. -
Page 52: Single Pass Dadf (Table 22)
Color imageRUNNER C5185/C4580/C4080 Series Service Guide Single Pass DADF (Table 22) Single Pass DADF (Standard for Color imageRUNNER C5185 only) Type Automatic Document Feeder 11" x 17", LGL, LTR, LTRR, STMT, or STMTR Size and Weight of Originals 1-sided scanning: 11 to 32 lb bond (42 to 128 g/m... -
Page 53: Color Universal Send E-Mail / I-Fax Features Specifications (Table 25)
Color imageRUNNER C5185/C4580/C4080 Series Service Guide Color Universal Send e-mail / i-Fax Features Specifications (Table 25) Color Universal Send e-mail / i-Fax Features SMTP, POP3, i-Fax (Simple, Full) Up to 100 x 100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi,... -
Page 54: Finisher-X1 Specifications (Table 29)
Color imageRUNNER C5185/C4580/C4080 Series Service Guide Finisher-X1 Specifications (Table 29) Finisher-X1 Specifications Size: 12”x18”, 11” x 17”, LGL, LTR,LTRR, STMTR, EXEC, Irregular size (3 15/16” x Paper Size 5 7/8” to 12 7/8” x 18” (100 mm x 148 mm to 320 mm x 457 mm)) -
Page 55: Finisher-W1/Saddle Finisher-W2 (Table 30)
Color imageRUNNER C5185/C4580/C4080 Series Service Guide Finisher-W1/Saddle Finisher-W2 (Table 30) Finisher-W1/Saddle Finisher-W2 Specifications Number of Trays 3 Trays Standard: 12" x18", 11" x17", Legal, Letter, Letter-R, Statement-R, Executive Paper Size Non-Standard: 3-15/16" x5-7/8" to 12-7/8" x18" Paper Weight 17 lb. Bond to 140 lb. Index... -
Page 56: Puncher Unit-Ah1 Specifications (Table 31)
Color imageRUNNER C5185/C4580/C4080 Series Service Guide Puncher Unit-AH1 Specifications (Table 31) Puncher Unit-AH1 Specifications Paper Size 11" x17", Legal, Letter, Letter-R Max Paper Weight 17 lb. Bond to 140 lb. Index 3 Holes (Letter, 11" x17") Punch Type 2 Holes (Legal, Letter-R) -
Page 57: Imagepass-H1 V2.0 Specifications (Table 35)
Color imageRUNNER C5185/C4580/C4080 Series Service Guide imagePASS-H1 V2.0 Specifications (Table 35) imagePASS-H1 V2.0 Specifications Connectable Device Color imageRUNNER C5185/C5180/C4580/C4080 “Base” models Type Piggyback Celeron M 1.5 GHz System System 8e Release 2 Memory ( Std/Max) 256 MB (std) / 512 MB (max) -
Page 58: Colorpass-Gx200 Specifications (Table 36)
Color imageRUNNER C5185/C4580/C4080 Series Service Guide ColorPASS-GX200 Specifications (Table 36) ColorPASS-GX200 Specifications Connectable Device Color imageRUNNER C5180/C4580/C4080 “Base” models Type External Intel Core2 Duo E6400, 2.13 GHz System 8 Release 2 Memory 1 GB (std) Hard Disk Drive 160 GB... -
Page 59: Warranty
Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof. -
Page 60: Drum Unit Limited Warranty
Drum Unit or use of it to make 60,000 prints or copies (or a combination of both), whichever comes first, Canon shall provide a credit ("Credit") to the original purchaser toward a replacement Drum Unit if the Drum Unit fails to operate under normal use and service by reason of any defect in workmanship and materials, other than exterior defects, such as nicks, scratches or dents. -
Page 61: Canon Colorpass Series Limited Warranty
CANON ColorPASS Series LIMITED WARRANTY The limited warranty set forth below is given by Canon U.S.A., Inc. in the United States and Canon Canada, Inc. in Canada (herein referred to collectively as “Canon “) with respect to the Canon ColorPASS Controller (the “Controller”) accompanying this limited warranty and described below. -
Page 62: List Of Tables
Color imageRUNNER C5185/C4580/C4080 Series Service Guide D. List of Tables Speed Comparisons (Table 1) ....................1 Color imageRUNNER C5185/C4580/C4080 Series “Base” Model & “i” Model Comparisons (Table 2) ............................2 Color imageRUNNER C5185/C4580/C4080 Series Compatibility (Table 3) ......3 Configuration (Table 4)........................4 imagePASS-H1 V2.0/ColorPASS-GX200 Comparison (Table 5) ..........10 Data Erased with HDD Data Encryption Kit-B1 (Table 6) ............14...