Konica Minolta bizhub PRO950 Troubleshooting Manual page 44

1.4 Situation of needed controller log and captured files
The following list describes which case the controller log and captured files are required,
generally.
Example of the symptom
Decreasing of productivity
garbage characters / Image shift /
Image rotation
The paper doesn't output
to designated output tray.
When outputting, controller locks up
and doesn't output.
2. Procedure for acquisition
2.1 Procedure of acquisition of the controller defective log
<<Timing of connecting USB memory to the USB port on the IC-board and capturing controller
log>>
After the symptom occurred. (Best timing is immediate aftermath of the symptom occurrence.)
1. Store the key file for acquisition of the controller defective log (showalllog) in the USB
memory with empty space.
2. Connect the USB memory to the USB port provided on the IC board (ICB).
3. Wait until the "Data" lamp on the operation panel of the main body stops flashing. Or, wait
until the access lamp of the USB memory stops flashing.
* The data acquisition is normally completed in about 15 seconds after the lamp stops
flashing.
* The "Data" lamp on the operation panel normally flashes while the defective log is being
collected. However, the lamp will not flash when there occurs a communication error
between the controller and the main body.
4. Check to see if the name of a log file obtained is shown in the upper left section of the screen
when the following buttons are pressed down on the operation panel:
[MACHINE]-[Controller]-[98 log file]. (IPLog_yyyymmdd_hhmmss.log)
* You cannot check when there occurs a communication error between the controller and the
main body.
5. Remove the USB memory from the USB port provided on the IC board (ICB).
6. Check to see if there is an IPLog_yyyymmddhhmmss.log file obtained on the day in the USB
memory, and then copy all of the files stored to the PC.
Production Support Department 2
Controller defective log
O
X
O
2
42/48
2009/08/07
BT-CSO
Controller capture
O
O
O