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LCD Monitor.book Page 17 Tuesday, June 22, 2004 11:15 AM
Creative Limited Warranty
Creative Technology Ltd. ("Creative") warrants that the retail hardware product herein ("Product") is free of material
defects in materials and workmanship that result in Product failure during normal usage, according to the following
terms and conditions:
1.
The limited warranty extends only to the original end-user purchaser and holder of this warranty ("You" or "Your")
and is not transferable or assignable to any subsequent purchaser.
2.
You must provide proof of purchase of the Product by a dated itemized receipt to be eligible for this limited
warranty.
3.
The limited warranty is ONLY applicable in the country or territory where the product was purchased from an
authorized Creative retailer and excludes any product that has not been purchased as new or is obtained as a result
of the purchase of a non-Creative product.
4.
During the Warranty Period (as provided below), Creative will repair, or replace, at Creative's sole option, any
defective parts or any parts that will not properly operate for their intended purpose with new or refurbished parts
if such repair or replacement is needed.
a. The limited warranty for the Product extends for ONE (1) year from the date of your purchase ("Warranty
Period"). The warranty period will be extended by each whole day that the Product is out of Your possession for
repair under this warranty.
b. Creative will pay for the labor charges incurred by Creative in repairing or replacing the defective parts during
the Warranty Period from the date of your purchase.
c. You will not have to pay for any such replacement parts.
d.Creative also warrants that the repaired or replaced parts will be free from defects in material and workmanship
for a period of NINETY (90) days from the date of repair or replacement, or for the remainder of the Warranty
Period, whichever is greater.
5.
Creative does not warrant uninterrupted or error-free operation of the Product. Creative is not under any
obligation to support the Product for all operating environments, including but not limited to, interoperability with
all current and/or future versions of software or hardware.
6.
For Products that are capable of storing data: Creative is not responsible or liable for any data stored on the
Product that is lost, deleted, or is otherwise inaccessible. All data will be deleted from the Product during repairs.
You should remove or make a backup copy of any data stored on the Product prior to shipping the Product to
Creative.
7.
If a problem develops during the Warranty Period, please refer to the Product Returns section of the Creative
Customer Support Services documentation accompanying the Product. This document will provide you with
contact information for a local Creative office and step-by-step procedures for returning the Product for warranty
service.
a. You must provide proof of purchase of the Product by a dated itemized receipt.
b. You will bear the cost of shipping the Product to Creative. Creative will bear the cost of shipping the Product
back to You after completing the warranty service.
c. You must be issued a Return Merchandise Authorization (RMA) number. Write the RMA number on the outside
of the package. Creative will not accept a return that does not have a RMA number on the outer packaging.
d.Only return the defective item(s). Creative is not responsible for other products or accessories returned with
the defective item.
8.
The limited warranty does not apply to:
a. Damage caused by normal wear and tear, abnormal use or conditions, misuse, neglect, abuse, accident, improper
handling or storage, exposure to moisture, unauthorized modifications, alterations, or repairs, improper
installation, improper use of any electrical source, undue physical or electrical stress, operator error,
non-compliance with instructions or other acts which are not the fault of Creative, including damage or loss
during shipment.
b. Damage from external causes such as floods, storms, fires, sand, dirt, earthquakes, an Act of God, exposure to
sunlight, weather, moisture, heat, or corrosive environments, electrical surges, battery leakage, theft, or damage
caused by the connection to other products not recommended for interconnection by Creative.
c. Damage or loss of data due to (i) interoperability with current and/or future versions of operating systems or
other current and/or future software and hardware, (ii) a computer virus, worm, Trojan horse or memory
content corruption, or (iii) malfunction or defect of the Product.
d.Counterfeit products or any accompanying products not bearing a Creative serial number provided with the
Product, or in the case of communications products, the use of the Product outside the borders of the country
intended for use (as indicated by local telecommunication approval stickers).
e.Any Product that has had its serial number altered, defaced or removed.
f. Any defect occurring after the expiration of the Warranty Period or where Creative was not advised in writing of
an alleged defect or malfunction within seven (7) days after the expiration of the Warranty Period.
9.
Creative's limit of liability under the limited warranty is the actual cash value of the Product at the time You return
the Product for repair (e.g., the purchase price of the Product less a reasonable amount for usage). Creative will
not be liable for any other losses or damages. These remedies are Your exclusive remedies for breach of warranty.
Any action or lawsuit for breach of warranty must be commenced within eighteen (18) months following the
purchase of the Product.
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