Call Logging - Panasonic Digital Business System Installation Manual

March 1997

Call Logging

For call logging a capture device with an RS232C port is required. The simplest would be a serial printer, however
more complex equipment can be connected in a similar way.
Column titles can be printed out every 66 lines to head a new page or not printed. This is set in system
programming. If no titles are printed each new page is headed by three blank lines.
The call logging output has been modified as the DBS software was enhanced. The following descriptions start at
the earliest software level and describe the subsequent changes.
In the following descriptions '-' denotes a space, CR is a carriage return and LF is a line feed.
CR LF--EXT.-COL--Start.------Durat.----------Dial-Data----------Account.---Charge-CR LF CR LF
-(N)(N)NN--LL--DD--MM--HH:NN--h:mm.x-C-YYYYYYYYYYYYYYYYYYYYYYYY-AAAAAAAAAA--000.00-CR LF
(N)(N)NN Extension Number (right justified)
LL Line Number (01 - 48)
DD Day (01 - 31)
MM Month (01 - 12)
HH Hour (00 - 23)
NN Minute (00 - 59)
h Call duration (hours, 0 - 9)
dd Call duration (minutes, 00 - 59)
x Call duration (10 seconds, 0 - 5)
For versions 3.x software the call logging output was changed as shown below. The changes were the addition of
seconds to the call duration field and new condition codes to indicate how calls are handled.
When an incoming call is received the ring time before answer can be shown in the dial data field against
condition code I.
When an incoming call terminates before answer the ring time is shown in the duration field (hh:mm.ss) against
condition code L.
If all exchange lines are busy for more than 1 minute the length of time they are busy appears in the duration field
(hh:mm.ss) against condition code B.
-(N)(N)NN--LL--DD--MM--HH:NN--h:mm.ss-C-YYYYYYYYYYYYYYYYYYYYYYYY-AAAAAAAAAA--000.00-CR LF
(N)(N)NN Extension Number (right justified)
LL Line Number (01 - 48)
DD Day (01 - 31)
MM Month (01 - 12)
HH Hour (00 - 23)
NN Minute (00 - 59)
h Call duration (hours, 0 - 9)
dd Call duration (minutes, 00 - 59)
ss Call duration (seconds, 00 - 59)
Panasonic Digital Business System - Installation Manual
Figure 20 - Title Format All Software Levels
C
YYY..Y
AAA..A
000.00
Figure 21 - v2.x Call Logging Output
C
YYY..Y
AAA..A
000.00
Figure 22 - v3.x Call Logging Output
Condition code
D Disa
I Incoming Call
O Outgoing Call
Dial data (Max 24 digits left justified)
Account code (Max 10 digits left justified)
Call cost (000.00 - 999.99)
always 000.00 unless meter pulse
detection used.
Condition code
D Disa
I Incoming Call
O Outgoing Call
L Lost Call
B All Lines Busy
Dial data (Max 24 digits left justified)
Account code (Max 10 digits left justified)
Call cost (000.00 - 999.99)
always 000.00 unless meter pulse
detection used.
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