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TROUBLESHOOTING
Trouble
1. No power/
No green light on
membrane switch
2. Green, Blue or
Yellow indicator light
does not work.
3. Image Management
Software does not
recognize the ScanX
when selected.
4. Plate does not
scan properly.
5. No image appears
after scanning.
Note:
There should be an image on the plate only
if the in-line eraser mode was disabled
during scanning.
Important:
Do not allow the
PSP to be exposed
to light between
taking an X-ray and
scanning with the
ScanX.
Possible Cause
• Not plugged in.
• No power at Mains
Outlet
• The ScanX has not been
turned on.
• Defective power supply
• Defective light or circuitry.
• Inadequate Computer
System.
• The ScanX has not been
turned on.
• The computer connection
cable is loose or defective.
• The computer does not
recognize that the ScanX is
connected.
• ScanX hardware problem.
• The PSP was not pushed
far enough into the ScanX.
• The PSP fed backwards
(printed side towards ScanX).
• The PSP was
erased prior to scanning.
• Hardware failure.
• X-ray source failed.
24
Corrective Action
• Check the line cord
connection is firmly
plugged in.
• Make sure outlet is
grounded and has power.
• Make sure that the rocker
switch is set to ON (1).
• Call your authorized Air
Techniques dealer.
• Call your authorized Air
Techniques dealer.
• Verify Computer System
requirements (Page 10).
• Make sure that the READY
switch is set to ON and
the green indicator light is
illuminated.
• Reconnect the cable.
Check for tightness.
Replace if necessary.
• Verify that the Setup
program was correctly
installed (Page 14).
Use different USB port.
• Call your authorized Air
Techniques dealer.
• Fully feed the PSP into the
Plate Guide.
• If Eraser mode was dis-
abled during scanning,
quickly refeed the plate
with the printed side out.
If Eraser mode was
enabled during scanning,
retake image.
• Feed the PSPs into the
scanner immediately and
quickly after removal from
the Barrier Envelope.
• Call your authorized Air
Techniques dealer.
• Call your X-ray service
dealer.
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