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LCD Monitor.book Page 19 Tuesday, June 22, 2004 11:15 AM
Creative Customer Support Services
At Creative, in addition to giving you the best products, we are
committed to providing you with a comprehensive range of support
services. These support services are designed to assist you with the
setup and use of your Creative product. In order to provide you with an
accurate and timely response, please have the following information
available beforehand:
• Name, model and serial number of your Creative product
• Computer make, model and operating system, for example, Microsoft
• Details of your question, such as any message boxes that appear
• Place and date of purchase
To access our support services, go to www.creative.com/support.
Support Services
Knowledge Base
www.creative.com/support/
Creative's Knowledge Base empowers you to quickly find solutions to your questions. Using
natural language support and stepping you through targeted questions, the Knowledge Base
will help you pinpoint the best solution to your particular question. The Knowledge Base also
provides access to Frequently Asked Questions (FAQs) and Technical Specifications on
Creative products.
Email
Should a solution be unavailable on the Creative Knowledge Base, you can contact our
support staff through email by completing our web-based form (see the Customer Support
Services Centers section for information on regional email addresses).
Product Documentation
In addition, the Creative web site contains an extensive library of product installation and user
guides for your Creative product.
Telephone
Where web access is unavailable, you may contact our service support team via telephone.
Telephone numbers can be found in the Customer Support Services Centers section.
Product Registration and Returns
Registering your Product
In order to provide you with better support services, we ask that you register your product.
You can do this when installing your product or, alternatively, you can go to
www.creative.com/register and register online. Please note that your warranty rights are
not dependent on product registration.
There are a host of benefits to registering your product, such as:
• Email notifications of attractive promotions and events.
• News and tips on upcoming products.
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