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Troubleshooting
If you are having a problem with your TV, try the suggestions below. If
the problem persists, contact your nearest Sony dealer.
Make sure the power cord is plugged in.
No picture, no
sound
If red light is flashing on the front of your TV for more
than a few minutes, disconnect and reconnect the
power cord to restore the TV. If the problem continues,
call your local service center.
Check the TV/VIDEO settings: when watching TV, set
to TV; when watching video equipment, set to VIDEO
(page 14).
Make sure the batteries have been inserted correctly
into the remote control (page 2).
Try another channel, it could be station trouble.
Poor or no
Adjust Picture in the Video menu (page 22).
picture, good
Adjust Brightness in the Video menu (page 22).
sound
Check the antenna and/or cable connections (page 3).
Good picture,
Press
so that MUTING disappears from the
no sound
screen (page 14).
Check your Audio settings. Your TV may be set to
Auto-SAP (page 24).
No color
Adjust Color in the Video menu (page 22).
No signal
Check the Cable setting in the Channel Setup menu
(page 25).
Check the antenna and/or cable connections (page 3).
Make sure the channel selected is currently
broadcasting.
Dotted lines or
Adjust the antenna.
stripes
Move the TV away from other electronic equipment.
Some electronic equipment can create electrical noise,
which can interfere with TV reception.
Double images
Check your outdoor antenna or call your cable service.
or ghosts
Other Information
39
Operating Instructions
Cannot receive
Make sure Cable is set to OFF in the Channel Setup
higher number
menu (page 25).
channels (UHF)
Perform Auto Program to add channels that are not
when using an
presently in the memory (page 16).
antenna
Cable stations
Make sure Cable is set to ON in the Channel Setup
don't seem to
menu (page 25).
work
Perform Auto Program to add channels that are not
presently in the memory (page 16).
Remote control
Batteries could be weak. Replace them (page 2).
does not
Move the TV 3-4 feet away from fluorescent lights.
operate
The TV needs
Clean the TV with a soft dry cloth. Never use strong
to be cleaned
solvents such as thinner or benzine, which might
damage the finish of the cabinet.
Lost password
In the password screen, enter the following master
for Parental
password: 4357. After using the master password, you
Control
must create a new password, it cannot be used to
unlock currently blocked channels.
You lost your
You can use the front A/V panel controls to access the
remote control
menu. Press
to open the menu. Use the
buttons on the front A/V panel instead of the
buttons on the remote control. Use the
the front A/V panel instead of the
buttons on the remote control. Press
the setting or adjustment is complete. Contact your
nearest Sony dealer to order a replacement.
If you use the
button to close the Basic menu, only
Cannot access
the Basic menu appears when you press
other menus
have access to the other menus, use the
when using the
Basic Menu
select Advance Menu (page 35).
If, after reading these Operating Instructions, you have additional questions related to the use of your
Sony television, please call our Direct Response Center at 1-800-222-SONY (7669) (U.S. residents
only) or (416) 499-SONY (7669) (Canadian residents only).
40
or
F or
button on
G, g
, and
again when
again. To
button to
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