Appendix D: Warranty Information - Mackie tt24 Owner's Manual

Appendix D: Warranty Information

TT24 Limited Warranty
Please keep your sales receipt in a safe place.
A. LOUD Technologies Inc. warrants all materials, workmanship and proper
operation of this product for a period of one year from the original date of pur-
chase. If any defects are found in the materials or workmanship or if the prod-
uct fails to function properly during the applicable warranty period, LOUD
Technologies, at its option, will repair or replace the product. This warranty ap-
plies only to equipment sold and delivered within the U.S. by LOUD Technol-
ogies Inc. or its authorized dealers.
B. Failure to register online or return the product registration card will not
void the one-year warranty.
C. Service and repairs of Mackie products are to be performed only at a factory-
authorized facility (see D below). Unauthorized service, repairs, or modifica-
tion will void this warranty. To obtain repairs under warranty, you must have
a copy of your sales receipt from the authorized Mackie dealer where you pur-
chased the product. It is necessary to establish purchase date and determine
whether your Mackie product is within the warranty period.
D. To obtain factory-authorized service:
1. Call Mackie Technical Support at 800 - 898 - 3211, 7 AM to 5 PM Monday
through Friday (Pacific Time) to get a Service Request Number. Products re-
turned without a Service Request Number will be refused.
2. Pack the product in its original shipping carton. Also include a note explain-
ing exactly how to duplicate the problem, a copy of the sales receipt with price
and date showing, and your return street address (no P.O. boxes or route num-
bers, please!). If we cannot duplicate the problem or establish the starting date
of your Limited Warranty, we may, at our option, charge for service time.
3. Ship the product in its original shipping carton, freight prepaid to the autho-
rized service center. The address of your closest authorized service center will
be given to you by Technical Support.
IMPORTANT:
E. LOUD Technologies reserves the right to inspect any products that may be
the subject of any warranty claims before repair or replacement is carried out.
LOUD Technologies may, at our option, require proof of the original date of
purchase in the form of a dated copy of the original dealer's invoice or sales re-
ceipt. Final determination of warranty coverage lies solely with LOUD Tech-
nologies.
Make sure that the Service Request Number is plainly written on the shipping
carton.
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